ibis Styles Medan Pattimura

Staff freindly

The hotel location is convenient, and the room booking process has always been smooth and normal. I personally, as well as my friend, have stayed at this hotel multiple times in the past and never faced any issues before this incident. Our previous experiences were always fine, which is why this situation was even more disappointing.

One night at around 11:30 PM, we planned to go out together. One of our friends, who was staying at the Ibis Hotel and is a heart patient, informed us that he needed to return to his room to take his medicine and would come back within 20 minutes. After he went to the hotel, he suddenly became unreachable and went offline. Considering his medical condition, we became genuinely worried about his health and safety. We immediately went to the hotel reception and politely requested the staff to confirm his well-being by calling his room.Instead of assisting us, the receptionist behaved irresponsibly and unprofessionally. He provided false information, claiming that our friend had been inside the hotel since 10:00 PM, which was clearly untrue as he was with us outside until 11:30 PM. Despite being informed about a possible medical concern, the receptionist refused to call the guest’s room and responded rudely, showing no empathy or sense of responsibility.The situation became even more disturbing due to the behavior of a staff member named Bea. She sent a direct WhatsApp message to our friend stating, “Some mad people came to our hotel asking about you. Do you need security?” This message was highly inappropriate, disrespectful, and misleading. It misrepresented us and escalated the situation unnecessarily.More concerning is the fact that a hotel staff member was directly contacting a guest on personal WhatsApp, which raises serious questions about professional boundaries, data privacy, and staff conduct. Hotel employees should never engage guests through personal messaging platforms unless strictly required for official purposes and approved by hotel policy. This behavior felt intrusive and unprofessional.Our concern was purely about health and safety. Our friend is a heart patient, and the staff ignored a simple request to call his room, showing a serious lack of care for guest welfare.

Everyone was so helpful and happy. Nothing was too much trouble. Bed comfortable, the room was big, the shower was good, and the coffee was supplied. Pool was clean.

There was traffic noise but after 23-00 it went quiet. The pool was cool but once in I didn't notice.

Their breakfast meets my expectations always.

Lack of cleanliness, constant delay of Laundry service, poor communication

Location and staff

The very poor selection at breakfast and the food ordered poor and tasteless. Better not to order room service or just book room only and order food via Grab.

Very close to places i wanted to go

the cleanliness of the bedding and toilet were poor.

Good location Big RoomHelpfull staff

Not enough parking space

Great location

Facilities. Less parking area. The sink is clamped.

Location, breakfast was good

Clean, there is smell from the toilet

Lovely room for a short stay, breakfast was delightful for an Ibis this size. Staff was incredibly helpful, and a great location for going about Medan.

The Swimming pool was slightly different than expected from what is shown in the picture, but still lovely. It looked nicer on the pictures. Would still come back :)

Interior design, big room ,

Water pressure too slow, breakfast should be improve.

Value for money. Friendly staff and facilities were clean and proper

Swimming pool and gym room is small.

Comfortable bed.

Pool was dirty but remained open dispute workmen drilling and working with cement around it. Some staff were unfriendly. No option for adjoining rooms for our family which made our stay awkward.

I like the breakfast. It was good to have a coffee machine in the breakfast. I ate some fried rice and fruit juice. I enjoyed my coffee very much.

I suggest putting a milk beside the coffee machine. It would make me fully satisfied with my coffee.

It was clean, comfortable, good WiFi, decent food. Great value for money.

The pool was a bit of a let down. Was a strange colour, so didn't seem very clean. And the gym was very small.

The staff are very kind and charming.

The swimming pool was a little dirty The water was not transparentI think that quality of the water was not correct.

Perfect stay for our one night stopover: comfy, clean and great breakfast

Shower was nice and hot with good water pressure Room was ok size and bed was comfortable Water dispenser on each floor

Walls were very thin and neighbours very noisyNo gym as such Tiny room with 3 machines but the floor was soaking wet so you couldn’t have done any floor work

The breakfast was overall good, had varieties. I also liked the room, very spacious and comfortable and also very clean. I like the bed too, it was really good and comfortable, i had a good rest.

The hotel restaurant menu had few choices. So, we ate the same things a few times. Maybe should increase choices on menu.

the price value & the room was clean

parking in basement was limited