Grand Sakura Hotel

Nothing was good !!

The bed is hard , the pillow is super soft , they had no umbrella to spare for customers , They couldn't help call a taxi when needed .

The breakfast was okay. Housekeeping came daily. The guard helped to escort us to the grabcar when it rained.

Booked a room with window but was given no window room. I paid extra for a room with window so I deserved my window room, plus was given a room at the old building. Asked to change room but was given a really judgy look and was told to wait till other people check out. Repeated for two days and we gave up. The aircon had a funky smell. Toiletries were given only one when there are two person staying. Asked for top up but never gotten it. Asked for hairdryer for two days in a row but never gotten it. It’s just “We will check” over and over. Not sure if it was the hotel or the website to blame but sadly and surely was not a pleasant stay. The pictures on the site must be updated to not let people be disappointed.

The breakfast was very delicious.. Various choice and fresh.. The location also good..

They dont have the 'do not disturb' sign to avoid thr cleaner come into our room. When we came back, they have cleaned our room which is dangerous if we left our valuable things inside. The toilet looks old but still functional. The main things that i don't like is limited plug point, we cannot charge our phones and other electronics item.

Location quiet good

Not so clean . Not even have iron like as per advertise.

The price is reasonable and the staff was very calm and cool even though im a lil bit pissed off with the map direction on the way to hotel.both of them (man/woman working infront) are still smiling and entertain me until i enter the room.You have the great staff and as a senior logistic manager of Petronas Malaysia,i will recommended this hotel to all my staf which are sending to pertamina indonesia for working purpose.BTW....the food and your maintenance guy was superb.All timer worker.lol? but very respectfully.Before this I always check in at Grand Mercury as a place me and my staff but now for more budget control,i will suggest your hotel to the high top management to put as priority hotel if any requirement needed in indonesia.

Pls update your location direction.Pls provide an indoor pool if necessary.Pls provide bathtab if pool costing.thats all.

Room with basic facilities.Location. Breakfast with lots of local dishes.

Bathroom not maintain well.

Many of the staff are very pleasant and trying their best.

PLEASE READ.I have 4 big issues with this place:1. WiFi. “High-speed internet” was virtually unusable in my first room. Very annoying as I had to work while I stayed at the hotel so had to spend hours sat in the lobby as the WiFi didn’t work in my room. After complaining, I was upgraded to a suite where the WiFi was better, but still poor. 2. Possible scam? Upon check out, they tried to charge me 20,000Rp for drinking a water bottle in the room. I never drunk it, instead one of the cleaning staff had drunk it. Luckily I took a video of this when it happened and I showed it to the man on reception to prove that I didn’t drink it. It took a little bit of back and forth but he finally agreed to give me my whole deposit back. 3. Smells of cigarettes everywhere. This hotel has an indoor smoking area in the restaurant (which they leave the door open to, so the non-smoking part of the restaurant also stinks of cigarettes while I’m eating breakfast… there’s also big ash trays in every corridor of the hotel which smell and are frankly disgusting. No high quality hotel will let guests smoke in the corridors….4. Facilities are subpar. The only nice area of the hotel is the lobby. They clearly spent a lot of money making the lobby look nice for the Booking.com photos. The rooms are not good enough. My initial room didn’t even have a window. It felt like a prison cell. The gym is TERRIBLE, which is why they don’t post any pictures of it on Booking.com which I think is MISLEADING TO GUESTS. Here’s some advice, spend a little bit less money trying to make the lobby look nice and a bit more money making the gym, pool, rooms, and restaurant nicer… because that’s what people ACTUALLY care about.

Their executive room is the best value in Medan and beyond. Breakfast is very rich, they have a business center too, not sure why the hotel is only 3-star, maybe due to it's relatively small size or the immediate surroundings (location is centric but outside street is a bit dusty and hectic). But the experience is 5 star, at least when staying in an executive room.

Clean room

A/C NOT WORKING REPLACED WITH ANOTHER THAT ONLY WORKED 24 HRS THEN FAILED ALSO EXCUTIVE SUITE GOT WE ONLY GOT 2 TEA BAGS AND NOT RE REPLACED. .NO COFFEE

Warm water in the shower

When I got into my bedroom, it smelt of other peoples sweat and smoke. The bed pillows smelt of someone else I was so tired from being in the jungle. I just dealt with it. I asked for some food and I found dim sum on the menu. I took one mouthful and it was putrid - off meat that had gone bad. I Spat it out and I just eat the crisps in the basket, only to find out the next morning they actually weren’t complimentary for a four star hotel!In the morning I went down to breakfast and the complimentary breakfast was absolutely disgusting. There was food all over peoples tables flies all over the noodles. It was an absolute hazard. I had one piece of toast which was the safest option.There is no excuse for this. I have just come back from the jungle and eatery’s there were simple but clean.This is a four star hotel and they have the facilities to actually be quite nice. What a shame I would not go back to this hotel unless I wanted to get worms! Or end up in hospital with some form of food poisoning.

1.The size of the room2. Liveband@coffeehouse

1.Same breakfast menu served everyday2.room facing the street.. Noisy

Location, cleanliness. Service also can say OK

Bathroom tab leaking, no one cares. Some pest issues in the room.. Old amenities spoil our stay

Good wifi. Great breakfast buffet. Helpful staff.

Had to pay in cash

The fact that I was with my family going around Medan.I am also very grateful that there is a convenient shop across the street, at least there's still a thing to do outside the hotel room. The breakfast is not too bad too, just the coffee tasted weird my dad said.

Well there's a few:1. The interior looks different than it is showed in website.2. The room is not in the main building, separated in different block.3. Request not fulfilled- we don't have rooms with connecting door, and in fact our rooms were not next to each other (why bother? Because we shared 1 socket adaptor to charge our phone/tablets/watch. So it was difficult.)4. Staff just replied with "we don't have adaptor provided" when we raised our concern about room near each other.5. Similar breakfast everyday, and similar weird tasting coffee served.

Bad

No helpful at all in reception.. Food teribble. No staff in coffee house.

Because I am a smoker I enjoyed the smoking room. The water pressure in the shower was great.

The breakfast was absolutely not worth it

Bathtub, room service, staff nice

Hair dryer wasn't working as should (room 326)

Nothing!

Overall thr furniture in thf room is old. Mattresses n pillow not up to a standard of hotel. No water heater, the bathroom is dirty, The coffee jar is dirty, the staff is not friendly, the phone in the room is not functioning,

Overall the experience was okay.

You can only enjoy the buffet breakfast on a first come first serve basis, if you are slightly late then you will not get any items as most of the items will be finished and they are least bothered about refilling the same.Second there is an urgent need of through cleaning to remove pests.

It has nice size rooms, but everything is a bit outdated. Oke it's clean but should get some new furnitures.

Bit old fashioned. Showers like almost everywhere in Indonesia should be cleaned with chloor monthly!!