Novotel Casablanca City Center

All good . Location rooms beddin tops

Location was nice . Beds were nice. Staff were friendly. Breakfast i neva take d option but was lookin nice also

A swimmin pool in d hotel would have been perfect

Location

Clean , comfortable , bathroom , furniture

Prime location. Exceptional breakfast

Bathroom model. Ok, not used to.

Staff is good, especially Mr. Yusuf at reception.

Gym equipment was not usable, some of them were broken.

The location

One of the worst Novotel experiences. The staff was completely negligent to help me and my family with the luggage. The room pictures and in real life were not at all similar. The air conditioning in the room and lock were broken and the staff said it was going to be like this. The reception had a currency exchange option which one of the staff members declined to help us saying its closed but after 10 minutes the other staff member was happy to help. The breakfast was complete garbage and was completely stale. Honestly a waste of money and very poor experience to have from Novotel.

The lobby has a lot of space and could be an excellent place for cool down or waiting but there was no good furniture or sofas and no good decorations. It looks like a junk.

Location is good.

Location

The chair in my room was broken. The facilities were run down. There were plates and dishes left in the hallways. My fridge needed to be defrosted and had a bad odor to it whenever I opened it. The safe in my room kept breaking. Overall, it felt like Accor and ownership have decided to let this hotel run down. The staff were pleasant though.

Location, shower.

Restaurant off site

Only 2 things I liked. 1. Even though they initially said via this site, that couldn't do early checkin, when we arrived at 10am, they still checked us in. 2. The location to the old souq and others were still within walking distance.

Reception staff did not have patience when the credit card didn't work at the beginning, was being very dismissive and rough swiping the cards again and again, until we tried with another supplementary card and charges went through. Initial room given didn't match what we booked, didn't have a sofabed. Then they changed the room for us that matched what we booked. Not enough towels, no floor mats in toilets in the beginning. Breakfast was quite lousy for the price, we ate twice, but saw food recycled e.g. potatoes and sausages became dry as it was recyled and reheated again and again. They didn't allow breakfast to be charged to the room, and insisted we pay on the spot - they kept us confused at first they said it can be charged to the room, then later said it cannot. They also didn't want to arrange airport transfer and asked us to negotiate with the white taxis waiting outside. Key cards were so sensitive, it kept getting reset. Everytime we came back from tours, we had to go back down to reception to get the key cards fixed.

The location was convenient for what we wanted to see while in the city. And for only one night the value was adequate.

Some of the staff seemed annoyed that we asked for help. There were hardly any places to charge our devices. The pillows needed replacing as they seemed super warn out.

Great location. clean hotel. Friendly staff especially Jawad. Such a friendly guy and alsways ready to help

Great location. Staff were super nice. Everyone made an effort to be courteous and helpful. Doorman Jawad went above and beyond.

My AC barely worked the entire time there. Everything else was okay. I’m not putting down the establishment. They could do with a few upgrades here and there. But overall, decent for the price range.

La posizione

Very bad experience. We arrived very late in the evening around 11:00 pm but nevertheless the two rooms we had booked, each for four people, were not prepared. We waited several time to check in because there was a long that line and only one service person. Once we entered the room only a double bed was prepared while the sofa bed was not prepared. Although we called the front desk several times the attendant took almost 20-30 minutes to arrive and by that time it was almost 1 a.m. There were no towels for four people but only for two, and the room and bathroom were overall dirty and decaying. To top it off there was a nauseating smell in the hallways leading to the room. Very bad experience.

On the 13 April went to take our breakfast all tables were dirty.and no food all restaurant staff and manager where lazy except for one person was active and doing all work mr mahdi albuhtari .

Except for location everything is below grade when compared to a 1 star hotel (if there is one). On top of my head. - Front desk is unresponsive- Showers dont work- u can easily burn yourself as temperature fluctuates. I got saved as there was no pressure if you raised to your head level (5 feet in my case); - Small insects hovering over buffets (breakfast or other meals)- TV - only 5% channels work- Air Condition- forget it- thank god it was breezy outsideThis one pulls down average for Novotels worldwide.

This Novotel was a straightforward hotel that we booked for a couple of nights in transition between the airport and train to Marrakesh. For that purpose, the hotel was just fine. The view from our high floor room was great, looking over the old town and toward the giant Hassan mosque. The location was also ideal for a quick visit to the central market. Breakfast was a nice spread. This place was good for a no-frills inexpensive stay.

The rooms were a bit cramped for a family of 4 but not bad. The restaurant was out of some options for dinner, but it was fine enough as well. The air conditioning was hard to get working as well, and didn't really work in either of the rooms we stayed in (we stayed a night in each direction of our trip). However, the outside air was cool so we just cracked a window.

Very bad

Cleaning is bad, restaurants under the table was dirty so I couldn’t eat… so slow room service, we asked iron, it came after 45 min. 4 star hotel has to have an iron in the room. We ordered food and didn’t come. Also not easy to reach the people with calling , no one pick up the phone. It’s really bad service and after many calls we got our pasta. It’s a very simple food to prepare. So many things. We asked for help to get a taxi from the door man. They brought us to the taxis in front of hotel one. They asked 150 dirham for 3 km. We asked outside taxi, they said 50 dirham. We took that taxi then coming back to hotel we took normal red taxi. Driver said it’s 10 dirham. Unbelievable!!!

We chose to have room service for dinner each night, the Tagine were amazing and great value for money.

Locations was great, easy to get the main attractions in Casablanca I was able to check out late due to my flight was late night

Everything was fine