Västerbacken Hotell & Konferens

This was the closest hotel I could find to the Umeå-Vaasa ferry dock. I had to walk there from the bus stop in the middle of nowhere. There was no staff at the front desk upon arrival and I had to call them to get my room number and combo for the front door (due to booking.com being slow to send instructions) and no restaurant open to get food for dinner. If you are coming by car and bring your own food this shouldn’t be a problem. The bed was very comfortable. The view out the window was of trees and very pleasant. The breakfast was Delicious.

The shower floor appeared dirty. No food nearby.

Suited our plans perfectly. Great family facilities/ breakfast/ guest kitchen in a retro cool style! Car needed to get about. Clean and tidy. Lovely, helpful team at breakfast buffet.

Very basic. But close to Umeå-Vaasa ferry, easy check-inn and check-out, nice outdoor area.

As mentioned before, very basic.

Late arrival was no problem. Communication was perfect.

Rooms could do with a little refurbishment.

Big rooms. Pinpong table and pool table, playing area for the kids. Evening snack was an extra plus, and breakfast was fine. Friendly staff.

Old building in need for renovation. Ventilation was poor and we had to keep a window open.

Passable

There was no staff in the evening in the hotel when we came. The message from the hotel came late. Another guest let us in. Nobody answered the phone first. It took long time. When somebody answered, we got friendly service. The hotel cost too much for what was the standard there. Everything was old. Breakfast was ok:husband disagrees this..

Nice room, great view onto Umeälven (not all rooms will have that of course), saw a cat from a window. Breakfast modest but meets expectations

The location is not great for carless people, I guess. If you're staying more than one night, visiting Umeå from here would be annoying

Housing for laborer, definitely not for tourists or families.

We booked a family room for five people. When we arrived, nobody was found at the reception. Just different envelopes for different rooms without any names. Via telephone we got in contact with the partner hotel but even they didn’t know which was our room. We had to check them all ourselves and finally got offered three rooms connected by an aisle which could be opened with any key. Not useful with small children. Additionally the rooms were dirty and not in good shape. We left for another hotel and got offered a refund, but later on the hotel didn’t reply our emails any more. Couldn’t be any worse.

Possibility to stay in other hotel

In the morning we got message from hotel than instead of double room two single rooms will be provided. When we requested partial refund, then we get promised double room. When we arrived, first we were shocked by location - need to drive through industrial terminal to reach hotel surrounded by port, industrial zone and cemetery. In hotel was strong food smell. Room was just over entry - very small and ugly - nothing similar to pictures. The only good was a girl at reception than helped to arrange hotel in Umea center without additional costs.

Location - close to the ferry terminal. Room was OK, bed was good. Overall very much worth the price.

Quiet environment. A bit older building, former head office of some industrial company. Thus had lots of public relaxing places (play area for kids with play kitchen, games; lounges; play room for older kids/adults; TVs etc etc). Outside spaces also nice. The building also has kitchen and laudry room for guests. I think this would be great for larger group of friends, or people working in the area during the week/for a project (longer stay kind of hotel), or for moderate conference etc. Not for romantic holiday or visiting the city. Complimentary evening snack was very nice suprise! Breakfast was ok, porrige, mysli, breads, yoghurt, veggies, boiled eggs, cold cuts, cheese, coffee tea (juice machine was broken).

I wouldn't call this place necessarily a hotel, maybe a hostel as it has rooms that share bathrooms, but offer lounges, kitchenette etc. As this is older place, bathrooms are just that (old showers, plastic flooring and a hint of moldy smell). Also some WC/showers are like on cheap cruise ships. No aircon. It was very bright to sleep as curtains are not good (thin and see through) and other window in my room didn't even have blinds. Linen smelled ok though and I didn't see stains.Looking at the map, you'd think you can reach the sea, but no, all fenced out. There was no receptionist. They promised a baby bed but they forgot to tell me that guests have to get the bed from a closet themselves.

The best hotel in town (and the only one), very calm, easy check-in (the key was waiting for me at reception), comfortable room, fast wi-fi, quiet for sleeping, big breakfast, free sandwiches offered in the evening as well and coffee, tea, huge parking free of charge with heaters, near the sea...

All was OK

Only positive thing was that the ”hotel” located very close at the Umeå harbour.

Especially all the sanitary spaces were really dirty. Ex. I had to put the towel on floor at shower before I was brave enough to go there, because the floor was so dirty and scary.

Breakfast was good The room view was good

Bath room was with no toiletries

breakfast was super; room was simple but clean and quiethotel entrance was locked so I called the number (same as described in booking.com); a lady helped out perfectly with an access code.

on arrival it looks a deserted place, however, you have received a welcome mail on the morning of your arrival which explains access to the hotel perfectly. (access code front door and location of your key)

Poor

The room was worn out and the bathroom definitely needed renovation. There was something either in the room or in the bathroom that made us sneeze and extra asthma medication was needed in the morning.

Very poor

The room and all the furniture were very old, no renovation since 30 years, bad value for money, bathroom was to shabby, very uncomfortable stay

We loved the breakfast and the evening snack that was provided at no extra charge. The hotel is a little dated, 1950 or 1960 comes to mind when looking at the furnishings. Bathroom old fashioned even for Sweden. Very comfortable sleep in two rooms with joined bathroom.

There was no possibility of convincing a taxi to take us to the Wasa line ferry Umea Sweden to Vaasa Finland. It was 2.5 miles away from the hotel and we had a long hard walk with suit cases. The staff at the hotel was helpful and called 4 different taxi companies to no avail. They did not want to drive 15 miles to pick up customers for a 2.5 mile journey.

Free evening snack. Close to harbor

Hotel really needs to be renovated

location was good. pool and table tennis along with a sauna room.

Breakfast was ok. No warm dishes. The room beds were very uncomfortable. And no double bed even though we booked a family room.