Ibis Belo Horizonte Liberdade

Clean, well-maintained hotel.

The staff is more unfriendly than any hotel where I've stayed in Brazil. Virtually every other hotel in the country, people respond to "good morning," they smile, they speak to you, they ask if you need additional help. With the exception of the maid on the 10th floor, where we stayed, who was very human and very friendly, the rest of the staff acts as if the are being forced to work at a labor camp and as if the guests were unwelcome intruders adding to their burden. Either there's a problem with training or with the people selected to work at this Ibis.

There is nothing special. It is a regular hotel.

When I rented the room, in the add was written that breakfast and parking weee included. However, when I checked in these items were included in the payment I made. They make a false claim online. They are not honest!

The cleaning and the restaurant staff, on the other hand, were quite nice. The room was very good.

The receptionist was unpleasant, really unhelpful. The thin mattress and the worn-out linen, not so good.

THE APARTAMENT THAT THEY RESERVE TO US WAS VERY POOR, DURTY AND UNCONFORTABLE, IT WAS NOT SAME AS PREVIOUS ONE

WHEN WE RESERVE FROM BOOKING OR SMILES ALWAYS WE HAD A GOOD APARTMENT, CLEAN AND LOCATED IN SUPERIOR FLOOR, THIS TIME WAS 107 AND 207 THAT FLOOR ITS WAS NOISE, DURTY, UNFORTABLE, IT DESTINATE TO 3 GUESS I/O ONE

Nice location. Quiet room

The check in and check out were awful. The slowest I have ever experienced. They probably took around 15 minutes per person and there were about 10 people in front of me so I nearly missed my bus. No-one spoke a word of anything except Portuguese. They charged me twice.

Disappointing

The rooms are very old, uncomfortable bed, and not very clean.

The house where the building is located is very beautiful.

The linens and towels were very old and almost torn up! Horrible cheap pillows. The tv made a horrible bip sound in almost every channel. The air conditioner was also very old and had no remote control. The staff wasn’t helpful. We hated staying there.

location and breakfast

old towels

The location is privileged and it is easy to reach downtown by walking. The breakfast was rich and fresh with lots of variety.

The surroundings were trashy, as as soon as we arrived there were trash bags laying near the exit of the hotel. The bathroom was filthy and there was black mold and a sticky smell coming out of the shower drain. No matter how many times the cleaning took place the bathroom always looked and smelled bad.

Perfect value for money hotel in heart of BHGot an upgrade : room with view Good breakfast Good WiFi and TV with Netflix and other streamers

Cute front building but actual hotel is a building behind it

The staff and location are the plus of this hotel. Everyone is very friendly and happy to assist or answer questions. The location is great, very central.

Value for money. The hotel is better for people visiting for work but for families it's a bit expensive comparing to what other hotels have to offer for the same costs. The bathrooms were not in great condition too.

Location, comfortable, accessible.

the curtains need to be washed regularly, it’s smelling mould.

unfriendly, unhelpful inconsiderate staff

inconsiderate staff, not friendly to tourists, not friendly to tourists who are not fluent in Portuguese. key for door was not working properly had to continuously go back and forth to front desk multiple times due to unable to open the door. they never apologised, indicated I have to push the door extremely hard to gain entry, even after explaining I was recuperating from surgery and was unable to do so.

horrible

rude obnoxious service, had to come downstairs multiple times due to wifi not working, elevator not working, room door not opening properly. really regret booking this place. never coming back here again.

staff were exceptionally helpful

room was small; dirty. no hand towels. shampoo was bad. soap ok.

staff was incredibly helpful and friendly at all times and did all they could to try to compensate for the problems I had

I had to change rooms a couple of times because of the room conditions: stained and ripped off sheets and poor cleaningness

Location, Breakfast, Staff

Some details, like be received at check in with a complementary one water bottle, have at least 2 plastic glasses in the room, improve towels quality.

Good breakfast, good location and friendly staff, especially Sophia!

Very good breakfast, a bit expensive for me.Very friendly staff.

No complains.Maybe promote discounts for retirees.

Everything was great! Great price and location. Friendly stay and comfortable room. All we needed for our stay!!