Mercure Belo Horizonte Lourdes

Well located, efficient ataff, clean

The location is perfect. Lurdes/Savassi are beautiful neighborhoods with shops, bars and restaurants.

The hotel charges R$66 reais for breakfast. For the price breakfast should be included.

Good location

Housekeeper was horrible. My bed was very uncomfortable and I had to ask for toilet paper,shampoo and conditioner 2 days on a row. My bedroom has a bad smell and my bed was very uncomfortable. Very disappointed.

Location.

The staff are slow and not organized… parking is very small…

The breakfast is good.

The only thing i wish it could improve is the refridges make a small noise now and then through the night. i can not sleep very well for that noise.

the maintenance was very poor. The toalet was with bad fitting and stinking a lot.

The hotel himself was respecting the standards of a good company hotel, located on a good spot. The room was clean.

The big problem of the hotel is that has the looking of a very good place but the staff has made an awful experience! The second day of my stay I had to call 5 times before to be attended at the reception phone. I just gently asked to call my room, as I was worried for my friend not answering of his personal phone. The receptionist told me that she couldn’t do a call because she was busy with check in, at 11pm. At my arrival were the full staff for 1 person checking in.But the worst part was the check out day, where I had to wait 1.5 hours, to have my safe open with a drill, just because the battery died. I almost lost my flight waiting for a maintenance man, that was doing something clearly wrong and had to leave the room every 5 minutes.At the end, just finished with a “ we will mention to the manager about this, and we are sorry”. And still wanted to charge me for a can waters that I bought and paid the day before. A professional staff would have made the difference, that’s a shame!!!

Room service food was quite good, both quality and price. Arrived within reasonable waiting time, despite problems with the elevator.Bed was surprisingly very comfortable

Sound coming from other rooms, both above (moving chairs and steps) and the adjacent rooms (loud noise from others people's shower and toilet).Very SLOW check in at arrival, we waited at least 30 min in the queue before starting the check in. At our turn, she was typing 10 min on her computer, and I was not sure what there was to write for so long. Been travelling for years and this never happened to me.Breakfast was 60 R$ (quite expensive for Brazilian standards).We tried to call several time the reception during the evening but nobody replied, at which point we doubt the phone was working properly.

Breakfast was decent, nice restaurant (Udon) next to the hotel, fitness area is quite big

Check in took too long (30 minutes), not very clean (sheets, towels)

Location

No English speaking staff…was not able to communicate and small things got very complicated. I have never stayed in. Hotel where staff speaks no englishAlso, very poor housekeeping. The coffee mugs they left in my room were leaking…and this happened on 2/3 days I stayed there

Good location.Good and friendly staff

No propper gym.No gluten-free food.The shower was nasty.

We enjoyed the stay in Mercure Lourdes in Belo Horizonte. The location was convenient. Staff was supportive, We liked breakfast. The room was clean and comfortable.

Not all rooms had a teapot. Our friends asked to provide, but was not possible.

location for going to eat and walking was good problem was distance to conference not hotels faultthe young man who came up to help with my safe and getting me the correct plugs was very helpful pulled out his phone to translate and made me feel welcome

When I arrived no one spoke English at the check-in and I was pushed aside. no one tried to translate and this was anytime I would ask a question. The last day a young man on duty spoke english and was very helpful.Would liked to have had a bar on site where people could gather.

Great location

Room service didnt had a lot of options, ac in the room is super old And super loud

Not at all. Everything is just acceptable

The staff at night shift was extremely unprofessional. They didn’t ask my preference and just accidentally charged us in foreign currency on the credit card which has 12% mark up. And refused to correct it by doing the cancellation on the charge.

Location was good. Staff very helpful.

The room did not have good accoustic isolation. The equipment at the gym are old and in bad condition,

As a large chain hotel you get everything you expect. Comfy bed, decent breakfast, competent but impersonal staff.

The toilet was terrible, the flush did not work properly and basically became rather unattractive. We didn’t seek help becasue we were there for one night and discovered the problem just before bed and was leaving very early. But it was unpleasant. Perhaps just bad luck.

Location

Extremely slow process in the check in. More than 20min waiting in time. Rude reaction by desk when I asked whether more people could join him to speed up check in. No apparent effort to serve people quicker.

Location and also staff are great!

Breakfast is really limited and the cleaning services could be better!

Location and staff

The air conditioning system was not working properly during a very hot season. All bedrooms and convention center