Promenade Pancetti Belo Horizonte

Everything was perfect! The room was so clean, spacious and comfortable, the breakfast was amazing, the variety of food was very impressive. The location was awesome, the view to the city was so beautiful. We were really pleased with our days there. The staff was super friendly and helpful, special thanks to Brenda and Amanda, they made our experience there even easier and better. Also, one detail that I complain about most places is the lack of full length mirrors, but Pancetti have them in the bedrooms, as as we were going to a wedding, it was very helpful. They also had a regular hair dryer (way better than those that are hooked to the wall) and make up mirror. If you are there on Thursdays, don’t miss the street fair that happens in the street of the hotel, the food options are really good.

No complaints.

Thanks to English speaking staff, I was able to find and use a public laundry nearby the hotel.

Spacious and clean rooms. Good breakfast. We were upgraded for free to a top floor suite.

It is a large hotel and during our stay, there were very few other guests, which made it feel almost deserted at times.

Great location. Friendly staff. Good breakfast. Clean room. Confortable bed. Very happy with my stay.

The safe box in the room was not working. Maintenance staff couldn’t fix it on the spot, but the reception offered to change my room straight away.

Pool got sun most of day

No emergency lighting in stairwell: had to descend in darkness during a 9 hour power cut. Had to ask 4 times for a safe that worked Room advertised as having a microwave but I had to ask for one to be installed

Attendants were kind & gentle! Only that!

A lot of noise, remodeling the front part of the building and property staff do not publish, notice or alert you about this sort of things prior to your rental! Its not a hotel, it's a building whose owners rent the apartment rooms ! Next door to me there was noise the entire week hamering, drilling tools, beside others from 8 am and still the entire day! I complained to the manager of the property about the noise and heard they could not do anything because that was performed by order of the owner! Its an expensive place and even if you rent thinking it is a hotel, you trully will find it is not!! I had to withstand with the noise without any compensation ! They only offered to me to change room but I felt it did not resolve anything concerning to the noise! Bad time...

Very clean and friendly staff. Superb location.

We got stuck at the elevator.

Facilities and room were fair for the price.

The staff who welcomed us was very unprofessional. Asking questions that were irrelevant, making me say thing I rather not in front of my partner. Also giving me the total value for the room in a very explicit manner. Giving me the paper to sign and check the values could be done in a more subtle manner as well.

The parking is not included in the booking and you have to pay extra which I think is unnecessary and inconvenient. Apart from that the stay was very comfortable and the breakfast is good. Staff super friendly.

Staff

Room, common areas and breakfast

I had a great stay at Promenade Pancetti. I stayed in a suite on the 19th floor, which was spacious and comfortable, with great view. The staff was welcoming and friendly (not everyone spoke English). The location of the hotel is also excellent. The breakfast is decent, but nothing to write home about. I used the dry-cleaning service, and that was excellent: handed in in the morning, returned in the evening.

At breakfast, not everything was always available (e.g., milk, certain type of fruit) - twice I had to ask the staff for things to be re-filled. No big deal though ...

Location was good.

Rooms are outdated. No restaurant ( only open from Thursdays on ) Ac makes a lot of noise because they are old so u can’t sleep with it. On thru day there was a loud music late at night coming from a bar close by right in my window I called front desk and he said he couldn’t do nothing that it was normali called the police and after 10 mins it was over and they said why the hotel didn’t call ? That is the question to be answered

Great location, very clean, spacious, comfortable bed, awesome shower. Totally recommend staying there!

The water is not drinkable. They charge you for bottled water!

The location is excellent. Very close to various shops, restaurants and one major shopping mall of BH. The breakfast is very good. The personnel is kind and polite. It's a place that definitely needs to be considered if one needs to spend some time in Belo Horizonte.

I have no complaints to make. Everything was fine.

Breakfast, including the nice ambiance of the place; location is nice but can get very noisy if some events happening around

There are important works in the building next door, considerable noise (changing side partially solved it)

Amazing! big room breakfast is good great staff.100% would be back. They send me a especial welcome birthday gift too.

good location and adequate breakfast. this is a basic hotel and suites are clean, functional. Furnishings and “feel” of room is basic. low quality flooring. staff very nice and inviting entrance. close to a good restaurant: Domenico Pizzeria Trattoria.

Convenient location, large spacious room with balcony. Clean with good bathroom facilities. Decent place to put your head down for the night.

Close to roadworks and construction which ended late and started early. The pool was not very inviting and poorly equipped. Would not intend to spend any time at the pool or in the sauna. Pictures are taken at a good angle in good lighting. Not many sockets in the bedroom.

Located in the Savassi area, shops and restaurants are close by. The neighborhood is reasonably un-noisy (Belo Horizonte is very loud) and quite safe. Staff is pro-active.

The owners of the Pancetti flats, like those of most Promenade-franchise apart-hotels, don’t care about about modernizing their units. Very little has to do with the real hotel industry and so everything is very rudimentary. The bathroom says it all: the shower is so badly constructed that the water doesn’t flow towards the drain, but stays inch-deep in the shower-basin; no place to put the soap or shampoo in; no plug for the washbasin; mirror with stains; no real drying rack for the towels, etc.

Location, Cleanliness, Staff, Smartv, Parking

Noisy room, need a renovation