Franschhoek Country House & Villas

The staff was very kind The room was quiet, the bed was very comfortable and the sleep was great

The property and rooms are extremely outdated, probably 20years old. Rooms are more 3 star despite being very spacious. The price does not reflect the quality at all. There is no mountain view as the rooms face the courtyard at best. There is a lot of potential in that property if some renovations will happen. Also there is a lot of plastic waste as they use tiny plastic water bottles.

WOW! What a property. It was a glorious castle of a place. The rooms made you feel like you were in an episode of Bridgerton! Spectacular rooms with beautiful decorations and atmosphere. Lots of places to sit and relax with real fires and service to get drinks so you don't have to move. Gorgeous grounds and wonderful scenery. Pricey but totally worth it!

Wouldn't change a thing!

Accommodations were very well appointed and welcoming. Breakfast was generous and well sourced. Property was well maintained and quite nicely landscaped. Location was not within walking distance to town, a little more than a mioe with no sidewalks, but on call car and driver made it easy to get in and back.

The staff here are incredible !!! They smile all day long and nothing is too much trouble . Given the choice I would happily live here permanently ?

The bed could have been more comfortable and the furniture slightly updated .

It was so stylish and laid out in such a beautiful relaxing way with scents of the lavender and wild garlic and lemons as you wended your way through the gardens. The staff could not have been more helpful, I wasn’t well whilst there and they made me special tea and brought whatever I needed to me in my room always with a smile and concern. I can’t wait to go back and experience this wonderful place again.

Nothing not to like!

Excellent and friendly staff. Beautiful room. Very nice and spacious venue.

When we arrived there was a system problem, which made us a double booking. It took quite some time to get that sorted out.

Breakfast was great, ordering off menu plus having a small buffet is very good. Very nice environment too, coffee from near the pool area is nicer than the breakfast area however. Lovely staff there.Location is excellent. It's close enough to walk (or hire their bikes which looked good), but not so close you are in the hustle and bustle. Feels very safe, and the gardens are beautifully maintained.

My business partner and I both booked the same room type, and checked in together, and one was upgraded to a RIDICULOUSLY huge suite and i was put in the pokiest room in the entire establishment (room 1). Bit weird upgrading one of two in a party, and the disparity being so big. Then the staff member comes up and goes "I can upgrade you too for 5000 a night"... super weird. However the rest of the stay was good, and at the end of the day, i got the room that I paid for and my friend was lucky, if it was the other way around I'd be stoked. cie la vie. In future i'd just suggest perhaps not upgrading ONE of a group of TWO... just a bit weird.

Great location great staff wonderful gardens cool pool and great transfer service

World class retreat in Wine Country. Enormous very comfortable room. Superb restaurant for dinner. Also great breakfast. Loved the chilled, but classy vibe - nice lawns around the pools and beautiful, almost provencal, gardens. The hotel taxi service allows you to visit, and enjoy, nearby wineries and restaurants.

All good!

The property has not changed in 20 years, still absolutely gorgeous! The villas are beautiful and very comfortable!

This property is a great base for exploring Franschhoek and surrounding the surrounding area.Rooms are spotless, stylish, spacious and well equipped.Staff and service were great and food was very good.

Nice rooms and very kindly and friendly staff. Breakfast was fine, but could maybe have expected little bit more since this was a 5 stars hotel. Very beautiful park and swimming pool area.Very good with free shuttle to down-town when ever you needed it.

The management should consider other type of uniform for waitors in the restaurants. It did not seem nice with jeans and private shoes.

Staff were amazing very welcoming, properly is beautiful, pool is great and some nice extra touches. In my opinion best breakfast we had all trip and we stayed in Babylonstoren which is supposed to be the best in South Africa.

Relaxed and pretty. Courtesy bus to and from wine tram and restaurants

Light switches

We have stayed in the villas here several times before and this one was as lovely and clean as ever, and the gardens were beautiful. However the little touches that have made this place special were not there this time. There was no welcoming bottle of wine or bowl of fruit, their signature lavender toiletries have been replaced by generic ones, and there were no vanity packs also very limited supplies of teas ( only two sachets and three choices) and coffee.

The restaurant and choice of menu was disappointing, in particular the lack of vegetarian choice, just one poor option. The length of time we had to wait to be served was also not acceptable, by the time it came to dessert we gave up. We were very disappointed as we have always enjoyed top quality meals in Franschhoek on our previous visits.Breakfasts were served at a different location which was lovely, however the choice of fruits and pastries on the buffet breakfast were very limited.

The staff were amazing.

The place needs a refurbishment, I would not classify it as a 5 star establishment. The leg on the bed was broken and glued back on this is not a 5 star expectation.

Close to the town. Lovely setting, comfortable rooms. Exceptional staff. Staff were so helpful. They set up a WhatsApp message and do free picks up and drops off, & offered local restaurant recommendations and attractions advice.

Bathroom had no heater to keep towels dry.

The staff were warm, friendly and helpful (every single one). The premises is magical! The food at Monneaux Restaurant was delicious, and combined with the ambience made for an exceptional evening. Breakfast served the next morning had the perfect variety, was fresh and the cooked breakfast was so hot (straight from the pan to the table). AND HOT COFFEE!! Everything was perfect. It was dreadful to get in the car and return to the real world.

The fact that we had to go home.

The dinner was inside the building I stayed. The dinner was 10 / 10.Breakfast was superb

The grip in bath came loose when I fell, should be more secure.

The staff were great, no request was too small. The breakfast was amazing, and while the pools were small, the drinks by the pool were a great touch. The Monneaux restaurant was also wonderful.

The sofa bed in our villa could do with a new mattress as it wasnt very comfortable. The actual bed was great though.