Hotel Cortez

Great breakfast offered, very good coffee and fresh itemsFriendly staff and nice pool

Bikes in gym need servicing or to be replaced- not in good working order; also an upright bike would be nice

Big rooms. Clean and comfortable. Excellent staff. Onsite amenities are excellent. Great location.

The room is a good size, I did book the biggest room that they offer. The room was spacious. All the facilities were available. Breakfast was ok, they have had a big selection of food. The TV in the room is big size and channels in a good quality. The WIFI is actually very good.

In my room, they put this perfume and that is absolutely terrible smell. The intentions are good, but this smell is chemical and it gives us tourist headache.The noise isolation is very bad, I can hear everyone in the hallway and I can hear the traffic loud and clearly. This is really important that you do something about, since this is not good for us costumers. We do not feel home, when door is poorly isolated for sound and windows are poorly isolated from traffic.

The staff at the hotel are all very helpful and accommodating. I had trouble with my key staying active multiple times and that was annoying but the staff helped me quickly and were very apologetic. Well located.

My key stopped working several times during my short stay forcing me to go up to my room, back down to reception and back up before I could relax.

Hotel Cortez excelled at almost everything and was the nicest place we stayed on our 3 week trip to Peru and Bolivia. Reliable hot showers, hot water in the sink, functioning plumbing, clean, with great WIFI, a mini fridge, and air conditioning. We ate the best hotel breakfast of our trip with many options. We also ate in the hotel restaurant for 3 dinners over our two separate stays at the hotel. The staff was excellent. We were unable to book a trip to the local sand dunes with multiple tour companies. Within 15 minutes of talking to the hotel staff, we had a private tour booked the next day - with water, snacks and sandboards, for less than half the tour price.

Oddly, we had noise in both our rooms. The first stay (room 202) we could hear the upstairs neighbor walking around at night. The second room (311) I swear we were hearing construction sounds from 4am - 7am on a Saturday morning. There was street noise in the 311 room that was loud (honking) during the day, but fine for us at night.

The garden, pool and lots of lounging space. The room was large with a good working and lounging area.

I had a room facing the street. It was noisy.

It's clean, room had good space

Lot's of uncomfortable noise coming from outside. I was charged twice and I had to pay another 13% to the additional price with i had paid for the night before, big L for me I wouldn't ever stay there again

Fantastic Staff

Fruit served at breakfast a little past its sell by date , A few more healthier options would be welcome , and better coffee .Overall good especially if you like sweet things and pastries .

Recently fully refurbished, the high standards and professionalism of the staff were only matched by their friendliness and helpfulness.Superb location, restaurants nearby. We stayed 14 nights, a fantastic 5 star experience in the middle of Santa Cruz.

Everthing was excellent, the facilities and the food. And the staff was super, friendly and helpfull.

Everything was super!

Great hotel in the heart of SC, super clean, great facilities and staff. Breakfast is pretty good with basic options, great coffee. Beds and pillows are super comfortable. Definitely 5 star hotel. Interior design is interesting and sswimming pool area is very relaxing. Staff super attentive. Highly recommend to stay in SC.

If your room looks to the main road, could be a bit noisy.

The staff is very friendly and helpful. Everything is very clean. Excellent breakfast. Nice jacuzzi and great professional massages. Easy to get Uber rides.

Everything was great. We have no complaints.

Great pool and the hotel's garden where we also had breakfast. The hotel is 15 min from the city center by walking. The staff is helpful, but only one person speaks English. Very uncommon for the 5 stars hotel.

Breakfast is poor and almost the same every day. Our room was quite outdated. Not the level of the 5 stars hotel.

Good pool, gym and spa. The restaurant near the pool is not bad, prices and quality are good. Breakfast is not very variegated, but quite good.

The room is clean, but already a little worn out, and not cozy.

The staff went above and beyond to make our stay remarkable. If you need to use a driver I hope you meet the hotel’s driver Freddy, he’ll take care of you. this was my third time staying here, and they did not disappoint!

Does not apply

It is a corporate style hotel in a good location with good facilities, including a swimming pool. In walking distance of the main square.

location, room very modern and comfortable

pool was unavailable 1 d, not as much outdoor space

Nice city hotel with garden and pool

No water in the room

Pool, garden in city center

The rooms would win with warmer lighting

The staff are really very nice & go beyond. The place itself is gorgeous. Excellent food. Worth your money