The Leonardo

The room and the view are excellent

Excellent

locationaccessibilitysecurity

Cleanliness, staff support and general comfort of the property

Restaurant services closing too early. Needs to be improved

Safety, Very good location

The is a smell sometimes from the elevators and the toilet Breakfast did not have so many options

Location perfect. Staff outstanding.

Restaurant and bar service for residents needs to be rethought.

It was a magical one evening stay. My wife and I sometimes choose to be tourists in our own city Johannesburg. The experience was exceptional. the staff were so welcoming. They innocently asked what we were there for and we were there to shop in Sandton for my wife's birthday (I never know what to buy her) and for our wedding anniversary. We went for a lovely supper at the Aurum. Coming back to our room the bed was beautifully decorated in rose petals with 'Happy Anniversary'. We were blown away. Thank you Penelope.

What can one say? Nothing not to like.

I had to wait for quite a long time to have my room. The doorman was very helpful but I felt forgotten by reception staff

Clean, interior finishes, location

My stay was lovely.

Breakfast was the only let down. Food wasn’t cooke well. The service of the waiters is very slow and doesn’t have direction. When you finished eating, no one clears your plate till you leave. This isn’t good. A big turn around is needed for breakfast. No taste, Under seasoned and undercooked.

Loved its very central location in Sandton. Made it very easy for us to get to our dinner and evening locations Extremely clean, the staff and service was excellent. I couldn’t get through to room service but when I called the front desk, they quickly connected me to someone to assist and we were sorted in no time. All the staff we met had a warm smile and demeanour.

The hotel was generally good and the some of the reception staff were excellent, especially Vusi from the reception went above and beyond! The porters were also excellent and nothing was too much trouble for them! We loved the cleanliness of our apartment and the regular treats brought to our room every evening. We had fantastic views from all of our balconies. The shuttle service to the mall was also a great addition to the service! Breakfast was really good with a wide selection options.

Some of the reception staff were not very nice or attentive. On our checkout morning, the breakfast pack we’d ordered the night before had not been prepared and the chef was less than professional when Vusi was trying to resolve the mistake made. The error made us wait over 20mins and really left a bad taste in our mouths. Vusi really worked hard to ensure he sorted it out for us though he had to deal with an uncooperative chef! We also didn’t like how the restaurant is right next to the swimming pool which was awkward to swim during a time when people are dressed up for dinner and taking pictures!

Very good

Left dress in room when checked out. It was never found

The location was great and the convenience to the Spa and the restaurant made all the difference.

The reception staff was rude and one lady in particular spoke to us unprofessionally. We will not book it ever again. The bad service is not worth it

Clean, spacious, well appointed units; friendly front desk staff, excellent location

Breakfast was below expectation for this type of hotel, gym was nice but could have done with more free weights

Ambience, location, lovely room. Excellent and friendly staff!

The property was clean. Staff helpful

Restaurant was full for dinner

Great room and location with awesome views.

Staff were not very attentive and breakfast offering was terrible.

Location is good.

Very disappointed with the hotel. I paid for a superior apartment and was put in a lower executive after I paid. I complained to the reception about the change and was told that it was booking.com's fault and that they could not do anything. I had to argue with them until I was put in the correct apartment. There was an insider with my daughter with a chair in the apartment and I was forced to pay approximately 300 USD. I requested a baby crib although they said they would provide it, they did not. I paid a lot for the hotel for 5 days that I was there and the service was very bad.

Nothing actually, I thought I would get double the treatment I got at the Da Vinci Hotel

Breakfast Staff were unpleasant.Too much banging in the rooms

The suites, ambience and great staff service

Lack of full body mirror in the suites