Silverstar Hotel

My mom and brother enjoyed themselves. They were treated amazing at the spa. The room was tasteful.

The confusion upon arrival but at least it was sorted out as I was worried about them.

Staff were extremely friendly . Room was clean and very comfortable. Loved the refreshments in the room . It was a great stay

Cellphone signal and Wifi were terrible in the rooms .

The rooms were extra clean. Keep it up Silverstar. It was very cold during our stay,but the air conditioning system was on point. Kept us warm through the cold nights. My wife enjoyed the Spa. Let's talk about food..mmm. so many restaurants within the hotel complex, we tried most of them and we were not disappointed. We had a good vacation.

The fact that I couldn't buy liquor at the casino and take it to my room. Not enough guests parking. On Casino nights we had to use the outside parking lots and it was freezing ?

Clean. Friendly, helpful staff

Breakfast needs to be better prepared.

Place was super clean, staff exceptionally friendly and the breakfast was delicious!

Professional and efficient staff. Modern and comfortable rooms.

Clean spacious rooms. Large bathrooms. Great Breakfast.

A wonderful break away for couples, enough entertainment on the site, beautiful surroundings, close to town but still out of town feel.

I enjoy my breakfast every morning.The variasion for me was to much to handle.

I now it is difficult but i would like the breakfast a little bit warme

Very clean and looked up to date.. Hotel room had everything we required. Breakfast was excellent. We will definitely come again.

Very little - we were happy with everything.

Very clean and beautiful facilities

The room smelled like the previous guest was a cigarette smoker

friendly staff cleanness

no gowns

Friendly staff, very clean and neat.

Cold breakfast, poor reception, special request not assisted with, no handwash, underwhelming for a 4 star facility.

The whole experience was great

I loved the stay, i would encourage anti-slip tiles/devices or anti-slip mat in the bathroom.When the bathroom is wet or misty, the tiles are slippery, extremely risky, potential law suit.

The variety of the breakfast was great, but for example the bacon was cold.The rooms are very very nice!

They are busy with renovations and were working after 21:00 that evening. That was quite disturbing

The ability to be close to casino and restaurant's

We found dirty socks behind the curtain . The walls were dusty. The construction in the hotel started very early, which did not allow for restful sleep. No milk for tea. It appears that no proper checks are done on rooms before occupancy of new guests.

Staff always friendly and professional. I enjoyed the upgrades both times I booked ?

The basement parking meant for the hotel guests but space taken up by casino guests

Clean! has lovely ambiance.

Basement parking always full because of casino guests.

Location and friendly staff, close proximity to restaurants

Furniture and finishings were a little run down

Good location, with access to different restaurants and the botanical gardens. Breakfast staff were pleasant and did their best to cater for guests needs despite being understaffed on some mornings.

Some furniture in the rooms and breakfast area seemed worn and is due for replacement. Some staff uniforms also worn out, torn shirt collars etc. Require management oversight during breakfast. Some food dishes, utensils, milk, etc kept running out and staff was overwhelmed and busy running around serving guests to notice, so would need to constantly find someone to assist. Staff really did try to do their best