Four Seasons Hotel The Westcliff

The service, staff there are fantastic! They're super friendly and helpful.

Food and view were very good. Room was nice but for pricing a bit disappointing.

Room could have been larger w/sitting area for pricing

The breakfast was absolutely delicious. Everything was thoughtfully prepared to suit my dietary preferences, and I truly enjoyed every bite. The cappuccino, in particular, was one of the best I’ve ever had.

To be completely honest, there wasn’t anything I truly disliked. The only minor issue I noticed was a faint smell in the bathroom, likely coming from the pipes or drainage. It slightly affected the freshness of the room when I first arrived, though it didn’t reflect on the cleanliness, which was excellent. Perhaps a bit of maintenance could help improve this in future. Aside from that, everything else was outstanding, from the thoughtful preparation before my arrival to the attention to detail and warm hospitality throughout my stay. I truly appreciated the upgrade and how my reason for the visit was acknowledged and respected.

Amazing panoramic view! Great breakfast!

It was our first time staying at Four Seasons, so our expectations were high. Room and gym maintenance can be improved, but Four Seasons team did their best to overcome those issues. They really care about their customers.

The staff was very helpful, kind and social. The bed was extremely comfortable. Gym & spa were well equipped.

The towels were not the cleanest. Had a chewing gum come out of my towel. Also, the menu at the restaurant was very limited. Could be a more diverse menu.

This was one of the most beautiful, four seasons properties we have ever visited. Built into a hillside with great views, a wonderful restaurant, and exceptional staff members, we loved it!

Can’t think of anything that I did not like about this property

The layout of the property on the side of the cliff was amazing. The staff at the resort and the restaurant were always smiling and helpful. We were a group of five and everyone loved the food. We also went to the Spa and enjoyed the spa area and services.

We loved everything about this hotel. Views are just lovely, rooms are spacious and decoration is nice. Staff is exceptional and food was great. We will definitely stay here for future trips to Johannesburg.

Nothing. We loved everything.

Above and Beyond our expectations! To name a few, stunning heated pool, exceptional staff, beautiful views, stunning food at restaurant, highly accommodating where nothing was too big an ask!

We rested between a trip in Zimbabwe and a flight home. Spa is just excellent. We enjoyed the sauna and pools. The restaurant was amazing, a view of the city, very tasty food and excellent service. We checked out very early and for us prepared breakfast boxes. The staff is just wonderful. Through WhatsApp they helped on all issues.Thank you very much.

We had 2 badroom suite. Separate beds are very narrow 80 or 90 cm. You are The Four seasons! How can this be? My son (14 years old) just fell out of bed and came to sleep to my king size bed. Please, you need to do something about it. So far I do not advise booking a room with 2 separate beds. Otherwise, everything is super!

We visited the hotel for our wedding anniversary. The rooms were excellent and the food and service at the breakfast was great. However, the spa facilities was not entirely to our satisfaction. The scale was not working and the sauna not hot enough. There was also no hot water in the men's shower. As for the dinner, there was very poor service and the food took long. This is not entirely what is expected from an upmarket restaurant at a hotel like this. There is also construction happening at the property for anyone wanting to stay. Otherwise we had a pleasant stay.

Amazing staff, amazing property, amazing food, amazing views.

The staff were all exceptionally professional and helpful, the food was excellent, the room large and comfortable and the gym was very well equipped. Great views from the restaurant terrace.

The airport transfer was very expensive. Hoardings around the building work.

"Incredible stay! What a wonderful hotel, beautiful rooms, great view, amazing restaurant, two very inviting pools, 24h gym, lovely spa and the entire hotel is in outstanding condition. But the best part are their employees!! From check in, the concierge gentleman, housekeeping, the spa team, pool service till check out - every single one was so incredibly friendly and with everyone just the perfect interaction, never too much - you just feel very welcomed! We travel a lot and I haven't had this feeling plus a flawless experience in a long time - we loved every minute and we'll definitely come back. Big thank you to everyone and especially to Miss Tsolo.

Fantastic hotel and views amazingThe quality of the breakfast and food generally simply stunning

For a top quality facility, the hotel room was lacking a smart TV - although those features are apparently in the process of being updated

Very nice staff coupled to a very comfortable room. Concierge was particularly helpful. Flames restaurant was not our favourite during our trip.

Loved the breakfast and the food in general. Plus the very friendly and helpful service is such a bonus. Otherwise the spa is amazing and the rooms are very comfy. Dimmer lights for the bathrooms would be great!

Pity that they have removed some delicious favorites from last year’s menu. Valentines Evening was overbooked so service levels dropped slightly.

Disappointing

very disappointed in the restaurant arrived 9-04 and would not serve us dinner

The staff was the best part - welcoming, professional and friendly. The spa - best treatment and massage with caring staff The breakfast - food, atmosphere, view Location - central and offer breathtaking views from the room and the restaurant

Management needs to adjust the spa menu - online and onsite are two different. But staff handled it very professionally

Staff is awesome.

Toilet broke, air conditioning did not work, room service took forever.