Hotel Reina Victoria Valparaíso

The staff. Gloria was fantastic - very friendly and attentive. The history of the building is amazing - I like the connection to the British monarchy

I loved the property - cannot wait to visit again.

Good location in an historical building.Quirky (steep stairs) but I loved it.

Location

Sheets did no fit the bed and came off the mattress in the night, the dirty bathroom floor, pillows that were rock hard

It has personality!! Comfortable bed. Restaurants in the area. They stored our luggage after late check-out.

Very noisy as it is in front of a big plaza. The toilet made a weird loud sound every time it was getting water after flushing.

Location

- no breakfasts- no smart TV (couldnt cast netflix)- uncomfortable bathroom- cost was higher than what was shown on booking, through hidden undisclosed fees

The young receptionist was phenomenal. Helped with everything we needed and did it all with a smile.The Hotel has a wonderful interior with high ceilings and beautiful woodwork.A truly satisfying stay.

There is nothing I would change.

Location

Alarm beeps every minute and nobody cares.Water pump is old and makes noise all day and all night

We have stayed in the Reina Victoria before. It is a quirky building, originally the English Hotel, on the downtown Sotomayor Square between the Navy headquarters and memorial. It oozes character, with bare brick walls and wooden beams. The ceilings are infeasibly high. The location is very convenient for the El Peral Ascensore to get you up into the tourist-friendly Cerro Concepcion and Cerro Alegre.I wish there was an even more smiley face for value for money!

Unfortunately the square is not as safe as it used to be, but it should be fine in daylight and the reception door is kept locked except when a guest is entering or leaving. Uber seems reliable in Valparaiso. The height of the rooms was a challenge when they did the conversions to provide en suite bathrooms and the results are a little untidy, but better than not having them. Room height is also a challenge for keeping the room warm in winter.

Helpful staff

? broken, sink cracked, could be upgraded a little

Location just in the heart of town! So appreciated this historic hotel. We really needed a elevator because of age, but the front desk girl offered to catty up our bags. So helpful! So glad we found this charming hotel!

Stairs.

Charming heritage architecture, helpful staff

The walls are likely from the turn of the last century, so the room was noisy during the day from street noise and neighbors in next room talked a lot.

Nothing. This hotel was rated a 8/10 on Booking.com. How is this possible? It was noisy and the young woman at the desk claimed not to know that there was a bar situated directly outside our window.

We booked for 4 nights but only stayed one, long wakeful night listening to the thumping "music" and hooting and hollering from the bar below our window until 4 a.m. We asked for a refund of 2 nights considering we could not sleep there which was kind of the point of renting a room. We were denied any refund.

Old hotel in the close to the harbor. Clean rooms and helpful personnel.

On Plaza Sotomayor, where free walk tours start. Busy in day time, but all shuts at 6pm. Walked up to cerro Alegre for restaurants in evening . Several good ones, others more basic .

No lift I tried to booked a taxi to the airport in Santiago and was told no problem. They would do it for me in the morning of. The night porter ( we couldn’t communicate) eventually told me to hail a taxi outside. I failed ( stressful)and after 45 mins returned for the new receptionist to get one in six minutes. Wonderful lady

Front desk clerk. Train station nearby takes you to Vina Del Mar. Tall ceilings. Window onto the plaza. Neptune Bar. Refrigerator

Should have some morning coffee.

Beautiful hotel, friendly and helpful staff, incredible location.

It’s an old building and I could hear my neighbors very clearly, but it never impacted my sleep. People were respectful during sleeping hours and the sound from outside was minimal.

Really beautiful building

Thin walls, could hear a lot from the street and from the building. But that’s also kind of the charm about this old sailor-like hotel.

The location is very central - facing Plaza Sotomayor, making it ideal to access the different hills of Valparaiso. The hotel itself was also old and characterful.

There were no services (eg. breakfast, bar, cafe) or communal areas, so once in the hotel you are more or less confined to your room.

The place had a lot of character. The staff, despite our terrible Spanish, really made us feel welcome. We even got a super early check in after a night bus which is always a bonus. Thanks guys. Lovely stay. The bed was super comfortable!!

Might not be ideal if you're a light sleeper as the square is a little noisy due to it being an old building. We didn't have an issue.

The staff were great help, very kind and friendly. Also the building, a historical structure, made me feel like transported to a different era.

Smelly through the corridors and rooms.