Comwell Kellers Park

Nice and cozy hotel. Very good bar (beers) and food. Polite and professional waiter at the bar.

Despite the note left on booking web about two separate beds, we get a room with one, big bed. Guys, traveling with business partners don't end in the bed everytime ;)OK, to be serious... I'm always pissed off when such situation have place. I made a reservation for two separate beds + add a note for hotel, to prepare these, and guess what... there was one bed... I believe no one red my note.In the end, lady from cleaning service helped us and brought additional, folding bed, which solved situation.Besides that, quite lot of the dust in few places in the room.

Ligging aan fjord. Mooie locatie. En bijzondere sfeer.

Check was a drama. After 20 min in line, i was 45 min too early at check. Had to wait till 1500. And waiting in line again for checking in. Then they said : so sorry your room is not ready yet. In fact it took me 2 hrs to get into the room. Beds have been very soft of room 502. So soft that i could not sleep and ended on the floor to sleep. That was better then the bed. Next morning i complained and they would take care to lay a wooden board under the matras. Could be a solution…After diner in the room back. No board under matras. So at check in again at 2100 hr complained again and they could give me another room. Not so funny to move your stuff again late evening. But room 500 had a good bed. (Not a hangmat matras). Unfortunately i had no time for the spa in the evening anymore. I requested to get a free night, but got in the end a small discount compared with the 350 euro for one night sleeping on the floor. Improvement on matrasses needed, as thats fundamental for a 5 star hotel. Hope they will also improve service at check in. In principal it has been in the past a great place to go. Maybe i was just very unlucky.

Impressive architecture on a large area, with an interesting history. The interior and decor is however modern with a typical scandi touch. One could anticipate that a hotel of this size and profile (conferences etc) would have a"cold" atmosphere. But the staff is very friendly and informel in the right way. Everyone is smiling an says "God morgen". The food is excellent, and the waiters as well. We would especially like to mention Sara, perfect service with a smile :-)The Spa was visited twice a day, we used the pool, not the other facilities that much. Big pluss with long opening hours.

There should be offered a wider range of sizes in bathrobes and slippers. Fortunately my husband and I had brought our own.We missed a minifrigde; we like a coffee with milk before breakfast and we also have medicine that requires cold storage. The problem was solved by leaving the cooling element to the staff to freeze over night. A bit unpractical.

This is an exceptional place, in natural surroundings close to the fjord and with woods around. The spa is phenomenal, it’s not the most modern or stylish but it has everything one can ask for (including an amazing and unique salt wall) staff are very helpful and friendly - can’t wait to visit again.

Great location with river views. Lovely room with great breakfast

Not enough selection of drinks in the bar

Kindness employee from reception and location

Location sea and wellness

Honestly, the rating of the hotel does not reflect reality in any way. There is one huge plus is the location, insanely beautiful area and access to the marina and beach. Breakfast is good, small selection, but the quality of food is good.

Now for the cons. We lived in a standard room, which is very much in need of renovation. Old mattresses and pillows, it was not comfortable to sleep. The room is very dirty, the bathroom is poorly cleaned, there is dust in the room. There is no trash can, instead you are offered to go throw out the trash in the corridor. Bed set of bathroom amenities, no slippers and bathrobe, etc. No refrigerator or minibar in the room. There are no water bottles, they offer to drink from a dirty tap.It feels like a hostel, not a 5 star hotel. For dinner at the bar we had a bottle of wine for 90 € and they brought us dirty glasses. The table, of course, no one wiped it down for us either, although it was not clean. Next came a cold burger. I asked to bring an extra plate for my son, yes it was brought, but after 30 minutes. At breakfast only Americano coffee, if you want a latte or cappuccino you have to pay.

Food was excellent in all respects. The rooms were tiny other than Loft 5, my suite, overpriced, not clean (Two spiders in my suite Loft 5), and not well decorated for a 4.5 star hotel.

Cleanleness and staff courtesy, especially front desk.I have been in the hotel business all my business life, and your hotel needs a new management team or CEO.

I had such a lovely short stay at Comwell Kellers Park. The spa facilities, the food, the room, and the staff were brilliant. I will definitely come back next year.

Location

Dinner service was very long, waiters simply forgot we were there. After serving other customers we observed them talking and going to other areas but not taking care of us when we wanted to place our orders. There’s also no standard room cleaning everyday.

Great location, great premises in a former asylum. Spacious room.

Crowded on a weekend, and therefore no table for us at dinnertime. Overcrowded spa, which took out the relaxing element of the stay. Poor price quality ratio.

Some great breakfast components, others not as good. Like egg & bacon in a little glass jar, not something we are used to. Lack of explanation of food sections, especially for non-Danish speakers.

More English in written signs & any literature/explanations offered. You obviously do not get a lot of visitors from outside of Denmark.The staff were truly excellent, especially Tilde who cared for us so well. We had many questions and she was patient, listened well & went out of her way to ensure that all our needs were met.

A very tastefully arranged place with great service and breakfast. The spa is exceptional, also the surrounding area.

The spa was not included when we booked here, you will be charged extra for it.

The location is outstanding, with very big gardens and nature. Beautiful facilities as there was a spa and outdoor jacuzzi.

The bathroom was not particularly appealing. It was not to the standard of the rest of the hotel. Breakfast didn’t have the greatest selection, but rather only had the basics.

The location is outstanding, with very big gardens and nature. Beautiful facilities as there was a spa and outdoor jacuzzi.

The bathroom was not particularly appealing. It was not to the standard of the rest of the hotel. Breakfast didn’t have the greatest selection, but rather only had the basics.

Spacious room, excellent breakfast and very nice and trained staff and not to forget the excellent Food in the Restaurant.

I rarely give 10 but this hotel deserves it. Excellent spa, friendly and helpful staff who went out of their way to help. Accommodation was lovely. We had a balcony room with views across the garden and out to the fjord. The food was fresh and delicious, free tea/coffee and juice available, easy access to the countryside and some lovely walks. Very comfortable beds, peaceful surroundings- perfect for relaxing and recharging.

Such a wonderful hotel! Great location by super scenic fjord and marina, room was comfortable, spacious, and totally quiet, and the spa was incredible. The building from 1902 (ish) is full of history and architectural charm from that time period, but everything seems fully renovated and in top condition, so really the best of both worlds. Breakfast was great, although not the largest variety of items (but more than enough for 2 days). Staff was very friendly and helpful.

The evening restaurant had a very limited menu so eating there more than 2 nights would not have been interesting, and it was very expensive. The bed in the room was two single beds pushed together with a thin top mattress to join them - not a big issue but strange choice for a suite.

Nothing!

It was extremely messy, dirty and crowded.Spa was extremely dirty with poor/almost no service. Overcrowded and super unorganized. There was no employee to attend, no one was checking if people in the Spa are actually guests. Basically anyone at any time could just walk inside without any control.Our room was stinky and bathroom was unbearable. Cafe/restaurant was terribly unorganized and messy. For a burger at lunch time, we were waiting almost 1 hour for the food to come, (even though we were the only guests there), and we had to wait for 20 mins for the staff to be back at the cashier so that we can pay! They brought excuses that they cannot charge us and put it on the room, we had to go back to the room to fetch the wallet to pay. They charged us wrongly with the drinks we’d never ordered! Then again we needed to wait 20 mins more so that they “fix” it.On the day we were checking out, we realized that for that burger which we had paid by card, they charged the room as well!! Of course when we mentioned, they updated the bill for our stay and asked for the card to “Return” the money.And guess what! Instead of “Returning” the money they “charged” us again! So now we are double charged mistakenly, making calls to the hotel to claim back our money.I’m so happy that we did not stay more than 3 nights there, it was absolute nightmare and super unpleasant.

The Comwell is a 5 star but it doesn't really feel like it in the room. The facilities are very limited. Maybe it depends on what you're used to. The location is beautiful, you are in the middle of nature just next to a beautiful bay which you can directly walk to from the hotel.

Room facilities. Amenities that you are used to from other 5 star hotels are not provided here.