The Bell Hotel, Saxmundham

Beautifully decorated throughout, comfortable, spotlessly clean , great dining experience both dinner and breakfast and the staff were amazing.

We were room 7 it was absolutely beautiful but the drains were very smelly. The fact there was no parking on site. We had to park and pay for our parking in the station car park.

Centre of town location walking distance to all facilities and transport. Clean, warm and comfortable rooms. Friendly staff.

Lovely room, good location, free parking and restaurant was better than expected and reasonable value.

£16 for a cocktail and no happy hour for guests!!

Very friendly staff. The room was cosy and the bed so comfortable. Shower was hot and powerful. Definitely would recommend.

Room very comfortable and staff were amazing - everyone went out of their way to be helpful and sort out anything we asked for.

My evening meal was a little disappointing

The staff were amazing so friendly and helpful. Beautiful spacious room and a wonderful hotel

Location to restaurants and amenities Parking Lovely sized rooms Comfortable beds

Lounge area could be bigger to accommodate guests

The staff were excellent as was the location, was also very comfortable.

We stayed in a premium room which just happens to be above the service area of the hotel, at 05.30 on a Monday morning the bins are collected and the noise for a few minutes is pretty loud , made even worse becouse the area around the hotel is so quiet.

Room nice but bathroom v small & toilet too low

room cold until requested extra heating

We were not keen on the Sunday evening menu options so the chef knocked us up an amazing dish of filleted sea bass with a langoustine reduction, samphire and new potatoes - all delicious! The front of house guy Matt was really helpful and passionate about the history of Saxmundham which made our stay very interesting. Also, there was the lovely lady at breakfast - the attentiveness and kindness of staff was exceptional.

The hotel is great! Good location, convenient parking very close by. Nice bar and friendly staff. We didn't have dinner there, but the breakfast was fabulous. The gentleman on duty during our stay was super lovely - nothing was too much trouble and he made us feel exceedingly welcome. I also liked the fact he thanked a member of his staff for the simple gesture of opening and holding the door for us when we were exiting. Now that's a good boss!

I couldn't fault our stay at all. All perfect!

Central, nice bar, good food

Expensive

There was a large bedroom with high ceilings which was well appointed and had a very comfortable bed. A very good shower in the en-suite. My husband and I both had really enjoyable breakfasts.

The parking was a little way away from the hotel.

Great dinner and breakfast- room was clean and spacious.The staff were superb and friendly

Slightly pricey but in a town with little or no competition

Excellent staff. Well appointed room, comfortable bed. Friendly bar. Tremendous potential in young staff.

Better not to offer a Sunday evening meal than a poor meal very early. Taps in bedroom did not function adequately and should be attended to by a plumber. Pelmet fell down when adjusting blind. Whisky on offer in the bar - a range of malts would, I think, appeal to some clients staying here.

Lots of choices for breakfast, generous portions for cooked breakfast too! Very nice dinner menu, delicious crab linguine and Caesar salad

No shaving mirror in bathroom. Poor lighting for ladies (applying makeup etc). Stuffy room due to hot weather and being in the attic, fans helped a bit but not great for sleeping on this occasion

From the moment we arrived and were met by a very friendly receptionist until we left, we felt that we were being 'looked after'. Nothing was too much trouble for the Bell hotel team and in particular the manager who not only was very efficient but also told us the history of the hotel and the surrounding area. He also recommended trips out and we are considering a repeat visit so that we can explore more of the lovely local Suffolk countryside. We had dinner in the restaurant on our first night and were very impressed at the quality of our meals. I had the special which was cod with a sumptuous lobster sauce. Compliments to the chef indeed! We also had cooked breakfast each morning of our stay and both the service and quality were excellent. A further plus was that on one evening, we arrived back after the hotel doors were locked, but we let ourselves in with the key provided. The manager was still on site and without hesitation agreed to open the bar so that we could have a night cap. We will return!

Parking is available a two minute walk from the hotel. This was not a problem as one of the team accompanied me to the car park, but perhaps a heads up in advance of this would be useful as the front entrance of the hotel is on a busy road and it was initially a little confusing.

The room was very nice and the bed was extremely comfortable. I can't comment on the food as we were there for just one night and didn't eat. So thankful for the fan in the room.

The off-site parking wasn't great, especially as my husband is on crutches. It was difficult to work out the controls of the shower. The markings had faded - and who wears their glasses in the shower! Got there in the end.

Staff amazing but would not rate hotel a high standard, rooms were not serviced daily, staff asking what we needed done?Carpets still had glitter from last residence and there were stains on carpet, just hanging room for clothes no drawer for other clothes. Room to hot and was provided with fan. Room situated at back of hotel kitchen and seating area under window could hear every conversation sometimes not the politest.

Staff were extremely helpful and friendly. Dinner in restaurant was good, Bed was very comfortable.

Shower room very poorly appointed. Minimal shelf space for toiletries. Mirror too high on the wall for my wife to use.Poor lighting in shower room. No towel rails for wet towelsBedroom was suffocatingly hot all the time, despite a fan. Only one chair in bedroom