Royal Square Hotel - NEC & Birmingham Airport

The staff were very friendly

Kettle in the room did not work.

Clean and polite staff

Very small bathroom, very tight and therefore difficult to use.

It is about a half-hour walk to the airport.

The room was small, dark, dirty, and the bed was extremely uncomfortable.

The bed was comfortable

The "continental breakfast" consisted of instant coffee sachets, cereal with no dairy free milk alternatives so I couldn't eat it, toast also no dairy free spread available, a selection of still green bananas, oranges and apples and croissants and what looked like a pack of Tesco mini muffins dumped into a bowl. English breakfast was an additional £2.50 and you only got 1 of what you selected as well as very over cooked scrambled eggs which given you had to pre book it and it was cooked to order is disappointing. There was never a member of staff present when you needed one so you had to be self sufficient and the towel rail ran constantly leaving the room far too warm except for the Sunday morning when I showered ready for work and it was off.

Nothing really. At least the bed linen was clean.

The "room" was tiny. I have stayed in larger cabins on work ships that I have been on. The hygienic state of the shower was disgusting, Mould was all around the sealant.

The location was convenient – only about 15 minutes by bus from the airport, which was really good. The staff at the reception were very friendly and welcoming.

There was very little shampoo provided, and the bed was quite short – my feet didn’t fully fit on it.

Room was in ground floor and 2 small water bottles provided.

Duvet was dirty. When informed the staff it was changed.Room with 1 full bed but turned out 2 single beds left together under 1 bed sheet which wasn’t big enough and bedsheets coming off both sides. Bed frame not locked therefore gaps between beds. Very disappointing. Parking available but cost £6 per day which should be mentioned at the time of booking.

Good quiet location to attend the NEC. Bus stop, 1 minute walk to travel 10 mins to venue running every 20 mins weekdays and 30 mins on Saturdays with last bus back to hotel at 11.15 pm. The hotel staff were friendly and helpful. The twin room was good. Enough storage if you were staying more than 1 night. Excellent value for money.

En-suite very small. Shower flow wasn't the best on the warm setting, but given the cost of the room and for 1 night, this wouldn't stop me from staying here again.

The energy

The shower had a leek but it's wasn't bad bad but by the time notice it I was leaving for airport lovely location

Great little hotel close to NEC, plenty of parking, cheap, clean, warm and comfy. All we needed was there. Would recommend.

No complaints. All good :)

Didn't have breakfast but very friendly and accommodating staff

Nothing - excellent value for money and location -lovely staff

I liked how clean it was, everything was very charming and the staff where lovely, it was very warm and welcoming

The only thing that lacked for me was the breakfast, it stated very clearly what was their and the price but I think if they did more than a few pastry’s and toast it would be a lot better

The staff were incredibly lovely and helpful, couldn't say a bad word about them.

The rooms were quite small and cramped, the beds uncomfortable and walls paper thin so you heard everything around you, including other people's TVs.

It’s near the airport.

The room was suuuuper tiny, I felt I was in Harry Potter’s closet! Thankfully the airport allows you to drop your bags a day earlier, if I hadn’t done that there would’ve not been place in the room for me and my luggage.

Very friendly staff. Small but comfortable single bedroom.

It is cheap and pretty close to the airport.We had a huge spider in the room and the staff helped us remove it

There was a 10p fee for late checkout after midnight that was only mentioned after bookingThe room was dirty, and one of the towels was super dirty and we couldnt use it. There was a huge dead spider in the bathroom with lots of spider webRoom was in a high floor with small weird stairs to go up

Staff were very helpful.

No hand towels or facecloths in rooms. Hotel is old and worn; could use some updates and paint.

Perfect for a couple of nights. 10min taxi ride to the NEC and a lot better value for money than staying on the NEC site!

Can't really fault the place however a bit more variety at breakfast would be nice.

Friendly staff and clean

Having to pay £6 for parking,it's not like it was city centre

For an affordable hotel, it met the basic needs for my two-day stay. The room provided what I needed: cleanliness and safety. The ideal location was a significant plus, with easy access from the airport and good connections to the city center via the nearby bus stop.

The creaky wooden floor and the noisy rooms were downsides. The staff, while not unfriendly, lacked the expected friendliness you would hope to find in a hotel, somewhat diminishing the stay.