Netherwood Hotel & Spa

Room was lovely and clean - the staff went above and beyond with our request and we felt very comfortable and well taken care of. The hotel is beautiful and we decided in the future to book a longer stay to make sure we have the opportunity to try out all facilities.

We arrived 15 mins before check in and could not check in early. It really isnt very bad, or very inconvenient but we hoped 15 mins wouldn't be much of an issue to check in early.

The property was quirky, warm and welcoming. Lovely log fires in reception and lounge, great staff, very clean and like minded guests happy to chat.

Nothing. The property was old but characterful. Might not suit everyone, but we absolutely loved it.

The room was good. Comfortable and the view of the bay was excellent. The hotel was warm even in the depths of winter. The breakfast was good.

The dinner was very poor obviously precooked and delivered in a van. The standard was poor quality pub food. It ruined a otherwise enjoyable stay. We won't be back.

Was an amazing stay. We booked the chalet which was very spacious. The staff were very friendly. Would recommend.

We got a deal which included B & B spa and afternoon tea was all so lovely and relaxing

The beds were very hard

We liked the hotel overall, it was just the fact that our room was completely separated from the main hotel, yes it was shown in the picture, I realised it when we were being checked in. The location was great, right on the seafront, the food was great too.

As previously mentioned we didn't get overwhelmed by the fact that the room was away from the main hotel. In that room there were no signs about the boiling water from the tap, my wife burned her foot! The light sensor at the balcony was going mad as soon it gone dark, so the light kept going on and off all night ( no switch to turn it off). Even though the thick curtains we were able to see that light show. Small things like lubing the door hinges wouldn't harm. Furniture in the balcony needs an upgrade (like the one next door) it's covered in grime because of the humidity, no chance to sit down with cuppa and soak in the view.And here goes the grand finale: SURPRISE FEE!!When I was making the booking there was no mention about some credit towards the dinner (£35 p.p) it was straightforward HALF BOARD, to my unpleasant surprise I had to find out this during my dinner when I've seen it at the bottom of the menu. No such information was given through the booking site (Booking.com). I believe this would be very helpful to know.

Great room (10) overlooking the sea and good breakfast. I used the gym and spa and both were relatively small but with everything I needed. The hotel was just a 5 minute walk from the train station.

There are quite a lot of stairs - up to the front door and up to the room if you are a bit less mobile.

The breakfast was very good and the staff where lovely and helpful. The roaring fires were lovely on a cold weekend.

I was very dissapointed with the room for the price. It was £143 for a single room for the night. I had no view just the hillside behind covered in shrubs and weeds. There was no bedside table and no glass for my water (not even a plastic one).Also very disappointed with the evening meal. I had fish and chips and the fish was tiny.

Lovely break ,staff are lovely can't do enough for you including the garden er who helps my husband with our car ..food is excellent and drinks goes down well.and to top it off spa is fantastic this is are second time here .

Won't be returning any time...

Our accommodation was surprisingly located in an annex separate from the main hotel, a fact that was not disclosed at the time of booking. My room had visible rising damp on one wall, and access to the main hotel required walking via an external pathway which, given the heavy rain, was far from ideal.My colleague, who was also housed in the annex, was kept awake throughout the night due to a motion-activated security light positioned outside his room, which repeatedly activated with no apparent resolution.On arrival, despite having prepaid for a full breakfast, we were informed that breakfast did not commence until 08:00. As we had a business meeting beginning at 08:45, this made breakfast impractical. A request for a refund of the prepaid breakfast was refused.We also inquired about using the spa facilities, only to be told that the hotel does not operate the spa and that it was closing at 17:30, which was again disappointing and misleading.Prior to dinner, we waited 15 minutes at an unattended bar with no staff present. After approaching reception, we were told staff were “probably busy,” and then had to wait a further 10 minutes before being served. Dinner itself was unremarkable, with food quality well below expectations.On departure the following morning, we discovered that reception does not open until 08:00, requiring us to settle the account by telephone. When expressing our dissatisfaction, we were told the hotel “does not cater for younger guests,” a remark I found both inappropriate and puzzling, particularly as I am 65 years old.Overall, the experience was disappointing. Service levels were consistently poor, communication lacking, and flexibility non-existent. The hotel felt more akin to a retirement facility, and staff need to significantly improve their approach to customer service. I would advise prospective guests to manage expectations carefully before booking.

Stayed here for my wifes birthday just before Christmas, very atmospheric entrance, was like stepping back in time with the wood paneling and fire crackling away. Decorated lovely, especially the archway into the bar area. The receptionist was fantastic, ( Rachel) we almost couldn't make the dates of our stay and she went out of her way to help us, was greatly appreciated. Food was fantastic and service great along with staff who I couldn't fault. Will definitely stay here again.

A beautiful kept historical building with a lovely atmosphere, particularly at Christmas Lovely grounds and easy flat walks accessible along the coast

The property was beautiful and the chalet was exceptionally comfortable. Loved the hot tub and the bed was enormous.

Nothing it was great

Wonderful stay with my fiancée & dad. Everything perfect the room was clean and spacious and the breakfast was one of the best we’ve ever had in the lakes

The only tiny disappointment was the Christmas options on the menu. The turkey Christmas dinner was not great - I think microwaved maybe as most of it was soggy. Anyway such a minor detail as the meal we had the night before was exceptional.

the rooms were very clean, the only problem was we could hear the neighbours, so we were woken up to the sound of a crying baby. Drinks menu could have been better too

The menu, seemed like it was doing too much, could have been simpler

A great hotel with character and charm, excellent service and food. My room was spacious and warm, the bed comfortable, Real log fires in the lounge and the foyer add to the feeling that you are in a country house, I ahve stayed here several times over the last few years and this hotel never disappoints.

The old country style of the hotel was lovely with lots of history. Great views over the bay

The bathroom needed a little updating and the shower pressure was terrible

Very attentive, friendly and helpful staff. Excellent food and service in the restaurant and at breakfast. We'll appointed rooms.Loved the Christmas decorations.A very relaxing environment.Also, not forgetting the comfy bed and instant hot water.

Some of the pillows didn't give sufficient support.Everything else was great including decor and furniture all contributing to a lovely ambience throughout the hotel.

Beautiful grounds, lovely fire in lounge, good food, you can bring dogs

You can't use the spa at anytime, would have been good if there was an outdoor hot tub

Great location, close to shops and cafes, lovely old building with lots of character