SGE Esplanade Hotel

Convenient location.lovely large room comfy bed and pillows.breakfast yummy

Sorry find it diffcult to fault

Great locationStaff friendly and helpfulBreakfast was decent

Many parts for the hotel were cold

The staff and food were excellent

The entertainment lounge had no bar or toilets it was awkward trying to carry drinks upstairs

room 355 would have been the best room (for quietness) out of the 3 if it wasn't for it smelling of sewage, toilet hadn't been flushed, cup ring stain on table. smell was unbearable left after ten minutes, put in room 365 (should I say box room tiny space up high next to multiple generators through the wall next to the lift in a cupboard. I was willing to put up with the size of the room, hair in the toilet sink, dust around TV and mirrors.. the combination of natural noise from outside rain hitting off of plastic door on roof etc it was the generators causing the most noise and vibration, we tried 355 again to see if the smell was gone, it was still there! 3rd room 358 looked best of all on paper until seeing both of the single beds where stained, dust everywhere. got 4 hours of sleep the walls where hollow could hear everything..took 2 hours for hot water to come on. handed key in an hour before check out only stayed one night of the 2 cos £158 breakfast not included. they refused to refund the night, said it had to be booking. con.. now booking.com are saying it has to be the hotel. which is it? contacting my bank today. poorly managed. the hotel has a lot of rooms with what I assume not much custom. genuinely slept in better hostels! and paid the same price for a more luxurious stay in a country hotel, with jacuzzi, sky TV, and breakfast.fell twice in the maze of a staircase, hurt wrist on the front door entrance with the wind slamming door shut. wasn't aware of any other doors until the next day after I left (that was my own daftness ofcourse)had to add I went to the reception at 1am to let them know as early as possible that I was definitely going to be leaving in the morning, they must have been in bed because no one answered the ring bell.

We were transferred to Argyle hotel due to the closing on the 10th we had no pr with sister hotel

Central location lovely sea views from our room

Good

Didn't like to say how many courses we wanted for dinner before 3pm each day and without seeing a menu.Didnt like having to have our dinner at a set time every evening.

Room was good but the person on reception need is white shirt to be white if you get that one

Payment for a can of coke £2.90 more than 100% profit that not Wright in my eyes

The staff was so welcoming and gracious. They arranged a cake for my daughter's birthday even at the last minute.

The hotel is comfortable but old and basic. Yet, everything is working well and all is clean and well maintained.

The staff was so welcoming and gracious. They arranged a cake for my daughter's birthday even at the last minute.

The hotel is comfortable but old and basic. Yet, everything is working well and all is clean and well maintained.

Very basic

Room size was very small. Bed felt quite short. Wouldn’t suit a tall person

Liked the location and the lift inside the hotel. Staff were pleasant but had some difficulty sorting our booking for 3 rooms on different dates!

Can't really think of anything except the lack of parking when there's an offer on and hotel is full

The breakfast was nice, served quickly and the staff could not be more helpful. The location was fantastic and the scenery is stunning.

I couldn't find it at first but it's just to the left of the one way junction, I've added a pic to show this.

Large hotel with fantastic sea views. Town and ferry a short walk from hotel. Staff very friendly. Vegetarian fried breakfast was delicious and the waiting staff were super efficient and polite. Room was clean and tidy.

Our shower was cold water today.

A decent hotel for a stop-over with parking and within a few minutes pleasant walk of the town centre. Very helpful at check-in. Good value.

Conversion and extension work has left the hotel very rambling, so getting luggage too and from the car park was a bit of an effort. Particularly when fire escape door leading directly to the car park is shut and you have to walk all the way around to the front

The location was amazing

Damp hole leaking into our room through the night , filthy kettle , one pillow on the double bed , family room and put next to live music til early hours of the morning, potent smell of mushrooms awoken the room by 6/6:30am , no key for front door so was locked out at 11:30pm and there were more issues. Tried to email management to resolve and after 2 emails was ignored, such a shame as had so much potential

Vegetarian breakfast was very good. Staff were friendly and helpful. Several of us arrived early because of trying to avoid Storm Amy. We were given tea, coffee etc until our rooms were ready. Single room was spacious compared to some I have stayed in.

Miserable trip to Faulty Towers

Understaffed. Rowdy noisy guests. Zero sleep until 0230. Complained the next day and zero acceptance or responsibility from hotel ownership. Rooms dated, carpets dirty. Last refreshed when Thatcher was in power. Poor customer service. Avoid at all costs.

Clean , comfortable and great location with fantastic views , friendly helpful staff and a relaxed atmosphere

Breakfast was additional cost which I felt should have been included

Comfortable. Affordable no Issues quite happy, was as described.

The carpark isn’t the best

Excellent stay room was very clean staff where so friendly and the food was 100% already going to book again.

Honestly there’s nothing not to like