Plas Maenan

They took £250 off me for a room. Then cancelled the room and now 5 weeks later I still haven’t been refunded the money!

Being charged for a room I didn’t get!

The view from the front of the property was fantastic and the breakfast was acceptable.

The room was tired and needed much maintenance. The carpet, bedding and furniture were marked and stained, there was no hot water for showers in the morning, the view was dreadful and we expected more for the money we paid. We booked this property based on the tv coverage and the standard was nothing like it obviously had been when run by the previous owner.

A very lovely wedding venue, all very well organised. Staff were very friendly and helpful.

When we arrive to "book in" they told us we didn't have a room as it was a wedding, and the bride and groom would have booked out the whole venue. I'm guessing booking.com would know this is a wedding venue but still took my money. The staff had a chat with the bride (my niece) and groom to ask if it was ok to give us a room. We were given a suite that was very nice and very comfortable. It was just a little embarrassing in the beginning.

Breakfast was lovely but we arrived after a busy day to find that the hotel offers no evening meal had to go to local village

No Restaurant on sight and very little to do at the hotel

Beautiful location

The hotel felt like it was out of service, not a lot of staff and very poor breakfast

Area and surroundings

My bedding was dirty with what looked like someone had wiped their nose in it. Only 2 cups in a 4 person bedroom booking which meant not enough milks or sugarsBlonde and bobbed hair receptionist/wedding organiser was awful, rude, argumentative when I told her about the bedding being dirty. She was very very rude.

Big carpark

Everything. I think I was the only person staying in the hotel which was odd but it was not an enjoyable experience. Not one other person and only one member of staff working. Check in was OK but I had to ask about breakfast, which started late at 8:30am and no option for anything earlier or to takeaway as I was told. No restaurant or food available in the evening and the only member of staff there didn't know anywhere to go and eat or try. Room was SUPER hot due to a towel rail go fully! Made me sweat when I brushed by teeth or even lay in the bed!Room had only a view of some pipes and no curtains, just an office style blind.Dirty sheetsPoor tea and coffee facilities.Shower was poor, cold and only worked when you got out and pulled the power cord on and off like you were at your grans house or something. Not sure the room had been vacuumed and the cabinet was pretty dirty. When I checked out the receptionist came to get the key in his pyjamas with no shoes on which I found strange.

The location was superb. The suite lacked basics such as a wardrobe but included a sink unit? The carpet had not been vacuumed. Hair and dirt could be found. The breakfast itself was lovely but had to ask for sugar, butter and tomato ketchup. Also I did not expect to have self service for tea, coffee and toast for the price. Also we had to pay the £200.00 fee even though we said that we had already paid for the visit. T

Amazing viewsThoughtful and helpful staff Beautiful hotel

Room was lovely and clean and great location.Great views and location.parking was also very good.

Breakfast not great , hot food just warm tasted like been on hot plate for a while.All three of us did not enjoy. No fruit,yogurt or orange juice , just very limited and cheap. Had room for 3 but only 2 cups provided, toiletries consisted of one mini shampoo a half used bottle of bath /shower gel and lotion very poor.Tv just basic channels,no dvd or cd player as stated.Hotel was 5 star for looks only. Was disappointed in everything else no luxury items in room and everything provided very budget.If you want space, nice decor and lovely views then couldn’t fault this hotel , just don’t expect more than that as will disappoint .

We were upgraded on arrival to a suite which was absolutely superb.

The bed in the room could have been bigger just a standard double in such a lovely room seemed very strange. The sausages at breakfast were not nice at all.

This place is amazing, very clean,lovely large rooms with great views

The views were amazing, the building was kept warm, it was very quiet.

Bedding was ripped and dirty. Didn’t have anywhere to go for a meal or a drink. No one around

Cleanliness, spacious, the staff were always available to help throughout the stay, as well as being professional, kind and attentive

Superb location, lovely view from the window

Breakfast was underwhelming

Location Stunning Room amazing

Toilet roll needs to be ungradedChair & Table on Balcony would have been a plus Balcony needs to be split for each room Plates & cutlery would have been a plus although we did ask and were given them Yogurt & fruit would have been nice for continental

Location was beautiful, hotel lovely and clean.

No food, had to go to local pub £32 each way in a taxi .

Good Breakfast - freshly cooked English breakfast and pastries are served in the conservatory area with a good view.

Cleanliness - We stayed in the family room and found the pillows had hairs from someone else. Also, leftover foods inside the fridge. Obviously, the cleaning standard of a Hotel is not great.Overall, the building was decorated only for good photos as it is located on a hill with a good view. But missing out on the maintenance side as I feel like staying overnight at a run-down place.

Our suite was immaculately clean, a beautiful view, tastefully furnished and a very comfy bed. The staff were incredibly hospitable. We will definitely be returning.

Dave was superb

Bath didnt work. Could have been cleaner in toilets