The Queens Head Hotel, Self Check-In

Good location. Lovely bathroom

Was expecting an open pub with a restaurant . Room was a bit odd smelling

Location

Felt abandoned. Everything needs replacing/upgrading. Whole place is grim and dark.

Staff were lovely

Had to use a code to enter the building, the downstairs was in pitch black darkness. The stairs up to the room had worn carpets, dark and narrow, very old and tatty.The room was tiny, no where to open our luggage on. The mattress was old and boney with metal springs. There was mould in the bathroom.

The location

The self check in wasn’t good, the pass code lock was very difficult to open as was the room pass key

The location, close to access of the rampart walls and places to eat, was perfect. Linda and Sandra, who do the housekeeping, gave us valuable tips and history. Super friendly locals

Not being able to just park the car and leave it for the entire visit. However, the information given before booking in re parking was accurate and useful.

Good

Breakfast bundle was a good idea however croissants were out of date and milk given was not enough for cereal and hot drinks

It was in a good position and the room was nice and warm. The staff were very nice.

Maybe could have done with a couple extra pillows.

Charming, patrons of a generic Marriot hotel beware.

Noisey neighbours. To be fair, drunk Millennials. Fridge needs switching off.

Location and parking were convenient

Self check in. No staff around at all. Filthy carpets. Mattress was heavily bowed, needed replacing years ago.

The location was goodFree breakfast but the items were random. Like jam and a plate but no bread?

- so cold I had to wear a coat to bed since the heater never came on- staff were very difficult to get a hold of. I had to call multiple times just to ask for the code for the door.- housekeeping left my door open so all my belongings were at risk while I was away.- the TV was right next to the bathroom so steam immediatly gathered on it when the bathroom door was opened after a hot shower. - The rooms were really darkOverall awful. Not at all worth the money. Would've been warmer sleeping on a bench.

Contental provided so we went out for breakfast

Had problems gaining access through the front door no one around to help

Clean, great location, warm, powerful shower and cheap

The room is small and the mattress needs replaced! Unfortunately I won't be back as due to this.

It was nice and central we enjoyed the spacious cosy and mostly warm room and excellent staff Linda and Sandra who were so helpful and friendly. Thank you

In the night it was touch cold at times but all right. It might have been because it was 0 C.

Staff responded to issues professionally and as quickly as possible.

When we arrived the lights didn't work, an electrician solved the problem on the second day.

The location was fab and the room was clean and comfortable

The keypad lock

Wasn’t expecting a breakfast hamper and toiletries for the price we pard so that was really good. Stairs were just a bit difficult for my elderly dad but rooms were big and comfy

The bed was comfy!

Everything to be honest! This "hotel" shouldn't really be bookable! When we arrived it took 3 phone calls to be let into the property, when we did get in it was cold, unwelcoming and dark! The reception area was closed as was the restaurant! On our way up to our room the lights only go on when you pass through, visibility was poor! The breakfast option wasn't good , 2 little oranges, 2 pre packed croissants and 2 yogurts, oh a little amount of granola! We were only informed the breakfast option had changed a short time before we arrived! I feel this establishment is on the point of closing, and they are trying to get much as money in before it does ! So disappointed and let down, please be cautious before Yiu book this

It was central.

Self check in was fine but not aware not manned. False information on booking.com. No bar and no restaurant. This is not a hotel. Nobody else there on Thursday. Felt weird being the only people there. Very overpriced for what you get. Felt almost like the place was about to be shut down. Breakfast hamper basic. Few things renewed next day but milk was off. No more coffee added. Towels not changed. Shower not clean. People talking bad in the town about the lack of service. I would like to ask for a refund. I would not have booked this if I had known all of this.

The hotel was very conveniently situated and a short walk from the station. Self check in was smooth and we were able to drop our bags off prior to check in. The rooms were clean and comfortable and the breakfast hampers were well stocked with a good choice of items. I would recommend this hotel for anyone visiting the Berwick area.

Bed was comfortable

We booked expecting a cooked breakfast but was given a very poor hamper in the room. There was no staff in the building.