Homestay Hotel Heathrow

The staff were excellent . Alex the owner went above and beyond to help getting items back to me that I left .Comfortable beds , clean facilities . Will return and would recommend .

Disappointing

Heating not working.Bedding so bad. Pillows are flat, duvet are clumpy.Parking was a cheating game. Charged £10 asking us to park strangers garden. It is bot a secure carport. Asked to refund the money as we have to park somewhere else got security. The area was full of vandalism.Staff disappear without refunding the car park money start to lie saying I paid car park to booking.com. No I paid on the property.Do not use this type of property

Easy access to metro.Close to the airport.Affordable price.Clean bedding.The building seemed to be clean.Free wifi.

No ACWindow latches were broken and did not lock. It made me feel unsecure.Room is very small, not much room to walk around.Shower was very small for a tall person.Someone smoking outside caused smoke smell to enter the room.Being close to the airport and no ac, the windows were open, and it was very loud with the planes flying in.

Location, parking, staff, room.

Heat in room didnt work 1st night. Second night it did. I was only there 2 nights.

Clean and neat bedroom. Good sized bathroom. Very good local access to public transport.

Some of the room/bathroom fittings could be refreshed/refurbished.

Very disappointing stay.The room was dirty, the bed sheets were clearly unclean and had not been changed, which was extremely unpleasant and honestly quite disgusting. On top of that, the receptionist was very unfriendly and unhelpful. Overall, it was a very poor experience and definitely not a place I would stay at again or recommend to others.

Didn’t like nothing about the property absolutely nightmare

I didn’t like nothing about the property ridiculous parking, only for one car broken toilet seat broken shower, broken radiators and nobody is there to handle or fix the situation. Rubish Wi-Fi. And drunk stuff there was two stuff at the night we booked in one was drunk and the other one was rude.

The rooms were too small in fact, they were using single rooms for doubles and the first room on the top floor was dangerous against health & safety regulations, you had to walk sideways at the end of the bed because a shelf was fitted there to put a kettle & cups on and my husband badly scratched his leg against the knobs at the end of the bed. It is still sore a week later. He complained & they gave us a slightly bigger room but it was still too small for it to be used as a double, no bedside cabinets & the bed was pushed against the wall so you had to climb over your partner to get out of bed.

Rooms are too small,, they are using single rooms as doubles and we got told we could have parking in front of the hotel and we had to walk approx. 5 - 7 minutes walk away to park the car in what is probably the owners driveway? It was bad rain all weekend on/off and you had to dodge large puddles to walk up and down to the car.

Very easy access to Heathrow and short, direct 3-minute walk to Tube. Friendly and helpful staff.

Nice people and room was clean

No breakfast

The Christmas Decorations.

I was informed that my request had been approved however when I arrived to the property this hadn’t been the case. I was offered an alternative room and a complimentary drink at an additional fee. Initially I was reluctant to do so and was informed that this request was automated. Therefore booking.com are responsible. The manager called me and informed me that booking.com customer service had closed and therefore I decided to take the room. However, the room was cold, and had a damp smell. The heating didn’t work despite being informed how to work it. My partner left the property refusing to sleep in a damp cold room. After 3hours of being at the hotel. I checked out!! Absolutely awful hospitality.

The location is good; it’s nearly in central London.

I paid for private parking, but the spot provided was completely unacceptable — it was 1 km away and located inside a private residential area.The soundproofing was terrible. I could hear every single noise the entire night, including footsteps, furniture being dragged, things being picked up, and even conversations from outside the door. It was impossible to sleep.The room had a heater, but it didn’t work at all.The shower water was not hot — it was just barely lukewarm. Overall, the stay was very disappointing.

Awful, booking.com should not be...

Location felt unsafe, parking onsite as advertised was not and turned out to be someone’s front garden about 10 mins away, poor directions, advertised as soundproof rooms- definitely not with planes passing about every 5 mins, definitely not a “premium double” room, hardly any space to move around, door to bathroom could not be opened fully as bed was in the way, shower /towel rail rusty , shower didn’t work properly, lack of pillows, never anyone on reception, no hairdryer in room, cobwebs on ceiling & lack of general cleanliness, don’t think the bed was even a double size, I could go on

The property was ok.

I paid in advance for two rooms and when I got there with my family they had released and sold one of my rooms and were fully bookedMy wife and myself had to find another hotel at very late notice as the Homestay wanted to put us all in one room.

Good location for centreWe commuted to TwickenhamStadium for an event Small room.Breakfast was excellent

Staff always very friendly and helpful, I interacted with Raj who was excellent throughout my stay.

Very good

i booked a twin room but got a double. themanager then got me a single so i was happy.

nil

They canceled this booking the night before in favour of obtaining a higher price. I do not check E-mails so late in the day or, as we were on an early ferry, early in the morning. We found this out on arrival to book in and were refused entry.We therefore went to a Travelodge at a much higher price.Are we due any compensaition?

Lovely comfy bed, welcoming hosts, clean room (albeit a tad small, but decent by London standards), the room was very clean and the temperature in the room was just right.

The hotel is very close to Heathrow so there are aircraft flying very low at all hours of the day and night.

A truly unacceptable experience. I only stayed because I had no other option late at night.The first room had rats running inside. I was then moved to a second room, where it was confirmed to be bedbugs — not just a suspicion. After that, they transferred me to a third room, but at that point I was exhausted and there were no alternatives nearby, especially in the middle of the night, so I had to stay temporarily.This is a serious health and safety issue. It is shocking that a hotel with rodents and bedbugs is still operating and taking guests’ money without maintaining the most basic hygiene standards.I expect:1.A full refund due to the severe inconvenience and health risks2.Immediate pest control and sanitation measures across the property3.Better transparency so guests aren’t put in unsafe conditionsI would strongly advise others to avoid staying here until major improvements are made.

A truly unacceptable experience. I only stayed because I had no other option late at night.The first room had rats running inside. I was then moved to a second room, where it was confirmed to be bedbugs — not just a suspicion. After that, they transferred me to a third room, but at that point I was exhausted and there were no alternatives nearby, especially in the middle of the night, so I had to stay temporarily.This is a serious health and safety issue. It is shocking that a hotel with rodents and bedbugs is still operating and taking guests’ money without maintaining the most basic hygiene standards.I expect:1.A full refund due to the severe inconvenience and health risks2.Immediate pest control and sanitation measures across the property3.Better transparency so guests aren’t put in unsafe conditionsI would strongly advise others to avoid staying here until major improvements are made.