Alona Hotel

We had a very nice experience. The room was warm, cosy, and clean, and the hotel overall felt pleasant and surprisingly calm. The staff were friendly, and I would especially like to thank Juan.Juan clearly enjoys his job and shows a genuine interest in the guests. We had a friendly chat, and I also noticed how attentively he interacted with other guests. He has such a positive attitude and doesn’t hesitate to go the extra mile to be helpful. In a world where many hospitality staff seem prepared to do only the bare minimum, it was truly refreshing to meet Juan and the rest of the team, for whom doing their best comes naturally.

Hotel room was spotlessly clean and a good size, staff were very friendly and helpful and location was ideal

Just that u can’t get food after 6pm

Breakfast was lovely large selection staff were professional and very frit

Room was very comfortable and well maintained. Breakfast was standard hotel buffet. Staff were helpful. location would be nice in Summer.

Great location with friendly staff. Good choice of food available in the restaurant and there is an excellent breakfast buffet.

The location, just of the motorway, excellent walks in the country park by the loch when we stayed last summer, this trip was 2 days into the snow storms for our overnight stay even though almost empty the hotel was warm and comfy,The usual breakfast bar was replaced by freshly cooked individual orders plus the normal cold dishes. The staff on learning we were traveling on to 40 miles north of Inverness with possibility of closed snow gates made sure we had flasked hot water to make drinks and a box of pastries in case we got held up. The hot water in fact saved us when despite -20 antifreeze the spray jets froze up twice.Stayed again begining of Feb on way home still excellent.Photos of our road to our destination, and the light show after we arrived

Great location, staff, accommodation and food

Nice rooms. Helpful staff. Highly decorated lobby.

Fine

The hotel was lovely, a friendly welcome and pleasant staff throughout the hotel. The food was exceptional.

The only thing that could be improved, based on other hotel stays, would be a magnifying mirror in the bathroom with good lighting and a bathroom pack containing items like a shower cap, cotton buds, cotton wool etc.

Location and friendly helpful staff. Good breakfast.

Stained carpets, poor bedroom lighting, dated environment throughout. It needs renovating to bring up to 4 star standards.

Breakfast was really nice, Staff were great and place was clean,

I ended up with a Twin room and would have preferred a double. I didnt go back to reception and ask for a double which i am sure if i did and they had one they would have gladly moved me.

Good area easy to get to comfy beds would recommend staying here. Friendly staff good service

Restaurant attached isn’t great poor choice of food

Room was warm & clean. The breakfast was filling

The staff were very friendly.

Issue in first room regarding toilet not flushing.Moved room, then an issue with the shower flooding the bathroom floor every time we used it.Tea/coffee making facilities in an awkward place so quite difficult to access the items to make a drink.Missing items from the cooked breakfast, which had to be ordered because there were few people booked in for the night. The chef decided it wasn't worth putting on a hot buffet breakfast.

Christmas dinner was lovely, staff polite and helpful

Clean and good value

Getting to it through the multiple speedbumps

Location

Heating not working tv broken doors hanging off tap broken windows broken tatty blinds and curtains no hot water solid faeces on the toilet bowl

The staff, very pleasent and friendly.Our overnight stay was unfortunatly on 3rd Jan in the middle of the masive snow storms and the hotel had more staff than guests but they really were excellent but strange being only ones in dinning room. Bonus so few guests breakfast cook individualy instead of buffet bar

The weather

let down by restaurant closed had to walk dark road to toby carvery all else was good icluding breakfast

restaurant closed

Room was clean and comfortable. En-suite and shower were excellent and clean.

Every thing was fine.