Hatton Court Hotel

Location and restaurant.

Building works (noise) and state of the bathroom. Huge amount of mold around the bath. Bath had heavy grubby scratches in base.

Comfortable room and dinner in restaurant was very good

Quite tired in appearance, bathroom in need of refurbishment. Breakfast poor

Poor

Food poor Bath plug did not work and sink hot tap wouldn't turn on

Great location, super comfortable bed, lovely breakfast

The staff were lovely, the bed was comfy and we had lovely views.

Lovely little break with friendly staff

A little tired in places, could do with some renovation back to full gloryFelt a bit expensive

Good location, nice hotel

Restaurant quite expensive

Spoiled weekend

The bed mattress was extremely uncomfortable. I paid for a double bed, two people and I got two single divans clipped together in the middle. Horrendous. Couldn’t sleep all night, there was also a very loud noise coming from outside of my room, sounded like a large equipment/tank/boiler. The hotel is outdated, smelly in places, just not worth a penny. Wouldn’t return. Spoke to others leaving and they were also disappointment. Many rooms are in a building connected to hotel you can see on pictures. Old stained carpets, water marks on sealings. TV so old and wouldn’t turn off with remote

Excellent staff friendly service and very helpful and a great location

Rooms could do with some tlc... Warn and stained carpet, bath panel falling apart paint work and furniture starting to show its age ....Room was over the entrance and backed on to the rear of the kitchen so was a little noisy

Great venue, huge bath, comfortable bed too. The views towards the Malverns were spectacular too.

Excellent staff, couldn't do enough to assist with anything we needed

Sink drain, and toilet blocked

Lovely looking hotel, with a pretty good view from the car park. Staff were friendly. Bed was good size and comfortable.

No view from our room, which was a shame. Paid extra for Superior, but didn't feel superior. Only one complimentry bottle of water. Noisey dogs in opposite room.

Lovely bar areas and good breakfast.

Uncomfortable small beds and pillows. A little out of date. Could do with an update. Carpet was very dirty and stained.

Location , customer service, Food

Towels could have been softer otherwise excellent

Luxury stay but affordable in great location

Not ideal for kids

Pleasant

Decorating going on so the building a bit chilly. Breakfasts a bit expensive at £17 each

Loved the room - nicely decorated in the subtle green colour. Fab location, just 10 mins from Abbeydale where my mum lives yet like another world - I love locations like this. We had a celebratory brunch on Saturday with some friends, generally very good although there's a couple of things to add below. The receptionist was fabulous as were the bar staff (although again see one comment below).

The room was really hot when we got there and even though it cooled down eventually, it did take a while. One of the bar staff was new and couldn't really make a porn star martini properly however the other barman (who'd done the first two) walked past and said "that looks different" - should have changed it really. The waiter for brunch was very slow initially and didn't know the menu - we had to repeat some things a few times but he did get better. Oh and the napkins are rubbish - we all got fluff all over us (the receptionist actually came to talk to us about it but I don't know her name sorry).

Lovely setting, great room. Staff delightful. Breakfast fantastic with a lovely selection. The food in the dining room for evening meal was excellent although the choices for me on the menu were a little limited.

3 flights of steep stairs to the top floor was a little tiring with bags but the room was worth it!

Passable

The fact when I checked out, I advised we had some drinks and to pay on another card. Was told no need to pay as no drinks and then got charged on my credit card. poor service

The shower was ridiculous. My husband is 6ft 2 and the shower reached his waist. I could just stand under it

The shower was ridiculous. My husband is 6foot2 and the shower reached his waist. I could barely stand under it. The fire alarm went off at 7:00 and we had gone for a rest. No apology, we had to ask why