Mercure Gloucester Bowden Hall Hotel

Hotel is in a quiet location with nice grounds. All staff we met were very friendly and provided very good customer service. Breakfast was good with plenty of choice.

Liked most things. Our room was at the top of the hotel. Lots of stairs and no lift. But staff were all willing to help with any luggage. We knew this before coming so were prepared and managed the stairs fine.

Large room but noisy floorboards in our room and adjacent rooms. Caused wardrobe to creak. Breakfast really good. Dinner as expected. Drinks more expensive than average.

Creaky floorboards. Four floors without a lift could be to much for some. Particularly staying several days.

Staff were very welcoming. Our rooms were beautiful. Decor of the hotel was beautiful. Breakfast was great.

Amazing building, comfortable rooms, the friendliest most helpful staff I've ever come across. Great food. Great service all round Special mention to our smiling server Tina, the chef at breakfast who made my mum a slice of fried bread specially, and Steve the bar manager who went above and beyond to ensure my 92 year old Mum had her favourite brandy warmed perfectly. Even the cleaning staff were friendly and polite. Place was spotless.Before our visit we had excellent customer communication from the hotel management/reception. So helpful and very impressive

The disabled facilities could be improved. There is either 15 steps to the accessible room or a wheelchair lift. To be fair, they did inform us beforehand. However, the Accessible room is on the rear of the building so has a small window and not much natural light. The room lights are very subtle which is not helpful for visually impaired customers. The bathroom was perfect though and very well lit. I suggest a stronger lighting or a spotlight option to brighten up the room.

A stop over on the way north and reasonable price for B&B for 2.

The room was adequate but strangely the carpet which looked fairly new..was not fitted one half of the room. The walls are thin and 2am could easily hear conversations from room next door.

Staff .room . Breakfast great choice

Smelly toilet

Beautiful Hotel with Beautiful grounds and the breakfast is really nice. They have really good options and variety.

The hotel rooms are outdated and need updating. The bathroom door frames and walls were dirty. Being a bit more thorough with cleaning routine would be good. The sofas and chairs in the bar area need to be updated, they are nice but just worn out

Very friendly and helpful staff, notably the lady who checked us in and the one who was running the bar, later (Harriet?). Great room, really spacious and well equipped.Lovely hotel in nice grounds. Looking forward to a summer stay!Great location, close to the city, but in a quiet village.

Nothing worth mentioning.

The location was good the breakfast we had was good and the staff were very attentive

Lovely room , well situated and great staff

Everything. Although it was a little bit outside Gloucester the location was stunning. The staff were amazing and the room was also great. The breakfast was awesome.

There is assisted access to the first floor with a stairlift. We were on the top floor so three flights of stairs was a challenge but we were offered help. So just an observation to ask for a first floor room if you have mobility issues.

We stayed at the Mercure as we were invited to Gloucester Rugby.Lovely location and Venue, really professional friendly staff. The room was really nice with a huge comfy bed, coffee machine, bath robes and a big TV. We woke up to a lovely view of the large pretty Glamping pods (Used for a 40th Birthday the night we arrived and another group used them for breakfast in the morning) overlooking the river.Breakfast was very tasty with lots of hot and cold choices, choices of juice and a coffee machine with everythingyou need, also the option to have a filtered coffee delivered tonyour table.. We were even treated to a Faulty Towers experience with Manuel, Basil and Cybil talking to everyone as we sipped our fresh coffee.We will definitely be staying again and enjoy the bar and comfy seating area.

Very friendly staff and lovely breakfast

Very disappointed with the restaurant menu.Considering the hotel is an upper class one, the evening menu is more like a gastro pub!We were expecting steak or seafood as it was our anniversary, not pie or hunters chicken!I realise that the hotel cannot keep too much in the winter, but their website states that they serve steak and they did not. We had to go out to eat when we would have loved to have stayed and eaten in the hotel.

Friendly receptionist. nice grounds.

Constant problems with the room keys for 235. Coffee, tea, kettle hidden behind mirror in closet. No iron in the room. Not a fan of dogs and they did seem to be in all areas. Thankfully not the dinning room. The tofu was not available and there were no other vegan options, other that the soup. The veggie burger was not great and overpriced, as was most of the food. Service charge was automatically added to the bill. Breakfast is not included in the price of the room. As a business traveller this is very unusual.

Most of the staff were friendly and accommodating. The grounds were lovely.

The room I was in was at the end of a hallway with 2 sets of steps to get there. I wasn't offered a lift option to get there - imagine if I had an injury or a disability. My radiator was so loud and the person I reported it to said it couldn't be turned down but would go off at bedtime - it didn't. I ended up figuring it out by myself after having left windows open just to get the room comfortable. There was no iron in the room. The bath was very dirty so I couldn't have a bath. There were too many bright spotlights in the room and when I asked for a lamp, I was told there wasn't any available. The food I ordered was sub-standard and not as per the description (it was a burger that was missing some items and the fries were not chunky or triple-cooked; the cloche was also very dirty on the inside!)This based on my room - maybe others are better.Breakfast the next day took over 30mins - I timed it!

Nice place. Wished we had stayed longer. Nice breakfast. Receptionist was very bubbly.

Was all ok

Welcoming staff. Large comfortable room. Super king size bed. Beautiful view from window.

Everything was perfect

Breakfast was lovely and had a lot of optionsWe also enjoy the food in the resturant for our evening meals. I would say a bigger range of gluten free foods would be nice as the menu was incredibly limited for my partner (who is coeliac). However we were the first ones in the restaurant and when we asked why gammon and chips was not gluten free they explained it was the oil the chips are cooked in (standard for most places we know) but they said they would cook the chips separate for him which meant he could have the meal he wanted safely. We appreciated this massively!!

The 7am wake up call from our radiators, they were incredibly loud, not much can be done about that I assume but did mean I was up same time I would've been if our toddler was with us!

Room was clean and comfortable. Staff friendly and professional. Breakfast well cooked , plentiful with lots of choice

The first day breakfast was really good you had a good choice. The rest of the week it was buffet no choice of eggs other than fried. Our room was clean and pleasant but the lights were so dim I was using the torch on my phone to look for things in my bag.