Lion & Swan Hotel

Great location on the edge of the town centre.Room was very comfortable & clean, with large TV, and lovely queen size bed in my single room.

One piece of burnt toast, which was replaced amid sincere apologies from the dining room staff, was the only negative issue.Otherwise, the cooked breakfast was very good.

Loved the bar and restaurant area - the staff were friendly and helpful the downstairs bar and restaurant is really modern - was very busy being valentines when we went so most tables reserved understandably

The receptions in the middle of a busy bar - and the staff are trying run the restaurant and bar as well as reception- obviously difficult in busy times - The steps and stairs - in hindsight we should of requested a ground floor room, the rooms were wonky - tv wasn’t straight on the wall - dated furniture and I’m not a fan of the coffee machine, no instructions of how to use it either - no chair in room so you have to sit on the bed - albeit if one of wants to watch tv and other wants to snooze gets annoying- the room was clean overall

The value for money was exceptionally good! The room was absolutely stunning with a very comfortable bed. Chocolates, a variety of hot drinks and milk available in the room. The food in the restaurant was lovely and breakfast was one of the very best I’ve had!! Overall it was excellent! I will definitely be going back!

The interior was stunning throughout! Very stylish! It felt cosy but spacious.

Beautiful rooms, spacious and a lovely break away

Parking wasn’t easy due to the venue being busy when we arrived

Great location sensible prices attentionTo detail and good use of tradition in an old building room had all with an interesting modern twist . Thankyou

Staff

Noise and temperature of rooms - far too hot, windows opened onto noisy car park and kitchen unit.

Dinner was ok.Breakfast was good.Good location for my business meeting the next day.

Need more staff to support guests! My TV control didn't work tried calling reception 5 times and no response, also wanted to book a table for dinner, went to see them (staff were maning the bar) they promissed to resolve whilst I had dinner.Finished dinner went back to room and still remote wasn't resolved, tried calling reception again, no response!Again went to see them (said they had forgotten to sort the TV) but this time they did actually find a replacement remote.

The staff were friendly, the room was clean, very traditional room which was lovely

When we arrived there was an awful smell possibly from the drains when we flushed the toilet and used the basin.This smell lingered our whole stay.On the second night the beds were not made up from the previous night and there was no heating put on in our room the whole night - it was absolutely freezing all night.The breakfasts were very slow and we were waiting an awfully long time for our food (around an hour).We couldnt get into the hotel on the second night around 8pm, as they had no reception and the doors into the front of the hotel had been locked, fortunately after wandering around the outside of the hotel we managed to push open a side door obviously used for the staff (near the bar area) and woke the night watch man who opened the doors for my wife, it was near freezing outside. There really should have been some notification as to what to do if the doors of the hotel get locked. Would not stay again.

Really beautiful boutique hotelEvery room had gorgeous decor with a very warm feeling to itStaff were great, bedroom was great and comfy bed and wonderful shower!! Oh and the breakfast was great too!

The hotel was lovely , nice decor and clean rooms Staff very friendly and helpful, lovely food every meal .

The hotel caters for young guests on the whole Coffee machine in room and difficulty in the shower , the bathroom floor was really shiny and older people could slip quite easily like i did ...Overall a lovely hotel but sorry not for me ....

Good location in characterful buildings. Elegant interiors are combined with original features and especially attractive dressed for Christmas. Good parking was available on site. There was a good choice of cooked breakfasts with yoghurts, fresh fruit and cereals also available. Very good coffee.

Entrance to the car park was narrow. Gaps round the bathroom window let the cold air.

Room was tastefully decorated and comfortable. Shower room was clean and particularly liked the toiletries supplied. There were plenty of places to eat locally, so the location was good and parking was free.

Bedding used was too small for the bed, so didn't stay on properly. No milk was supplied in the room for the first morning and there was a terrible noise right through the Saturday night, so much so that I hardly got any sleep despite using the ear plugs that were provided in the room.

Decor was really lovely but dust thfoughout the bedroom.

No leader, no one explained what procedure was for breskfast or how to sign in or out.

Been here before, it’s a gem of a boutique hotel in the centre of Congleton market town. Staff, facilities, comfort and quality of the food made us come back and we’ll be back again soon!

There was a funny smell when we went in the room but possibly the bath in the main bedroom hadn’t been used for a while so we filled it and gave a good flush of water and the smell seemed to go away, the staff provided us with an air freshener but we only used it prior to running the bath and didn’t red it again.

Location

Stayed here before and it was great however this time it was poor . Room decore was dated , heating on a timer so we couldn't control it & breakfast was not freshly cooked .

Staff friendly and welcoming. The hotel is decorated to a very high standard and style. Food was delicious and of good quality.

Nothing to not like

Charm, staff, cleanliness, comfort.

It was too hot in our rooms. Temperature control very difficult.

Great town location, general lounge area facilities, well-appointed. Building with real character.Staff were generally very helpful.

Breakfast service was very slow..Cooked food of excellent quality.Limited buffet options.Emergency pilot lighting too bright and lit bedroom with background haze

Lovely setting, the hotel was wonderfully decorated for the festive season. The staff were very friendly and accommodating

Beautiful room. Excellent location.

Hot chocolate as well as coffee capsules were supplied with a coffee machine which was great but there were no instructions for the machine. I don’t like coffee and so sadly was unable to use it to make a hot chocolate. What a shame.