The Townhouse Self Catering

The room was lovely. Very clean. Bed was very comfortable. The host, Peter was brilliant. So friendly and helpful. Will be back to stay again.

Plenty parking, friendly staff and very good location.

The room was exactly as advertised. Comfy and warm enough for a good night's sleep. It's one of four similar rooms that have been ingenuously created in a converted shipping container.

I had my own little “cabin” with own bathroom, wi-fi, fridge freezer, microwave and Freeview TV. Plenty big enough for what I needed which was to use as a base in the evenings after days out and very reasonably priced

Great host great location spotless and comfortable rooms definitely stay there again

The owner was lovely friendly and helpful. My mam had broke her hip on a trip i’d booked for her 80th Peter was very helpful and accommodating with my unknown days of stay. The property was everything i needed and value for money.

The staff were very friendly. There was on-site parking, and the place was situated in a very good area (aldi straight across the road, takeaways close by and close to town centre).

I have no complaints :)

Much more than I was expecting for the price I paid. Room came with air fryer, kettle and microwave for self catering. Comfy bed, lovely bathroom and was definitely warm enough!

Close to centre of Dumfries. Quiet, comfortable, easy book in, excellent service.

Great facilities, incredibly helpful owner and very clean place.

There's nothing to mention

Warm comfortable self catering rooms in a variety of sizes. Well equipped and clean with all facilities at very reasonable prices. Contact with proprietors always available and very helpful and pleasant.

cheapest with private bath room

so small but was the cheapest ?

The room was spotless, and the beds were super comfortable. Off-street parking. The staff were extremely helpful and friendly.

Worst stay of my entire booking on booking.com

I felt bullied and stalked and didn't feel safe staying here. Electric finished after my first night on the studio I was put in, I sent a text to the owner who are also the staff letting them know electric finished and was asked if I was using an electric heater inside the room. He went on and about the electric putting blame on me. He eventually topped the electric up. The next day, he came knocking on my day, I was half naked and couldn't come outside, so i peeped through and he started complaining again about the electric saying am using £17 a day of their electric and blaming me and asked if he could come inside my room to check the electric and I said am not wearing anything but he can come in when am out. He left after ranting about the electric again. I felt very bad and thought if I actually booked a self catering from booking.com or booked a prison where I was being monitored. After he left, i called him to let him know how I feel about the electricity blames he put on me, and the reply I got from him is that they are watching me from the camera and that I don't leave the room hence why their electric keeps going off and that people who book with them would normally leave the room at some point then come back again. They also made me feel as though they did me a favor by booking with them. I really wanted to leave after the whole scenario but didn't have enough to book a new hotel as I had gone over budget. I cried all through till I finally checked out of that place. If you are black, don't bother going there, you won't be welcome much. I had to start explaining how many times I used the washing machine, microwave and oven. These people are not competent enough to Run a self catering. I had to ask for permission to use the oven inside the room I paid for because I was too scared they would come and knock on my door again that I’ve used up their electric. This man called Peter bullied me and brought my self esteem down completely.

Great location close to town centre with plenty of on site parking. A variety of well equipped rooms to suit all. Excellent value for money. Help always available if needed via a quick phone call.

No complaints.

Well located with Aldi just across the road

Room was initially cold until we found the thermostat behind the tv

First, it is worth stating that people need to manage their expectations properly when booking. I booked a budget single room, looked thorough all the photos and read the description thoroughly, and assumed my booked room would be in the external trailer. Indeed, it was, and it met my expectations entirely - and even exceeded them.I stayed in T3. Jane, one of the owners, messaged me with all relevant details well before I was due to check in. This proactive communication set things off well, and checking in was exactly as easy as she described it. While I had understood what I had booked, my first impression of the room was that it was Spartan and perfunctory: nothing more and nothing less than what I needed. What I did not anticipate was how comfortable I would end up being in the room, and this is in large part due to the care and attention that Jane and Peter, the other owner, have taken in putting together these rooms.The bed was extremely comfortable, the shower's excellent water pressure and temperature control were welcome surprises, the heating and the number of plugs were outstanding, and I had no issues with any of the facilities during my stay. The room was appropriately clean, including inside the fridge. I did, at one point, have an issue with noise from an adjacent room; this was promptly - within minutes - resolved by Jane and Peter of my notifying them. I was impressed by their responsiveness and attentiveness.All in all, I have no complaints about my stay. Anything that might have caused a complaint was mitigated by prompt action, which almost always turns a negative into a positive. If you know what to expect and you bring any problems during your stay to the attention of Jane and Peter, both of whom were lovely to meet, your stay will (hopefully) be as successful as mine was.

Nothing. See above for a negative turned into a positive by Jane and Peter.

No frills and a whole apartment for the weekend. Staff were not on site but extremely responsive.

Cheap and all we needed.

Communication was great, I was sent the codes to enter the building and room so no messing around with keys and directions to our room. The room was very clean & tidy. Ample of space to move round. Although we didn't use the shower, we were impressed by the size. There are plenty of plug sockets around the room, next to the beds, too, some with USB sockets, so don't worry if you forget your plug.There are renovations in progress to provide more accommodation rooms(studios), but this didn't affect our stay. We will definitely stay here again on our next trip to Scotland. Extra bonus was having Aldi directly across the road to collect essential items you may need.

No complaints from me.

The owner/manager was very friendly and helpful when I arrived. He upgraded my room and it was excellent (No. 10)

The instructions beforehand did not work (but as above, I was met personally and it worked out fine).The room (No. 3) I was booked for did not appear to be ready (but I got upgraded).The whole place looks like a building site and I understand it has been like this for quite some time. (But my room was absolutely fine with good bed, shower, TV, kitchen area.)