The Jubilee Hotel West- with NEWLY REFURBISHED SPA FACILITIES - GAMESPIT - AND SMOKEHOUSE

At the Jubilee Hotel West, we are connected on our lower 2 ground floors and share facilities and our team with The Jubilee Hotel East. At times your booking may be moved into The Jubilee Hotel East- this is mostly done as we feel that a room in that wing may suit your requests better, but it may also be done for maintenance purposes. If you are ever moved wings, we will keep you in the same room type you have booked or upgrade you. Cancellation and Payment Policies: • We clearly display cancellation policies on your rate plans, and we do adhere to them. If you book on a Non-Refundable rate, you get a discount and we take payment as we process your booking shortly after you book, no free cancellation will be given no matter what the reason. We do not accept cash on arrival on this rate plan if you wish to pay cash please select the Fully Flexible Rate. • We also display a Fully Flexible Rate plan where you can cancel free of charge until 12.01am the day before arrival and we then process your payment once this free cancellation runs out. If you wish to pay cash on arrival on this rate plan, then please speak to reception. • You will not be refunded if you leave early or no show. Hotel Guest Policy: • On Arrival you will need to provide ID or take a photo of yourself. • On Arrival you will need to update your booking with a Valid Bank Card as security against damages and house rule breaks. • Between 10pm-8am we operate a Quiet Hours Policy where only the registered guests on the booking (submitted on arrival) are allowed in the room and you face fines if you are inconsiderately disturbing other customers. • An adult must be in each room unless you arrange with the property extra security measures. Anyone below 18 needs parental consent or supervision to check in. • We have an outside smoking area. Any smoking in our nonsmoking areas which includes the entire insides of the property, and half our Restaurant Garden will face up to a £250 fine. This includes Vapes. • We are a dog friendly hotel, and we provide a pet friendly section in our restaurant. You face fines if you leave your dog unattended in your room for more than 10 minutes, your dog is not on a lead in public areas, and if you intentionally take your dog to urinate in our Restaurant Garden (as this is astroturf). We will only accept 2 pets per room, and we advise not booking Bronze Rooms for pets. • Extra Occupancy- we advise you on what we think the best occupancy of a room is- if you choose to bring an extra small child or put an adult in a bed, we advise for a child then we will not stop you but we will also not offer compensation it did not meet your needs. We will only charge extra if we have provided an extra bed or an extra breakfast. • We will charge late check out fees if you do not vacate by 11.15am. • We will apply fees for not returning car parking permits or room keys. • We have onsite extra facilities such as elevators, a Spa, Hot Tub Garden, Escape Rooms, Car Parks, Function Rooms and Restaurant and Bar. The price of your booking covers the accommodations of your room, any meal plans attached and any extra services you booked. It does not include our Facilities some of which are free and some of which cost you extra to book. As such when you arrive if a Facility is fully booked, undergoing maintenance or unavailable no compensation will be offered Useful Information: • Soon after you book you will receive a Brochure directly from us of useful information and our services. • When we process your booking, we will send you a confirmation directly from the hotel. We advise looking at this as this provides you with a link to our self-service portal where you can request spa treatments, and extra services, and buy meals and drinks bundles at discount if purchased before arrival. • Breakfast- is served as a Buffet and consists of Toast, Cereals, Juice, Hot Drinks, Pastries, Fruit and Yogurts, Bacon, Sausages, Fried Eggs or Scrambled Egg, Tomatoes, and B...