Burton Hotel

Lovely girl on reception checked us in. Very lond and welcoming.

Very old fashioned dated room. Albeit clean.

The property was good and clean, breakfast was delicious and the bacon especially was incredible. The staff were so, so kind both the reception staff members we saw and the woman who was on the desk for the spa! The spa itself is lovely, very relaxing Amazing stay!

Only minor thing was our room was cold and TV had no signal but we made do

Nice friendly staff.

Gym not open till 9am, hence I couldn’t use it! Place is rundown, no fruit salad or pastries at breakfast, cheap bread! Fair price would be £50 per night, certainly not £125!

Leisure facilities were excellent

On check out the lady on reception couldn't be bothered to even make eye contact and was very dismissive when we pointed out they had missed a meal off the bill, sorry we were so honest.Food descriptions didn't match what was served.

Breakfast was fairly good.

Beds could be more comfortable. Mattresses had list their structure.

Absolutely lovely staff, so helpful. Good location (amazing thai restaurant a few doors away). Nice room. Spa very nice.

Steam room out of action. Bed not that comfy. Breakfast ok.

Staff are friendly, helpful and polite excellent service.Food is Excellent and plenty of choice.The rooms are clean, tidy and have everything you need. Bathroom was spotless very clean,Bed was really comfortable.Gym and sauna has everything you need and is very clean, tidy and maintained.

The hotel was lovely & clean. The spar was a real plus for us & wasn’t too busy. Staff were friendly and very helpful & there was a nice choice of breakfast. Bed was comfortable too.

It’s a personal thing, but the hotel could do with a bit of personality e.g. some flowers pictures and Nick Mack’s to give it a less clinical feel.

Breakfast was very good in terms of choice and presentation.The spa area was excellent in all respects. Evening meal very good with a wide choice of menu and very generous portions.

The room was not warm on entry, because the small radiator needed to be on a higher temperature given the time of the year, as it kept going on and off and even on MAX was never hot. The temperature should have been turned up prior to my arrival. After a lovely spa experience I looked forward to a hot shower in my room, which was not to be initially, because the water was running cold. I had to put clothes back on and report to Reception the problem. Was told to leave the water running for a long time because my room was at the end of the boiler system. Fair enough, but why not leave a note to that effect to the hotel guest?! The inadequacies of the boiler system are not the guest's fault!!I could have done with a bedcover to go over the duvet, because the room wasn't warm, but nothing in sight.

Food, rooms , and spa facilities all excellent

Nothing, all very good

Excellent breakfast, very friendly and helpful staff

Would have preferred wooden rather than carpet flooring

All great.5 star breakfast, good spa, owner and staff very pleasant,

Breakfast was excelkent,so was dinnerand bed very comfy

Hot water took a long time to come through.but was good when it did.

Friendly welcome by Staff who introduced us to the facilities room was perfect for me and my daughter evening meal was lovely cooked fresh and good value for money breakfast was superb and being able to have the use of the spa after departure was perfect couldn’t recommend this experience more in a busy week it what you need thank you to all the staff.

Friendly staffBed comfortable Room was cleanAll facilities greatShops within walking distance

Shower loud Shower head was impossible to keep up (loose fitting ) Stained carpet Floors uneven

Excellent design of the rooms. One of the best hotel bathroom/shower facilities I've experienced. Plenty of room.

Wasn't that keen on Kington, but we'll come back to stay at the Burton!

Fantastic pool

Bedrooms small, very hot, very basic and not that clean.

From the moment we stepped into the hotel, we were made to feel welcome, nothing was too much trouble, smiling faces pleasant manners, help with luggage for member with walking aid without being asked. Cloud nine spa was a big plus and yet again staff very friendly and helpful. Ali Emily and Teagan(hope I spelt it correctly) made our stay first class, and the food was really good too, recommend the poached pears

Wall mounted hairdryer, I understand why they are used, but if you have long hair best to bring your own hairdryer and that is the only thing I didn't like and that's not really a problem

Cosy pub, superb spa but the stand out was The sports therapist Gemma. Saw me at short notice as I was a broken man about to play in a golf tournament (or not) Thirty minutes later my back was totally fixed..just never has that level of treatment before.

Friendly staff, nice size room with comfortable beds. Lovely cooked meals from the breakfast and dinner menus with plenty of choices. Used the excellent facilities… Swimming pool, jacuzzi, steam room, sauna and gym.