Kings Head by Chef & Brewer Collection

It was comfortable, clean and welcoming.

Nothing to complain about. Room not equipped for two but this was soon rectified.

The place was great and the staff were friendly and helpful

We were woken up at around 6am each day of our stay with someone stomping around in the room above us.

Masham is a lovely busy market town - the hotel has the best location and is an opportunity for Greene King to shine if it wanted to

Have to say the King is tired and needs a redecorate, new carpet from the stairway upwards to refresh that 'old' hotel smell - the cleaners obviously do try their best with what they have but no one likes black mould in the shower they have to use - not necessary or healthy.

The food was really good quality and good sized meals. The staff were all very helpful and friendly and nothing was too much trouble.

The only thing that I could say negatively is at every meal there was things on the menu they did not have.

The hotel is located in a lovely village. The accommodation in the annex was great, everything we needed. Big thanks to the staff, who were all so friendly and helpful. The food in the restaurant was excellent.

Only downside was there was a lot of dust in the room. A good vacuum would solve the problem.

Comfy room, convenient location, friendly staff, excellent value for money

The room was just fantastic. Very luxurious. We usually expect a pet friendly room to be slightly basic but this was large, immaculate and sumptuous. Food and ambiance in the dog friendly bar was perfect. We will be back!

Excellent location.Good breakfast.Staff friendly.

In need of a bit of TLC.Paint work tired and carpets on the stairway need a clean or replacing.

Cosy pub and rooms. Well kept beer and friendly staff

Nothing I can think of. Just had a lovely sray

Central location easy to park and access

Thought both the rooms and the pub are in desperate need of refurbishment. I remember the Kings Head as a quality venue in Theakstons heyday. Now it’s very tired and lacking in character.

Location, room, food and the service in the breakfast room from Louise and help with our cases by Charlotte in reception.

Service at dinner was slow, although the food was good.Staff pleasant, but appeared to be under pressure from a busy Sunday lunch.

i like staying here as its convenient for my work travel , the staff are always happy & helpful , the food is absolutely spot on , The Sea Bass Risotto is amazing ! beers great. will stay again for sure.Steve

cant fault it

Good location and comfortable bed.

Rooms require a complete overhaul. Paper coming off the wall in Room 3, radiator paint all chipped. Although a listed building the window frames in bedroom require a complete clean and repaint. Currently peeling paint and filthy frames and torn window netting. Prefer a walk in shower, difficult for older guests to climb in to the bath to take a shower. Would also like a comfortable chair in the room.

Clean, modern, up to date

Nice well equipped room, good food at a reasonable price, cosy welcoming atmosphere

Great location. Old fashioned, but clean and tidy.

Booking system for food was bizarre.

A really dog friendly place to stay, good food, lovely town.Accommodating staff just run off their feet.

The staff were exhausted they were lovely but running on empty.

Location

Gents toilets in the bar were small and difficult to manoeuvre.The bar were short staffed too, the staff working were ace but needed help

The room was spacious, warm and comfortable, the staff, food & service was exceptional

Having to leave and go home

Lovely clean bedrooms Pleasant staff. Great location . Food great when it was available

Lack of availability of food from the menu. It was easier to say what was available than what wasn't. Lounge area was cold, no heating on. Locals were going home to get warm. Asked for the fire to be lit which did help slightly. Very disappointing second visit. Not sure if I would return again