Hotel New Saitama

Very clean, and the staff were always very attentive. The potential language barrier was no issue at all. Very close to the train station and I was able to get anywhere I desired, as well as being near several restaurants and convenient stores.

The room is rather small compared to American hotel rooms in used to, but that wasn’t a huge issue for me despite being a bigger man. The hotel also is very clear about the rooms size. It was cozy after getting used to it.

Location, staff was friendly, good value

Bed and pillows were not comfortable, room was small, elevator was always very crowded

The room is clean and the facilities are good. They provide shared microwave, which is very helpful.

near train stationno space to see

too small, not enough place to set clothes and personnal effects, too rigorous for the check in (I arrived sooner (13h00), a room was avalable and they charge me 20$!

We had a wonderful stay at Hotel New Saitama. Its proximity to the station was very convenient. Overall, we were 100% satisfied with our experience. Thank you for storing our luggage?

Convenient

1 extra hour for check out at 11am instead of 10am was $13000! That’s more than I paid per night.

The location is amazing, super easy to get to from the station. reasonable price and many food choices around!

The room itself is a bit outdated. I accidentally book a smoking room....and that is all on me....But anyway, so I had to keep the window opened, and it can get a bit noisy :)

A basic hotel, just what we needed for our short stay in Tokyo.Lack of meal service was a challenge - we eventually bought ingredients for our own breakfast.Staff were extremely helpful: took our luggage up to our room even before we checked in properly; sent off one suitcase by Yamato-bin, with no trouble.

Our room faced towards a major junction station, so the sound of expresses rolling through, and local trains rumbling to a stop, was fairly constant. But we got used to it.

The bed was very comfortable and the room was very clean. The staff don’t really speak English but they are extremely kind and helpful. The hotel is situated in a very convenient location for the train and bus systems with lots of good options to eat and other needs.

The room we were in was right next to the room with the washing machines. It would be nice if guests were told not to use them after 8 or 9 PM because they were pretty loud and would randomly wake us up in the middle of the night affecting our quality of sleep.

Room was clean. Small but tidy and comfortable. Location was convenient for train but if you open the window you can hear the train at night. All in all, great accommodation with a fee good food options down stairs. Especially the Ramen directly under the hotel.

The hotel is in a perfect location, next to several convenience stores and a train station, bathroom and bedroom have exactly what you might need, and it already comes with toiletries, plus the coin laundry is incredibly convenient for longer trips. Staff is always very kind and attentive.

The bed might not be to everyone's tastes, so if you are a picky sleeper you might want to consider bringing your own pillow.

We booked this hote for 1night for the fire works display which took place in Kawaguchi. I was not expecting much for the price we paid. The double bed is small for big people, but they keep their room and facilities very clean. The bathroom is not new but spotlessly clean. I could see cleaning standard in this hotel is very high. The reception staffs are also very attentive and kind. Thanks for the pleasant stay especially for their cleaning team!

nothing in particular

The staff are very friendly and helpful! They tried their best to communicate with me and help me to find my way to the place where i am going. Thank you!

Maybe it will be good if you have a balcony for smoking! I ask for the room that i can smoke but not expecting that even i don't smoke the smells was hitting me hahaha sorry?

I had a great stay. Great value to get a room and bath room for yourself. Clean and orderly. I felt very comfortable. Very close to the station. Staff speaks some English; even though I would repeatedly go out only when regular cleaning times had ended they always asked me whether I wanted my room cleaned. Might have been my best booking.

location; nice staff;

needed a cushion to sit up on bed

One minute walk to the station.Supermarkets and restaurants are nearby.

The WIFI connection is unstable.The wooden chair is too hard.My room got noise from the hallway during morning cleaning time or when someone talking loudly.

Very comfortable bed.

WIFI was sometimes very weak.

clean. Friendly staff

Clean. Friendly staff.

The staff were Incredably friendly and attentive to any question/problem brought to them!