Super Hotel Premier Saitama Higashiguchi

Staff, location, cleanliness, onsen and amenities were great.

The pillows were too hard, making it very uncomfortable to sleep.

The breakfast was delicious and the staffs were very helpful and friendly.

The room is a little bit smaller than we expected.

Really clean. The breakfast has more option this time

The staff forgot to give me a breakfast ticket for first day. I did not know that I have a ticket until later that day. But no one apologized for it

Very clean and quiet with amazing breakfast.

The room is very small, limited space to repack luggage.

near the train station, the staff was very friendly, it has a hot spring and excellent breakfast.

nothing complain.

Big room (compared to other rooms in Tokyo)Small couch and table that folds on the side so you don't lose too much space. Very modern with a projector on the wall that can stream content from your phone!Also a lot of plugs and cables / adaptors in the room!

The pillow (yes just one long one) was quite hard.

I loved the little onsen that was part of the hotel. The neighbourhood was interesting with loads of stores and restaurants.

The hotel is advertised as a four minute walk from the station. It took me lots longer than that. More like a 20 minute walk.

Excellent hotel close to Omiya Station, in Saitama. Lovely rooms, public baths, breakfast. New, clean and tidy. Wonderful friendly staff.

The amenities are all top notch. They emphasise on using all organic products. I even love the textured pillow lol.

The room is quite smol and cramped for 3 people. There is only about 6 inches distance between the two beds.

Breakfast was wonderful Staffs were very friendly Ms Shirai was my favorite Onsen was small but never crowded

Bathroom is so tiny

- Good room layout with a large desk.- Quiet. Even though my room was right in front of the elevator, I couldn't hear it at all.- There is an onsen.- The staff was amiable.

- The provided pillow made of hard plastic balls was not comfortable at all for me.There is a system where other pillows are available in the lobby, but when I checked in on the first day, they were all taken. Furthermore, none of the different types were actually comfortable.I wish there would be regular pillows.- The onsen bath is very small.

Very good location, staffs are very helpful, Breakfast are very good, and the hotel has a hot spring.

nothing complain

Welcome drink, including alcohol is surprisingly good service.

When I checked in, no advice was given for special pillows.When I realised such service, all special pillows were taken.

I love the hotel. Super clean, comfortable bed and most of all, great quality of water from every tap! All the amenity were eco conscious and you can even choose your own pillow.This hotel in on down town side of Omiya Station. I tried more expensive hotels on the other side of the station, but this one beats them all!I'd love to try Onsen bath and breakfast next time.

A lot of amenities provided; body cream, face mask, vitamin c serum, pillows etc and on site Onsen even though we didn’t use it and pretty close from Omiya station.

Nothing much. Room size is appropriate for Japan

New and green concept.

Very uncomfortable bed and hard heavy pillow.. A distance from JR station. Expensive.

It was close to the station and many places to eat. It was clean and eco conscious. They offered free tea and coffee in the lobby with a restaurant on property, although we did not eat there.beds were very comfortable and we all slept well. We came for the sole purpose of going to the Railway Museum and our room had a perfect view of the train tracks and my son could see all his favorite trains go by and get great pictures of them.

It’s a business hotel and as such the rooms are very very small. It was difficult for us to have three people and a suitcase in the room, we managed but it definitely felt tight. They don’t offer pillows or pajamas in the room you have to take them from the lobby. I’m a Germ-a-phobe and so the idea of taking something as intimate as a pillow and pajamas from somewhere where many different people may have touched them and or coughed on them and such made me really uncomfortable. In fact, I did see a man touch several different pillows before making his selection. Unfortunately they didn’t have extra pillows behind the front desk and so I was forced to wrap a (hopefully) clean towel around the one I chose before sleeping. If they had one pillow as a sample and you could get a new one from behind the counter I think the stay would have been 10/10 for me.

Great selections and considerate offerings of items and services. Surprised me with the small bath yet the quality of the hot spring. Breakfast wins in quality than quantifiable choices

There was free amenities as well asan onsen. Although it was small, I enjoyed it.

The pillow was so hard and all the pillows for rental were gone.

Good location. Quiet. Friendly staff.

The pillow in the room was very bad. In a double bed for 2 people there was 1 long pillow, which was very hard. Like filled with hard plastic beans. Very uncomfortable and made my neck ache a lot. The hotel has a "pillow library", but only a limited amount of spare soft pillows available. The first night, there were none left so they just gave us some extra towels instead. The second night we were able to get one pillow. Every other night all the pillows were gone. I think the hotel could do with replacing the pillows. The very fact that the hotel needs a pillow library that always has all the pillows checked out means that almost everyone hates the pillows and just wants a sorter one.