Ha(a)ïtza

splendid hotel, great food. Friendly , smiling and very helpful staff

Super friendly staff and amazing food

The mattress was a little soft and collapsed in the middle, but the room overall was wonderful.

The location, and the global offer for Bev and food, diff levels and typologie. I trued the Michelin restaurant, the brasserie,the cafe pastry. Special mention for the team who’s so good at hotel and quite good at the Michelin star. All the rest were as hotel reception and reservation,amazing.

Really the size of the bedroom. 770 euros for that size…!

Facilities are fantastic and personnel extremely nice. Breakfast is amazing. Overall I would come back.

Room (advertised as 24sqm) was smaller than expected especially toilet which was minuscule.

LOVED everything about this hotel!!! Beautiful, stylish, clean, modern, comfortable. Loved hanging out at the pool. Great neighborhood. I can’t wait to go back. Exceeded my expectations!!

5 star hotel & service. Excellent amenities (gym, restaurant, brunch,). Walking distance to the beach. Onsite Bike rental to explore the Dune & bike to Arcachon. The staff is very friendly and extremely accommodating. Beautiful setting. Highly recommend a stay or visit

Amazing place and facilities, worst service I've seen in a 5 star

Poor staff. Not attentive. Don't take away dishes as you finish, don't come over at bkfast to ask you if you want coffee, eggs (did not realise you could order until I saw another client getting eggs...) Basically you end doing yourself as the customer, as don't they come over to help. Dinner was the worst, waiting time awful (sitting down at 8pm, main dish came in at 10.15 despite having 4 little kids). Not under staffed just poorly staffed. The bakery service is pretty bad too, 15min for our coffee to arrive and it was obv cold as been standing on the counter for all that time.

Brilliant staff; great location; great food; navette service to the Co(o)orniche.

Noisy children around the swimming pool - some noise with children is to be expected and is fine but when it goes on for more than 3 hours, it becomes a bit much and impacts our ability to relax.

Very designed hotel and room and friendly staff. The café cross the street is great.

1/ Construction work with noise right next to our balcony from 8am. As it’s winter low season, hotel could give us another room to anticipate the noise. 2/ love Stark style but not sure like the ceiling mirror design above the bed in our room.

Atmosphere was great. incredibly comfortable. I was upgraded as it was my birthday! never hurts!

The restaurant wasn’t as good as the hotel. they wouldn’t let me on the merry go round ?

location and hotel are very nice.

the service was not up to that hotel. the concierge was not helpful at all, with recommendations or even booking taxis. furthermore, all external services had a huge markup

Staff, environment and location

Room too small. No room for suitcases

Great location beside the sea, extremely clean , staff very excellent , lovely pool area

Sublime hotel with beautiful interior design nested in Pyla sur mer. Extremely friendly and helpful staffs. Great facilities and fantastic pastries/food.

Adjoining rooms along the corridor were too close to each other.

We loved the area. The design of the hotel is a little quirky however it suited the area. The rooms would have been nicer had they been a little larger but the bed was comfortable.

The step as you walk into the room is a little dangerous especially since we have to wear masks.

Very nice staff, and amazing breakfast!

Fantastic restaurant and staff

Service

Children in the pool

Exceptional

Perfect ! Can't wait to return . Staff and hotel amazing .