La Terrasse

The location was superb, staff very friendly and helpful.

No lifts and steep stairs in the property. The shower over the bath had no curtain. The glass in the fridge had mould growing around it, curtain was hanging off the rail and the double bed was two singles that just wouldnt stay together. Very uncomfortable.

Staff was very friendly and helpful, from allowing our group to check-in separately as we arrived from the train to making us eggs upon requests as we arrived for breakfast. Very helpful and accommodating throughout our weekend stay.

If you have a lot of big luggage it could be a lot to carry up and down the stairs for the top floor. Not ideal but possible.

Location

Looking a bit tired. Room lighting not working. Facilities a bit limited

very basic hotel. Only member...

Very tired, bar closed, restaurant closed although expected it to be open. No local restaurants open either

Staff was friendly. Excellent location for sightseeing. Excellent breakfast. Good room size and amenities.

No elevator, but staff accommodated request for a lower-floor room for elderly family member.

Thanks, but there was no wifi. 3 or 4 times I have explained this problem,during 6 days my own IN

Friendly staff, the hotel is in the city centre of Douai from where you can walk straight into the shopping streets and/or restaurants to grab a bite. Train station also within walking distance.

The hotel has 4 stars which made me expect a bit more. The bed was absolutely great, but some things made me feel that I was staying in an okay 3 star hotel. For example: staff didn't wear any uniforms but general clothing, the breakfast was okay but standard and in my room during my stay there was no cold water, only warm. Some if the finishes in the room such as the painting done on the doorframe of the bathroom looked like a one coat DIY. Having said all that I had an okay stay, but because of the 4-star rating I had expected a bit more.

Convenient for the purpose of our visit

No food in the evenings and nowhere else open to eat. Our room had a broken light in the bathroom and the sliding shower door came off

Good location in the centre of town. Friendly staff and comfortable room. Bathroom modern with excellent shower.

A little street noise as the bedroom was by the road.

Good location and clean.

When checking in. Made it clear we were booked for 2 nights and paid. On checkout we’re told we had only paid for 1 night and made to pay extra for another night. When questioned this we were told they had sacked the night porter who had booked us in.

Staff are very kind.

The room wasn't how it looks like. The towel wasn't clean and it was very hot in the room.

The rooms were very spacious and comfortable and the location was perfect - all very good for 85Euro.

No tea in the rooms, no milk either. We didn't have breakfast as it was in a very dark room. Foyer wasn't very attractive. No terrace at La Terrasse?!

The rooms were very spacious and comfortable and the location was perfect - all very good for 85Euro.

No tea in the rooms, no milk either. We didn't have breakfast as it was in a very dark room. Foyer wasn't very attractive. No terrace at La Terrasse?!

The 2 young ladies were very helpful.

There was no comfortable chairs to sit on in the lounge area no bottled water in the Fridge no Bath soap the floor boards squeaked when you walked on them and I mean very loud, the breakfast was not good at all,

good location. center of the city. some of the staff was very friendly and helpful.

our toilet was not working and they could not get someone to fix it so they gave us a key to the room next door to use the toilet. One of the curtains were torn and did not close all the way. the beds were too soft and uncomfortable. The lighting in the dining room was so dim. could hardly see the food. There are no elevators in the hotel so we had to carry our heavy suitcases up a flight of stairs.

Central but difficult to get to without GPS

Breakfast not worth the money of €17 ....went down for breakfast around 9am with 10am closing and there wasn't any bacon, eggs left so asked reception to sort it out but cook had gone apparently so receptionist cooked something awful for us but was inedible!.... but we were still charged half price for it!....evening reception staff pleasant though

All the staff were very nice.And when we paid the bill and explain the negative points of the room the Manager took our comments in really good part.And said we had the worst room in the hotel which I thought was incredible honest. We were traveling with our dog so sometimes you do get a more shabby room which we understand.

We were on the second floor room 10 . No lift we understand that but the stairs are very very steep to the second floor angled and difficult. Very small cramped room.... Very very hot.. Broken curtain hanging down like a backless dress... Dirty shower needed a good scrub... Loads of dust under the bed... Broken fridge bit smelly with a warm bottle of water in it and 1 glass for 2?

Staff very friendly and helpful

Not elector Water cold

The staff were pleasant although we were put in the wrong room.When I drew this to their attention we were moved

I had booked a "superior" room.but the first room we were given could not have been more inferior if it tried. So small that the door hit the bed as you walked in and you had to close.the window tp be able to walk around the bed. The bathroom stank.We were moved into a room that was bigger and better, but which was not clean. There was.mould in the shower, stains on the carpet and sweet wrappers in the bed!The communal areas of the hotel were in a poor and dirty state. The restaurant, for which this hotel was once famed, was closed. The "terrace" after.which the hotel is named was nothing more than a scruffy back yard, with weeds rather than grass. I do.not know how this hotel got 4 stars. It does not deserve more than one of them.

Very good breakfast, good dinner

It's crazy that this hotel with 4 stars has not the air conditioning and has not provide fans or something like for this abnormal hot temperature. It was impossible to remain in the room and in the common places, the air was suffocated and unbreathable.