Fletcher Wellness-Hotel Leiden

So conveniently located, quiet, and a nice view over the city. I would stay here again.

Very good location, close to the train station, clean rooms.

The entrance to the hotel is strange, having to use several elevators to get to the rooms. Our room card had to be reset several times during our 5 night long stay.

Location

Confusing elevators, couldn't extend stay, staff didn't appear motivated, web site didn't allow for booking more than one night at a time.

No public laundry room, and the prices for them to do your laundry were ridiculously expensive.

Booking.com offer!

The suit was bad, doubt if it was a suit room and it looks like renovation is needed badly

Location and restaurant

It was not easy to find the entrance, they did not put the name of the hotel in a visible place from the Station side. The lady who checked me in at the reception on the first day was rude, not so friendly. The other staff were good and very helpful.The coffee machine was broken,There was only 1 wooden stick to mix coffee.All the cups are cardboard. It was not convenient to use.The wardrobe is very small. If you come for 5 days, there is no place to hang clothes.There is no socket on the side with the desk, the socket is on the opposite side where the TV is, the TV is not on the wall, but attached to the lower part of the bed.There are no bathrobes and towels, if you want any have to pay extra.Only foam shampoo is provided, 1 in bath, 1 in hand washer, nothing else was provided. This was strange for a 4-star hotel.You have to buy a toothbrush and toothpaste with money. There is no drinking water in the room.

Great value, directly next to the train station. Bed was very comfortable, room was a decent size and was generally well laid out. Staff were kind too!

Keycard for my room did not work throughout the stay, I was given a physical key to open the door. Not much privacy with the toilet/shower situation - there is only a sliding door that slides between the shower and toilet and you can see through from the side/above and there is no real door for the bathroom area. Would not recommend if sharing a room with someone you're not extremely comfortable with.

Location, facilities, staff, Congress meeting facilities.

Room temperature not adjustable, on the low side but they gave us additional electrical heater that compensated the situation Pool open to the hotel residents only between 08:00-09:30 AM. Afterwards was used by a wellness club and the use of swimsuits was forbidden!!!Also to go to 11th floor from the lobby (12th floor) or from the ground floor we should take an elevator to the 10th floor and then take another elevator after crossing all the 10th floor.

The option of using the spa for the day at reduced rate was very nice. Due to our own fault, we had a challenge receiving a package delivery that arrived late. The hotel staff were extremely helpful in providing details on how to have it sent onward for delivery at our next destination.

bed, showercoffee&tea in room

price

The hotel couldn't be any more convenient to the train station, you walk outside, go into the LEVEL office building and up to the 12th floor. It is not well marked, we walked all around the building until we saw a sign stating that check in was back closer to the station.. Check in isn't until 3pm so they will let you store your bags. The room was the nicest we had on this trip, comfortable and clean. The shower had decent pressure, the other hotel we stayed at in Delft had horrible water pressure. Leiden center is 10-15 minute walk. You can cut through the train station to go to the city center by tapping your contactless card and tapping back out, it doesn't charge you.

The bathroom set up was a little weird, there was a sliding glass door so only the toilet or the shower door was closed. Thee toiletries were minimal, I thought a spa hotel would have a full range. And it didn't affect me, but the sink was really beat up.

Room was very clean and very spacious with a nice seating area, plenty of lighting which could be switched off as needed in different areas, as well as lamps. TV was OK, could do with a few more English speaking channels but was OK for its purpose. Fridge was bigger than expected and meant that we could fit in large bottles of drinks ( water, fruit juices, etc ). Bathroom was clean and a good size. Bed was comfortable with extra pillows to use.Car parking was below the hotel which was great. A short walk to the shops, restaurants and right next to the train/ bus station so was easy to get around to different places.

The only thing that was a problem was that we were staying in rooms on the 11th floor. To get to 11th floor you have to take lift C to get to floor 10, then walk all along the corridor to then take another lift ( think it was A ) to then get to floor 11.To get to the lower car park from floor 11 (floors -1 & -2 ) you could just go straight down but you couldn't go from the car park straight to floor 11. So it all got a little confusing at times and we ended up on wrong floors more than on the right ones.

The room was exceptionally clean and spacious, offering all the essential amenities for a comfortable stay. The hotel's location next to Leiden train station was incredibly convenient, making travel seamless. Breakfast was both delicious and abundant, providing a great start to each day. Overall, this stay combined comfort, convenience, and quality that I would gladly recommend to others

Regarding the negatives, the hotel room did not have a refrigerator available for guest use, which might be inconvenient for those wanting to store drinks or snacks. Additionally, the bathroom design included a single shared door for both the shower and toilet, which could affect privacy and ease of use for some guests

The staff were nice.

The room was filthy, and the bathroom is not private at all. There is no door, and you cannot use the toilet and the shower at the same time because it is the same door. The room was disgustingly dirty. A person walked in while one of us was showering even though we put a “do not disturb” sign up.

The rooms were comfortable, prepared to a high standard and staff service was very good. It was also close to the heart of the city and next to the main station for east transport links to Amsterdam, The Hague and Rotterdam.

Nothing to report

Bed was very comfortable and location was perfect ?

Bathroom not very private

Location

Expensive Poor breakfast variety

the location is very convenient.

we booked 2 rooms and were put in 1 bigger room due to leakage issue in 1 of the rooms. we asked for price adjustment for this but no response from the facility.

Friendly staff

The layout of the hotel is horrible. The wellness center is situated so that we had to take two elevators and walk athe length of a good block to get to our room. There is an entire wing that is not accessible using only one elevator. Not a great situation for someone who is disabled. the cost of the wellness center is prohibitive for average people. The swimming pool is restricted to one hour per day and it is too late for anyone travelling for business to use. It should not advertise as though the wellness facitilies are available to travelers without specifying the outrageous cost. Euro 28 to rent a robe!

Nearby city centre and train station. Lovely view over the city and nice bed

Hot in the room with thick blankets. Unsafe near the swimming pool, the covers were not marked over the small pools. We saw a guest falling into the water, this could have ended way worse