Shangri-La Songbei, Harbin

Fantastic staff, loved having meals and drinks on 28th floor, workers Betty Li and Zheng were especially delightful, alw

The location is not bad and it’s quiet. The hotel has nice space in common area. The rooms are much older than the pictures shown on booking. The style indicates it was built around 15-20 years ago. But it is well maintained. The value of the money I’m not too sure. £150 per night is higher than usual as we came in a peak season. Usually it’s £90 which is a good value.

breakfast was good. but your location is a little inconvient. and your staff had better speak English.

Very very kind staff. i dont have Wechatpay for renting unbrella while i stay, but staff kindly help me to rent their own umbrella without pay.cleaner also super kind. She keep trying to giving me plenty of water with smile. Even she cannot speak english, i can see she is very professionl of her job.

Enlgish. They barely can speak english. its quite shock to me cos this hotel brand is famous enough internationally. Most of staff i experience only can speak little bit. Thanks to their kindness, i can stay without any problem, but still it's the thing i didn't expect.

good restaurant facilities..great views across the river... helpful staff..clean rooms, immaculate reception. ( really a couple of western TV channels and i wouldn't have chosen CNN as my news source!! Why not English national news as an option ?? Western media bias is very strong so more tempered or unbiased source of news would have been welcome

decor needs a little more attention..starting to look a little worn in small areas. Water drain sounds after toilet or shower.

The rooms are large with comfortable beds. Staff was nice but not very helpful. Feels like a hotel in growing pains.

No value for money, a pretty pricey place that didn’t feel like it had any of the perks you’d expect from a Shangri-la. There is a shuttle taking you to tourists sites but it leaves infrequently and the trip would take an hour to get to walking street, which is just a 20 min taxi that is quite cheap, so it didn’t feel like a perk. Staff at concierge sent us to an aquarium when we wanted to see the snow sculptures. They could have explained that they were different attractions next to each other. Disappointing experience for a nice hotel at that price point.

The room was fantastic.

Room service meals were shockingly bad. ¥288 for a steak that was less than 1cm in thickness, and so overdone it couldn’t be cut with a knife.Dumplings were out of a packet, and not handmade. Bar was closed, with no advanced notice.

- The room was to hot to sleep and no way to turn down the Aircon even with 16 degree on AC it felt like 40degrees plus and no cold air so last option besides the floor sleep option - only a wet cold towel on me could make me felt a little sleep:) +Room otherwise good +Service good +Stuff great and nice +Airport bus line 4 stop directly at the door

- The room was to hot to sleep and no way to turn down the Aircon even with 16 degree on AC it felt like 40degrees plus and no cold air so last option besides the floor sleep option - only a wet cold towel on me could make me felt a little sleep:)

Staff are very accomodating

Staff are very helpful

Very close to Ice and Snow park! Highly reccommended!

Very good

Superb

Very good

Exceptional

Superb

Exceptional

Pleasant

Superb