Shangri-La Hotel Harbin

The room was truly impressive—very spacious with a sleek, modern bathroom. We were really pleased with the hotel's facilities, and the front desk staff was incredibly helpful whenever we needed assistance. A great stay overall!

Nice location along the river. The hotel is a short drive from Sun Island. It is also a short drive to the main tourist spots of Saint Sophia and Zhongyang street. Bedroom was consistent with the photos. Helpful staff.

The hotel is not new, and it shows a bit.

Location was excellent. Great buffet breakfast. Bruce (customer relations) was amazing. He went above and beyond and was the incredibly helpful across multiple areas. Beds and pillows were incredibly comfortable !

Hotel is a bit old and dated. Also - if you are a non-smoker - make sure you do not end up on the smoking floor

The staff were incredible, really friendly and accomodating. They helped us navigate the Chinese mobile apps like Ali Pay and WeChat, and just went out of their way to be as helpful as possible. The children's playroom was AMAZING, and all hotels everywhere should have one like this!

The only small thing was the pool, which we needed a swimming cap to use and we didn't know that till we got to the pool. But this is more of difference in social etiquette/expectations that we will be prepared for next time as guests in a country, rather than a negative per se. Apparently you could buy swimming caps at reception, but at that point it was too late! For other foreigners, male children are not allowed in the women's changing room after the age of 2, so this is something else to plan for.

Nice bed and river view

I have never expected Shangrila has a very poor condition hotel. During checkin the reception can't even speak english. Hotel lift lobby look so old. Restaurant look just like 3* hotel. Worst is the gym support staff. It was nightmare when he did not allow me to enter locker room to change or get towel. He asked me and my small kids walk half naked thru the lift lobby from swimming pool. I got so humiliated and angry by his action. All i need is a towel and change my clothes. My 1 year old kids was so cold. Sorry i have to shouted at him stupid.Breakfast selection is poor. Mostly everything is pork based. If you don't eat pork, do not buy breakfast in this hotel. Just waste of money.

It is my first time in Harbin and I would highly recommend Shangri-la. Do note the there are two Shangri-la hotels in Harbin. This one is closer to the city and metro station 上海街 is just across the hotel. The other hotel branch is located at a newer district, large compound but further from city centre. You do get what you pay for with this hotel. Their attention to details is impeccable! Of course, I did come with higher expectations since they are an international hotel chain. Their staff here really showcased great hospitality. Ladies, I really love the hair dryer in the hotel. It is a local brand Laifen which in my opinion better than Dyson. Another small detail feature was the USB charging pot right next to the toilet seat. They also provided alcohol wipes for us to sanitised anything we want. We chose the river view room that is over looking the Ice and Snow world ferris wheel. We got the access to the horizon lounge too. They prepared a telescope at level 15 lounge for us to check out the view. Again, alcohol wipes are provided to sanitizer the lens before using it.

Rooms and staff was great, most especially their restaurant manager, Brian Lu who spoke very good english, he was accommodating most especially during our Christmas Buffet Dinner, we were a large 15 pax group and he was able to make arrangements a day prior :)

Designed and built like a typical large American hotel, you would expect all relevant facilities and interior features down to shower faucet and flooring. Generous breakfast, mostly with Chinese and Pan-Asian dishes. Lunch and dinner buffet options are also available. Great Chinese restaurant onsite for sit-down lunch / dinner with business partners. Great riverside park nearby for strolling and jogging to beat the jetlag. If you don't have UnionPay credit card, there are ATMs on site to draw cash from your MasterCard and Visa.

I got the impression that in some rooms smoking is allowed. I booked a non-smoking room but still I felt the cigarette smell (though not heavy but for me it is very important). Maybe it came from other rooms or maybe because my room used to be a smoking room before and the smell stayed. Don't expect everybody at the reception desk or in the restaurant to speak English. Rather, there will be only one person in the shift and that person will be invited to come to communicate or you will be communicating through some kind of online translation app on their phones.

Room was nice, right size, fairly clean and very good view over the river.Bed was big and comfy

The bathroom looks bit the age. Is a bit old and small, and wasn’t propelled cleaned.Pillows were far too soft.

The staff.

The hotel is not smoking free.People smoke at the lobby and everywhere, no body cares.

Not recommended. But good location.

1. The press button of the lift has electric shock. I have to use something else to press to avoid it.2. The TV remote battery cover is spoiled. The room furniture is not maintained. 3. The safety box is not working properly. It works for the first time, but it doesn’t work after 2nd and 3rd try. Give up.

Passable

We booked a non smoking room but the hallway and the room have very strong cigarette smoke.

great helpful staff, especially the concierge Bruce and the buffet manager who even speaks French. The location is great, very close to the river and short drive from major touristic locations.

the bathroom a bit old.

Upscale hotel with charming staff and good facilities. We had a horizon room with club access, definitely worth it.I do have one suggestion. That some benches in the luggage trolley area would be useful in order to put on ice spikes onto our boots for the ice festival. They could damage the flooring if I wore them indoors.

Clean environment , good view

The food in the chinsese restaurant is really not worth the money1. Rib is very hard to eat 2. The garlic paired with wagyu beef is raw and very spicy! I’ll expect cooked garlic to pair w wagyu beef The worst part is, when we gave above feedback to the staff. Instead of taking the feedback, she ignored our feedback and replied, “ could rate “very good” for our restaurant? “

Place is clean, exceptional service from the breakfast team and concierge was very helpful

Nothing that we didn’t like

They always replenish and clean the room everyday.

We went in winter. There was no AC, only heater. It was very hot. Though they provided a fan on my last night when I called.

Passable

I booked for two nights and the fee supposed to be charged should be 1200 rmb.But they charged from my card for 1400rmb when I arrived ,and I double checked with them about this.They told me that this was only the pre-authorisation.

This hotel is on the bank of the Songwa river, which is an excellent location to explore Harbin. Nice facilities and friendly staff make staying here a very pleasant experience.

The rooms with the river views are much nicer that the street view, so ask for river view

The location is relatively convenient, close to the river. The staff are warm and friendly. The bed is comfortable.

The facilities are outdated, the room's hardware is old, the room is too small, there are long waits for breakfast seating, the breakfast is repetitive with no variation, and one has to stand in the bathtub to shower.