Hotel Divan

The location was great. The room was quiet and warm.

I ordered a double bed, there were 2 single beds.It was very dusty under the beds. other areas were clean

It was a really good experience. Cleaning, safety, location and quite. Thank you

Location

Room with a very bad smells coming from the bathroom. They could not do anything about it. No elevator and no personal to carry the luggage. Most of the time, no staff at the hotel at all. Only 4 rooms available with no facilities. Should be categorised as a B&b and not a hotel.

The property was located right in the middle of Sarajevo. Everything was 3-5 mins walking distance. The staff were so so so amazing that if it was not for them I don’t think I would have enjoyed my stay. They truly were warm and welcoming and gave me great tips as a first time traveler to Sarajevo.

The bathrooms were just a little small.

The location of the hotel is excellent and very close to many attraction sites, although we found the place with little bit difficulty because no obviouse bold signs present at the hotel or surroundings. The receptionist (Ajela and Malika) were friendly, smiling and offer good guide information about the city

The room was in the second floor and there was no lift in the hotel (which make it inconvenient for old people or those who have bone and joint problems).The breakfast is keeping the same every morning.The check out was early at 11 am and didn't agree to offer longer time. (Which make it not suitable for those whom their flight at night).

Breakfast good, location is super, but parking is hard.We got a free parking place.The old town is very close to room. Bazar is fantastic. A lot of famous places are very near.

Too much people.Hot wether.

It is a small family-cozy hotel near tourist attractions, and also very functional for my needs during my business trip.I received full support from the airport transfer, including the planning of my online conference. It was difficult to find it along the main street due to the lack of a signboard, as it is located in the historic city center of Sarajevo.

The comfort, cleanliness, and functionality of the hotel, as well as the kindness of the owners who manage it directly.

Location is incredible. View from room 201 was great. Responsive staff.

Does not have a 24 hr front desk… but staff answer messages swiftly.

Perfect place for stay! Location is the best, Mei and staff are so polite and there 24 hours in case if you need anything. Secure parking is 3 minutes by walking, as well As all museums, restaurant, bars! They have garden just on the main walking street where we took coffee after breakfast (we choose more expensiwe room with breakfast!). It is the best place for stay in Sarajevo, direct on Bascarsia old square.

Great staff in a lovely location . Clean and comfortable rooms. Mei collected us from the airport and was just fabulous . She was so knowledgable and helpful .

Nothing .

Although the street is busy, hotel itself is relatively quiet. Kindness of the staff exceeded all expectations! I was given free access to the private garage where I parked my motorbike. Location is great, merely 50 meters from Bas Carsija!

In the busy street you cannot offload your car, lack of convenient parking although the hotel has an agreement with nearby parking for a cheaper charge. The same problem exsists with all other hotels in the area

Perfect location for tourists, and very, very, very kind helpful staff.

It looks like the last time it was renovated was maybe 30 years ago. My room was shaking every time a train passed by, so that didn't exactly help with the sleep. The shower cabin is very small. I myself wouldn't categorize this under hotels. It's more like you're renting a room in a house.

Very good location! Near to cafes, restaurants and places of interest!!!Polite staff! Clean and cosy!

location is very good

It was too bad that there was no reception. We vacated the room in the morning. But we couldn't find a place to put the suitcase. We left the key on the room, our luggage and left the room together. Since there was no luggage room, we did not want to leave our luggage in the middle of the room. If it was stolen, we wouldn't be able to answer the question of why you left it down there. Additional money was requested from us. The message has been written. But we left the room on time. There was no luggage room and no attendant. We did not pay the money. But we were bored and sad.

Excellently located, 2 mins walk from main old town pedestrian artery; spacious room, clean; very conveniently near tram stop. Very friendly and warm staff.

The check-in arrangements are unconventional but as long as you are in communication with the hotel this is easily enough resolved.

Perfect location. Clean, comfortable and quiet but the best is the front desk where you will find the most knowledgeable and helpful ladies.

Perfect location, you can't ask for more. The room is really comfortable, with a nice bed. Breakfast has a limited selection, but good enough for sure, they have it all ready for you, which is very nice from them.

To be picky, the bathroom was a bit small, especially the shower. Breakfast could add a bit of a more sweet selection.

The staff at the hotel were super friendly, helpful and responsive. Reception wasn't physically staffed all day, but in truth I found the service far more pro-active than I've experienced at hotels with 24/7 staffing.Breakfast was uncomplicated with an excellent range of options. We couldn't ask for a better location, and the room size was perfect for the length of our stay. Everything was superbly clean, and the room refreshed daily. We would definitely consider staying here again when we return to Sarajevo.

While the bed was organised as a double, it was actually two singles pushed together. We've stayed in similar beds in other hotels, and I'm not sure what was done different (maybe something to do with the height or using two smaller sheets?) but the beds seemed to move apart during the night leaving an awkward gap. They were comfy mattresses though!A few extra tea-bags in the room would be great too. There are great coffee places nearby, but it's nice to have the option to stay in the room.

Location was almost perfect. Just near the old town. Staff was helpful. Room was clean. Good price/performance ratio.

Reception hours could be a problem. Reception is open until 15:00. You have to inform your arrival time 1 hour before. If you're going to arrive at Sarajevo by car, or you can't estimate attival time exactly, it can be a trouble.

Very nice hotel in the heart of Sarajevo. Room was clean and nice with the window view on Baščaršija.