Mercure Sao Caetano do Sul

The location is amazing. Very convenient.

The room was smelly, like mold. The safe didn't work.

I needed to stay in Sao Caetano so the location was excellent for me. The amenities fantastic and for the price, the hotel was exactly what me and my family needed.

Some little nucks and cranies needed maintenance but didn't intervene with my experience at the hotel.

Central location and close to several important companies in Sao Caetano

Old fashioned, seen better moments. Rooms need renovation and deep cleaning.

Two thumbs up to staff. Every single person (front desk, housekeepers, bartender, restaurant staff), were super friendly & helpful.

Bathrooms need to be taken care of. Better cleaning needed @ shower or rekaulking. Restaurant attendants need to be more attentive.

Localization and good shower.

Bedroom very small. Food is not good.

Very dirty and outdated roomBlack mold everywhere, walls were disgusting! Staff extremely rudeWould never expect this from such a well stabilized brand Very disappointed

Very dirty and outdated roomBlack mold everywhere, walls were disgusting! Staff extremely rudeWould never expect this from such a well stabilized brand Disappointed

Very poor

Olá, noise, dirty. Horrível. Nor standard Accor group

The location was not as we thought and was quite a long way from everything. The breakfast was good. All staff were friendly and helpful and always had a smile. The lady receptionist who checked us in was extremely helpful throughout our stay. Also as my partner is Brazilian and I am English with very little use of the Portuguese language it was great that this lady spoke excellent English.

The first room we booked was a studio and on the website the pictures are very deceiving as the room looked much bigger, but when we got in there we were immediately overwhelmed with how small it was. As soon as we arrived we asked to upgrade to a suit as we could not have stayed in the studio for 1 night let alone 7 nights. There was not even room to put a suitcase down. We were really unhappy and dissatisfied that the pool was closed whilst we were there, the only reason we booked this particular hotel was because of the pool and us wanting to use it everyday. We feel we should have been told in an email or the website should have advised of the closure. We feel we should have been offered a discount or at least got our upgrade of our room as complimentary due to the inconvenience of no pool.

Food is awful. Breakfast terrible. No good restaurants around so have no choice.

One day came to room and there was a guy fixing AC. Don’t think everything was working in the room and they figured it out before we reported it Was strange. One time came back to room and door was wide open

location is good , breakfast nice , next to hotel is supermarket , pharmacy , mall ten minutes away and many other near by restaurants

internet is weak studio small but enough for one person

good location

- room smelled like urine, had mold in several places and the floor was so dirty that our feet’s were black at the bottom.- changed rooms and the guy at the front desk gave me a key to the wrong room. I opened the door and a man was inside the room. then I got the right key…- I ordered a coffee at the restaurant and it took 45 minutes to receive it. A SIMPLE COFFEE. - needs renovation immediately - a couple girls at the front desk need training to be more welcome. I felt pretty bad trying to solve a few problems with them. I speak Portuguese, so it would be easier to talk to them, until we got to the point that I was tired of speaking to them and receiving bad looks that I had my English-only speaker husband to talk to them to see if they could treat him better or try to actually solve the issues.

Staff, room size, food

Cleaning. Shower needs to attention due to the mold

Everyone was professional, courteous and friendly. Amazing cocktails at the bar.

When we arrived my husband who has a bad back was struggling to bring our luggage up the steps to the lounge. A young man who was just sitting outside the front lobby door just stood there and did not help at all. This really bothered me. What happened to great customer service!

Everything was great including room service, bar service. However cleaning needs to be improved. Hotel needs renovation desperately.

Cleaning, maintenance, price

Well located for us, with parking available for reasonable price.

Bedsheets weren’t overly clean and barely covered the mattress. No soap or shower gel in the room as both bottles were empty. Rooms looked very tired.

Clean room, comfortable bed. Breakfast was pretty good, lots of variety. Most of the staff was nice and helpful. Location was great.

I stayed in 2 rooms, all in one of the topmost floors (16th), and both of them were very noisy. You could hear the neighbours upstairs flushing the toilet, and even morning you could hear them working out in some kind of treadmill at 7AM.

I stayed at the bigger room hotel for 2 adults. AC was working very good, comfy bed and mini-freezer with an good room for food.

Shower was doing ah huge noise something like a hammer hitting the wall. It was super weird. Small TV’s combining with few channels available and last but not least, the walls are not soundproof. During the night you can hear absolutely everything, mainly if you stay in a room door to door with the elevator as I did.

Great breakfast. Comfortable room. Nice gym.

Pool not heated.

Staff and cleanliness

Terrible Wifi, was not able to work from there. They contracted a plan with only 10mb, the final internet speed was not more then 5mb. Impossible to work. I had to move to another Hotel.

Good

I asked help with the receptionist for UBER booking but she refused to book the UBER. This I don't like. In rest of the country's hotel receptionist are helping us with full co-operation.