Grand Mercure Sao Paulo Vila Olimpia

Great localization, very confortable room and an excellent breakfast.

Comfortable, room was simple, but had everything I needed. Service is good, and the bar had good food. Good breakfast as well. Very well located, near the airport.

Air conditioning was a bit off in my room. I had to turn it off so the room wasn’t too cold (15C). And the towels were very stiff, maybe they should considering renewing them more often.

Service of the employees. Good location.

Wi Fi almost doesn’t work. Most of the time I had to use roaming on my phone

Fantastic breakfastGood équipementGood locationNice bed!

Security monitoring could be improved It seems all persons could easily enter into the hotel

The property is very clean, organised, elegant and the staff were very helpful, always ready to help you with whatever you needed. The food is amazing as well, especially the breakfast!

Very well located and the staff always helpful and welcoming.The breakfast is excellent and the staff from the restaurant wants always to make sure you try the best from their cousine and proactively offer different options.They have bikes for sharing and a very good gym. In a very cold night we had to call to ask for an extra blanket and they promptly send to us (because they don’t keep one in the room) and an electric warmer.

Definetly a hotel like this could have better towels (small and thin towels were a negative surprise) and pillows (also very thin and uncomfortable) specially in an executive room.Just two towels in a room with two people and no extra blankets.VERY noisy all night, you can hear everything from other rooms and hallway. Also early in the morning the staff moving around (the location in front of the housekeeping room).

Great lobby, spa, bedroom

Nothing really

Good location for a business trip, good breakfast

I was given a room that was very noisy (1st floor, right in front of an opening to the ground floor). I asked to change room and they charged me to do so since they didn’t have another room in the same category available. Given the situation, I believe a free upgrade would have been appropriate. The front desk staff didn’t handle the situation well and was not at all solution oriented.

The hotel is beautiful and the common areas are very comfortable.

I often stay at this hotel and am normally very happy with the rooms. However, this time the room was below standard. It urgently needs an upgrade.

Excellent Breakfast - Neide prepared an delicious american pancake. Reception Staff: Sarah and Fernanda were very sympathetic and helpful.

Location!

Noisy room, loud airconditioning, constant clogged toilet, worn out room. Poor price/quality.

It was a perfect location and the building was really well maintained. The staff was above and beyond so kind and helped us out so much. Loved having that support.

The walls were a bit thin, we could hear our neighbors. We also didn’t have a functioning AC/heater unit, it was malfunctioning during the stay.

The hotel is very well located. Is clean and pleasant. Breakfast is very OK. Gym also OK

Check in and check out TOO LONG> Many burocracia issuesThe shower is old. BathroomRoom is old and need refurbish but is clean though

Superb

While the service was truly exceptional there was one structural downside: the glass facade has narrow window frames and the adjacent walls between the rooms are in sufficiently sound proof. I was awakened at 5am by my neighbor having a loud telephone conversation and fled the room for an unusually early excellent breakfast

Location

Lack o staff on front deskElevators broken

the location is perfect and the hotel restaurant is very nice. Restaurant staff team is amazing!

to check in before noon the hotel want to charge you extra money even if they have your room already cleaned and all set

Location. Staff. Cafe. Room Cleaned. Facilities. Gym. All was amazing. BUT room need renovation. Need more modernity like the lobby and other parts of the hotel

The room is very good, the bed is comfortable and the breakfast is great

I advise to not take a room at the top level for people who can't bear the sound of the engines in the roof.The staff changed my room when I requested it

Excellent locationFriendly serviceComfortable room

Price high due to Coldplay concert

Staff was nice and helpful.Good location.

Housekeeping did not changed the towel for two days, and on my last day they left me with just hand towels.AC was not working properly.