Capella Otel

Excellent breakfast, clean, comfy beds, nice products in the bathroom. Nice room. AC worked well.

Room smelled like smoke. Three people but only two bath towels. Second room for two people had one bath towel. Too few hangers in closet. Fitness Center is dark.

Close to the city center.Good breakfast. Nice staff.

The sauna and the spa were not working. the cleaness is not the best. There were ants in my room.

beautiful and clean, staff very polite and accommodating. Made our stay very comfortable and helped our family with everything we needed.

Breakfast is wide range.

The person at the reception was unable to speak in English. We had to get another officer who was able to converse with us in English. It took them some time to get that person.Carpark facilities was also very full when we reached the hotel. It took the hotel some time to give assistance to us to park our car. Road around the hotel are very narrow and there are no distinct segregation of the car driving direction. Cars are parked haphazardly at the side of the road such that the clearance driveway is for 1 car and slightly more. Hence, when there is another car driving at the opposite direction, it becomes a frustrating experience to negotiate the access when there is only clearance driveway enough for 1 car. Do not drive your own to this hotel if possible.

The hotel building was very nice and clean also the location was great.

Nobody from the staff spoke basic English, but they also did not greet us upon arrival, did not even try to help and also wanted to charge us more than expected. This is very unacceptable for a 4 star hotel.

Maybe location.

We were offered twice a double bed although I have asked for two single beds. We needed to change a room 3 times. Even non-smoking rooms were stinky. They gave us only 1 door key telling that we can inform the reception and they will accompany us to the room, if guests are not together. My guest was sleeping and I had to enter the room 3 AM in the morning. The receptionist couldn`t open the door and I had to wake up my guest. Instead saying sorry they said they were just trying to help. The breakfast was poor. The stuff was incompetent and not friendly. I had to park my car to an abandoned building and the main gate was open through out the whole night. The guest profile was poor. The hotel was not clean in general. The floors were muddy. Overall, we had a very bad experience and the money was not value for the quality. Next time I`ll stay at Tasigo.

A pleasant stay. The hotel is nice, elegant and well positioned. The rooms have a balcony, this was the reason why we chose it. Exemplary cleanliness. The cleaning staff do their job in a proper way. We parked the car in the hotel garage which was perfect. Good breakfast.It is very disappointing that the reception staff at a four-star hotel do not speak English, at least a few words specific to the hotel industry.

The only complain was the mattress, overly firm for us.

Clean, well located and excellent value for money

Nothing of concern

the professionalism and kindness of all the staff, especially at the reception

I can't complain, everything was perfect.....for now the best hotel and the best professionals in Eskisehir

Breakfast

The hotel double charged for the stay.

Overall

Unstable and limited (max 2 devices) access to internet.The balcony door could sit better against the seal.

Ok

Some people from the staf not using deodorant.

Amazing

All something

Very good

Good

Very good

Superb

Very good

Very good

Very good