Smart by Dedeman Eskişehir

Location

We stayed at Smart by Dedeman Eskişehir, and overall, the hotel itself is good — clean rooms, decent breakfast, and a nice location. However, one extremely unpleasant interaction completely ruined the experience for us.On the day my father went to extend our stay (for the third time, as we genuinely liked the hotel), he spoke to a receptionist named Sahra. He told her that he wanted to extend the stay and would pay right away, but first, he needed to use the bathroom. My father is a respectful man and always pays immediately; he simply needed to go to the restroom before handling the payment.Instead of responding with basic courtesy, Sahra insisted in a rude and impatient tone that he had to pay first, even as he was already walking toward the restroom. When my father reassured her that he would of course pay, she mocked his facial expression and mimicked him in a disrespectful, childish manner — something completely unacceptable from a hotel employee.My father paid as soon as he returned, but the lack of respect and empathy from Sahra left a terrible impression. It’s shocking to see such behavior from the front desk of an otherwise good hotel. I sincerely hope the hotel management addresses this incident seriously and ensures staff are trained in professionalism and basic respect toward guests — especially returning ones.

Staff, location and cleanness! Thank you

Spacious bedroom, seems like a new building, comfortable big bed, well maintained, clean, enough wardrobe and general space.

Very small stuff like a shower caddy might have been good. No place to keep stuff. Also the shower glass could have been longer. Too big a washbasin where water doesn't drain easily from all corners.

The hotel was modern and well appointed with lovely staff at Reception and in the restaurant. The 'smart' system for the hotel room was clever and (pretty) functional. The shower was lovely.

The room was overheated and it was difficult to turn the heating down.

Comfortable, clean and nice place at all.

You can’t set the temperature in the room and it was very hot. So the receptionist stopped the hot air for our room and then it become normal temperature.

Good location, nice clean, cosy hotel

Close to the main attractions of the city and the property front desk attendant was very helpful and friendly.

Internet too slow and you have to pay for the parking. Shower drain blocked and nope was broken and was attended the next day. Rooms are small and congested and you don’t have enough space for the baggage

Comfortable, nice room. Good location. Abundant breakfast.

Breakfast was not so refined and could be more tasty.

New, clean, comfortable, nice view.

Even though I’m a solo traveller and put that in the booking, there was an extra bed (for the third person) and made the room small.

Very professional and friendly staff, they were all very attentive. The rooms were extremely clean and we loved the fact that the towels were all wrapped. Thanks for this amazing experience

All good great location

Staff an and location

Doesn’t have a car parking

Location

Staff not friendly- difficult to smile

Better water pressure.

Quite good location especially center in the city

The cleane and the area was perfect

Location

Exceptional

Exceptional

Very good