Petra Mare

Beach, pool, entertainment, food and front desk (particularly Maria) were all excellent

Gym required booking which is a hassle and it is both too small and not well equipped or maintained. There is so much free space they can do better

Children's pool was heated to around 27⁰C. Pool and beach are right next to eachother, making it easy to go back and forth. Lovely sandy playground at the beach.Great food, both in selection and quality, for breakfast, lunch and dinner.Good cocktails included in the all inclusive.Very friendly and helpful staff all around, especially Lujza and Aida of the animation staff, the kids loved them.Always free sunbeds at the pool and the beach.The room is spacious and allows separating the kids and parents area with a sliding door.

It was quite windy in early October, so the kids were cold quickly after getting out of the water. But can't blame the hotel for that :)Some of the toys at the kids playroom and the beach playground would need to be replaced.

Very clean, the stuff was nice and provides a great service. The group from Italy that operate the shows and kids club were amazing!!!We enjoyed everything

The food near the pool was a bit disappointing Blair we kept going to the main restaurant

The hotel was absolutely fantastic. Everything I could want during an all inclusive trip was available. The staff was professional and very helpful. They were on top of any request we had. We traveled during our anniversary and they went above and beyond (Thank you Maria!!). The food was a highlight for us, it was good and there was a lot of choice. They also include 3 a la carte restaurant visits for free (only pay for your drinks).

The pool was a bit cold. I don't mind this, but my wife and kids don't enjoy cold swims. That's really the only gripe I came across during our stay.

Location was amazing, the view, the food, the staff made us feel like family

Good location in the real Greek town (not tourist trap) with semi-private beach.Food is great (minimal amount of repetitions, good amount of meat and vegetables, fish and seafood present).Friendly, helpful and not annoying personeel.Note: book taxi from the airport, because public bus travel time is almost 3 hours and const 1/2 of taxi price.

In the case of strong cold winds from the valley, heated pool feels cold.

The staff were really polite and friendly - there was a relaxed atmosphere about the hotel. You could see that it was really well maintained and very clean as the staff were readily available throughout the day.

We knew that there would be families at the hotel but we were really surprised to see so many children present, even though we visited during school term time. This meant that it was really busy at mealtimes which was unfortunate but there were still plenty of tables available, although staff found it challenging at times to keep up with the demand to provide food to choose from. We were also offered vouchers to eat at alternative restaurants on site but we found them to be slightly disappointing as the main restaurant provides enough variety to choose from.

The room was very spacious and it's great that you can separate the kids area from the main bed.The food was excellent all around. Lots of choices in the buffet restaurant and great for kids too. Never had any food-related issues so food safety seemed high as well.It was a perfect hotel for small kids. My 3½ year old son loved it. Everything is close together which is very convenient. The water slides in the kids pool are amazing. The beach is rocky in some parts and sandy in others. There is a great sand playground right at the beach. The entrance to the sea is quite flat, which makes it easy for the kids to enter. There are lots of activities to join. My son especially loved the mini disco, the bouncy castle and the face painting.We never had a problem finding a sunbed at the pool or the beach.I can fully recommend this place to familys with kids under 7 and will most likely come back next year.

I chose this hotel mainly because of the heated kids pool, but it was quite cold on most days, significantly colder than the sea and even the unheated adults pool.On checkin they gave me a lower room category than what I booked and payed for (Junior Suite instead of Suite). They gave me the correct room the next day, which meant I had to move my stuff again.I wish there wasn't a TV on in the kids playroom for half the day, but this seems standard these days unfortunately.

There are a lot of facilities for children, including toddlers: inside playground, outside playground, waterslides, beach playground and a really nice beach.The room was huge and had many shelf and drawers so you can have your belongings organized.The food was various and delicious, a lot of vegetarian options too.Everything was sparkling clean, even the inside playground was decently clean.You can rent bikes or go for walks in the town, which is not an usual thing for all inclusive hotels.The gym was well equipped and not crowded.Everyone was extremely nice from the restaurant stuff who never complained about my one year old making a mess at every meal to the front desk ladies who can help you with anything you need.

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Wonderful, helpful, polite staff and the efficiency with which everything ran. The resort is run like a really well-oiled machine- meant in the best possible way. Everything is thought of, every request is accommodated.Beautiful surroundings, great facilities. Everything super clean, comfortable rooms and a great view from the balcony in sea view rooms.A great selection of food in the main restaurant for all meals (though for some reason, disappointingly, they don't serve dishes with halloumi at all, even though it's a classic and delicious Greek cheese).The child-friendliness of the resort: the kids in our group (aged 7, 8 and 11) had the best time and there was always something to entertain them.The activities organised by the wonderful,. friendly reps: aqua gym, aqua dance, darts, table tennis, kids' theatre performances.

The heat was too. much for our group in August, especially for the kids. This is not the hotel's fault obviously but we all thought we'd have enjoyed the beautiful surroundings even more in September or October. There didn't seem to be much diversity in terms of guests: it was mostly Czechs and Germans. This is a small comment as ultimately it didn't detract from the overall experience: there was a relatively limited choice and quality of all-inclusive alcohol and beer was served in warm small plastic cups (understandably, for safety reasons) in the pool bar which meant the beer quickly turned warm in the heat.

The hotel is great. Very good food, great facilities and staff. We enjoyed everything.

Even though we stayed in the hottest season (August), the pool was very cold, and it was very windy and unpleasant to be at the pool and at the sea.Nothing to do outside the hotel.

Easy place for families. Everything is easy and comfortable.

Rooms a bit too small. Restaurants missing grill area.

The highlights are the facilities for the kids, the food and the animation team.

I had problems checking in, when the Hotel told me my reservation was for 2 adults, when I had booked for my entire family (2 children). I had to pay the additional amount to be able to check in and then make a claim to Booking.com. nobody took responsibility for the issue and i finally got a refund from the hotel, but the experience was not good.

We loved the entertainment team, the food , excellent customer service and great location. The Spa was really good - Mary was worth it - best deep tissue massage. The kids club was a dream - because of them we got to really relax and chill out- my kids were crying when we left. We never got bored of the food and we had local shops next to the hotel.

Very family friendly hotel nicely decorated and not crowded despite the number of people. The FO staff were very helpful and kind, especially Oksana and Maria. The animation team is amazing. The guys are truly doing their best to entertain the guests. They are all very charismatic and fun. They really engage with the kids. Our daughter loved the mini discos in the evening and liked to chat with the guys whenever she got a chance. The room we had was a bit tired but comfortable with a spectacular view of the sea from the terrace. The room was sufficiently clean and the cleaning ladies came every day although they did not really clean it every day, but the floors were washed which is good. The food was tasty and varied. Each lunch and dinner various sorts of meat, fish and seafood available. We don’t drink alcohol so we can’t comment on that. We only drank water. We liked that they didn’t cook too much at once and refilled the buffet when needed. Hopefully it helps to tackle food waste which must be huge for such a property. The beach of the hotel is not bad for a few days but there are many nicer beaches around , so the car is recommended if you want to explore a bit. It’s nice that the hotel is a walking distance from Ierapetra. It was nice to go there for a stroll in the evening and you can do a bit of shopping if you are lucky and the shops are open (10-14:00 on the work days and Tuesday evening as well)

The bathroom smelled. They poured something into the sink and the shower which helped a bit. The cold starters were very repetitive and not particularly tasty. We arrived 19 July and towards 24th it was rather crowded and sometimes at dinner we could t get the things we wanted because they were finished. But this is a minor thing. Like I said before better this than tons of food tossed in the bin. We always had enough to eat and enjoyed the meals. Some guests from Poland had a little to much to drink and were a bit annoying. Also once night we were woken up at 1:30 by a very loud family who were walking down the corridor and almost shouting. Would be nice if the hotel introduced some kind of “quiet hour” rule after 23:00.

Spacious, clean and family friendly

Too many plastic bottles used. Maybe installing water fountains could be better for the environment :)

The hotel is very good. The food was tasty and variable every day. The hotel has its own beach with sun-beds and umbrellas as well as swimming pools. On the beach there are different water sports available for extra money. The team of the hotel is very friendly and considerate. We also would like to extra mention Maria from the reception, who was extremely helpful and also organized the surprise cake for my boyfriend’s birthday! Thank you very much.

The staff of the hotel was exceptionally friendly, kind and helpful. The entertainment staff were unbelievably engaged with everyone, especially with the kids, and created such an amazing atmosphere. We were also amazed by the quality of food and variety.

Everything was great during our stay. The location right next to the sea and beach is great. The room was clean and comfortable. Some of the room details were very thoughtful and convenient for a family with a child (like a kid's step stool next to the sink and the double shower that's convenient to take together with a child).Our 1 year old daughter really enjoyed the water slides and the mini discos. The staff was very helpful and professional, the food was good.

I didn't expect it would feel rather crowded at times (in the restaurant, at the beach/pool).Inconvenient room cleaning time, though the cleaning itself was good.

The pool with the wather slides are exciting for kids between 3 and 8…. Older kids might get a bit bored.

Our room was not properly cleaned. Bed sheets only got changed after I have removed them myself and left them on the floor - together with the dirty towels. Also, the beach towels are only exchanged every 3 days which is unhygienic and not common practice in other properties. The hotel has a capacity for 800 people and beginning of July this number was not maxed out. Still, it was so insanely crowded in the restaurant and also the pool area where it was hard to keep your kids in sight. Also worth to point out that there is no lifeguard neither at the pool area nor at the beach. Especially when it gets that crowded, this could be a potential risk. It’s pretty difficult to get in and out of the sea.