Mercure hotel & spa Aix-les-Bains Domaine de Marlioz

Great park, small outdoor area with swimming pool and sunchairs, close to highway, nice restaurant, open air concert and cinema

A bit too far from the city center and lake for a walk there

Spacious rooms, light and airy public areas, nice grounds to walk our dog.

Not walkable into town.

Room is clean

The swimming pools, hammam & jacuzzi are dirty

Spa area; breakfast; park around the hotel

Good sized rooms, cheerful staff and there are good grounds for walking dogs

Surroundings very pretty

Afternoon front of house staff - surprisingly bad. Almost rude. Morning staff good and professional.

Location, green and nice park, Spa available, swimming pool.

The rooms were very spacious with an excellent view.

The first room that we got had some leakage issue, which was immediately looked after. There were no hand creams/body lotions. The cleanliness was ok.

Free parkingNice bar area Room as expected

Food was poor on the terrace

Breakfast was a bit expensive for what is was . The property and location were lovely

The staff service was very slow also reception could have more knowledge of the area and taxi services Also we tried to book massage in the spa but whilst speaking to staff member she walked away

Very complete hotel with great modern atmosphere at a quiet location in a gorgeous environment!

airconditioning was not working individually

good place with nice spa and cool swimming pool outside and inside

The staff of the spa and restaurant and the cleaness . Also Nice breakfast.

Too close to the road, also the spa should get a renovation. My room was noisy although I have asked to upgrade it there was no possibility although the hotel was half empty. Reception staff not very helpful. The distinction between normal and prestige room is not clear when you book.

Very comfortable and nothing too much trouble for staff. We loved the pool facilities. All nicely decorated in room and public areas. Would definitely recommend.

Restaurant was only open on one evening when we visited but there was a very good bar food selection. A sink in the toilet would be more hygienic as this is separate from the bathroom.

new modern interior. excellent bedroom. good restaurant and food

access to the property was a building site which was not good

Nice, big, comfortable room with a cool double shower. Thought it was a mirror at first! Restaurant had a nice buzz about it, both at dinner and breakfast.

Pools could be a little bit warmer - both inside and outside. A few more waiting staff at dinner would have sped things up, but nothing major.

I had to cancell my stay after arrival due to the fact that children below 16 y are forbidden from th swimming pool, which was not mentioned at reservation.I had to look for alternative in semi urgency.Very deceiving

nice swimming pool and spa. good food into restaurant.

Unfortunately, the swimming pool is restricted for 16 and below. All babies and youngsters are advised to go to Ibis next door instead to swim. Lots of inconvenience caused. There were loads of waiting time since we step in. We waited 45minutes to have a room done up. staff is not helpful into arranging an extra bed which I have requested before arrival. The swimming pool, spa, the small gym, massage space are all into the same entrance. I cannot see where the 4-star standard is. Indoor pool seems too over crowded most of the time. Exterior pool is miniature when there are groups of folks lodging in. Shower area has big leakage when two shower heads are on at the same time. Rod is installed but no shower curtain. Little hanger hooks are stick to the glass panel in the shower for heavy towels. Might lead to potential danger. Big design flaws noted.

The room.

- Hotel very noisy. The high noise of the close very passing road (even though the road is around 500 meters from the rooms) is very disturbing. Consequently the balcony is useless because too noisy. Fortunately the room by itself is very soundproof when the windows are closed.- Bad serviceNot enough staff.Difficult to get à drink from the barHowevrr réception staff is ok.

Immaculate, spacious and lovely decorated room.Wonderful stuff, especially Vincent, who was very welcoming and helpful.

Lacking towel hangers in the bathroom, and a trash can.