Hotel Laxmi Empire

It was a nice big room with a good shower and amenities like shower gel, toothbrush, slippers, etc. The pool is also well maintained, front desk receptionists were also very polite and professional. The outside pool was well maintained. The man handling bags was also kind and professional.

Upon arrival we were told that our only option to pay was with cash, not card as they no longer had an international card reader due to having only 2 international guests in the past. I don’t have the cash to pay for the room so was very frustrated. I was also unpleasantly surprised to find that there is a hotel tax on top of the price I paid was going to pay on booking.com. We were given a driver to get to an ATM, but unfortunately most ATMs in Margao are useless as they have no cash so it took us 4 ATMs and 45 minutes to get the cash to pay for the room. The pool was good but unfortunately the pool toilets and sink were horrific as they were covered in cockroaches. The restaurant was good for the most part but over-staffed as too many people weren’t doing much. Service was adequate but staff didn’t have basic maths skills to split bills even when I repeatedly explained it to them. Besides that annoying part as well as them mixing me and my friend’s orders in the split bill there was also a problem with my friends meal. My friend was served undercooked chicken in his curry and as a consequence fell ill the next few days from food poisoning. Despite being made ill by the two bites of the curry he had, staff persisted and tried very hard to charge him a full fair for the chicken. Being served raw chicken is totally unacceptable and so staff said they would inform the manager due to us refusing to pay for it. Nobody moved or made a call so I went to reception to find the manager, only to find him in a meeting. Eventually my friend wasn’t charged for the curry but was everything else after a lot of time and effort. This was especially frustrating as we had waited until 7 to have food, adding time pressure to catch our flight as staff refused to serve dinner any earlier. The gym was also very poor as it has barely any equipment and doesn’t make sense to me to have if the equipment stock is so limited.

For the price this hotel is excellent. The room was clean and the restaurant food and service were also excellent. The restaurant staff provided us with poached eggs in the morning even though this was not usual for them as they usually cater for Indian guests.. The manager was very friendly and helpful. The room had a fridge, wifi, bath, large bed, nice white sheets and comfortable bed. Free bottled water also provided.

We had a few issues before we gor there as they wanted us to oay up front but we booked direct with booking.com so our card was our guarantee. When we got there the roomwe booked did not have a bath despite the fact it specifically said bath on the room details. The manager was very helpful though and gave us a free upgrade to a suite which did have a bath. Oce tis was resolved we had problems paying as they do not accept international cards despie the fact I Have a wise card with Rupees on it. Luckily I was able to pay ising the UPI facility on wise otherwose we would have used up all our cash.Finally, I wento use the pool area but this is not well maintained and was noisy from welding work taking place.

Location.

Overpriced room.....understaffed....very poor response from staff.

Good place to stay comfort and staff, receptionist was very nice and polite.

Wifi was not working

This is the second time I've stayed here at Hotel Laxmi Empire and my experience was highly satisfying like the first time.For the price, the room which I reserved was really large and had all the amenities one could expect. The bed was huge and was super comfortable. The room was really neat and clean and stocked with all the required items such as toiletries, towels, tea, coffee and drinking water. The room also has an intercom which can be used to order room service or contact the front desk which is a really nice feature to have. Outside, there's plenty of parking available which was really helpful for me since I drove here with my personal vehicle. The locality is peaceful and secluded which really stood out for me.I definitely recommend Hotel Laxmi Empire and I'm sure that I will be back here when I return to Madgaon.

Nothing at all.

Bed and room were good, shower was powerful, and reasonable choice of food in Restaurant.

Staff said it was not possible to get a taxi! As a business hotel (or any other), how can Reception not summon a taxi, or are they incompetent? Location not as expected.

The restaurant was excellent. Great food and great staff. I would definitely recommend eating here if in the area, but would not recommend staying in the hotel.

Hotel room smelt VERY strongly of cleaning chemicals. Despite this, the room cleanliness was ok but not great. Staff messaged me several times before arrival asking me to pay or they would give my room away (even though the booking.com app said pay on arrival and international payment was difficult for me) but when I did pay them they never sent me confirmation of receipt despite me messaging many times over several weeks. First room they gave us AC didn't work. We had paid for AC and it was very hot for us, so we asked to move. Second room the lock on hotel room didn't work. Pool area was not at all similar to photos on app, sun loungers face onto rubble waste land.

Very noisy staff wants to know your business and wants to know how much we spend

Out of town very far

It was just in front of Madgaon railway station, The Food was good, value for money, comfortable stay, peaceful place. overall very good experience.

Only the check-in timing is a bit late that too after 1 PM. But if you request at the reception for early check-in. they will consider if the rooms are available.

Passable

No consideration for old age and specially abledNo choice of food . New to settle with what they have

I arrived very early and was allowed to check in without an extra fee! Hotel staff arranged tours for North and South. They also booked a train ticket to Hampi for me. Great location across from the train station. Very clean quiet road through a field to walk from the station. Excellent stay!

Great rooms on the 2nd floor. Note however that rooms on 3rd & 4th floor were decent but not as good as on the 2nd floor. The hotel manager was extremely friendly & helpful.

Breakfast spread could have been better. The restaurant on the 1st floor was a mixed bag.

The location of the hotel is adjacent to madgaon railway station. Good for travellers who need to take the train.

Rooms do not have any windows or balconies. Feels very claustrophobic. Room size could have been bigger.

Absolutely nothing.

We paid upwards of 4.5K for our deluxe room.The room wasn't clean.The bathroom is too small for you to move around.The bathroom curtains were stained and unclean.The bathroom mirror was stained.Hell even the intercom receiver was oily and stinky.There was no soap in the dispenser.The tea cups were stained.The bedsheets and pillows were stained.The towels were old and stained.The windows were stained.The view outside was pathetic. Please see the pictures attached.The breakfast buffet had very limited options.The staff was extremely rude- when we asked for an extra tea cup since we were 3 people, he said we only give 2 cups.When the staff came to fix the extra bed he lingered in the room for 10-15 mins watching the TV which made us feel really uncomfortable.Room service was worst. We ordered water bottle which took 40 mins and multiple reminders. How did this property get a 4 star rating is baffling. Their 4 star rating should be reviewed.DON'T BOOK THIS PROPERTY. You'll find much better options for much cheaper price.

Good Food, well behaved staff , clean and big room.

It's far from most of the tourist places, so for leisure tourist It's a good option but if u want to explore most of the important tourist destination then u have to be prepare to spare little more time in travel.

it’s located on the outskirts amid natural greeneryresembling farmhouse also has excellent ambience the in house staff Mr Santanu khan was allways helpful in serving to my daily needs promptly overall we’ll managed by Mr Shetty GM and his team

nil

for the rate the hotel is fine.

The location is close to the station ,but there are no shops or establishments on this side of Madgaon station. Traveling by Auto will be an issue as no auto stand near the hotel one will have to travel 500 mtr to the Station for Auto .Breakfast was average as no live counter is available

Location is superb. Staff are very friendly and cooperative .

Didn't feel that my room (304) was worth the price I had paid for, specially after my wonderful experience at another hotel the day previous to my check in at this hotel and that too, for half the price. This room did not have shampoo, nor did it provide any dental kit in the bathroom. The hair dryer was not provided. Mini bar wasn't provided , there were very little TV channels, no English news channels at all, which was pretty frustrating. I mean nothing to entertain you on TV if you decided to spend an evening in your room with room service. The curtain had stains on it and the view outside was not great. I just felt a little disappointed for the price I paid.

Food, hospitality, cleanliness

view outside the room was not as promised during booking

Large Rooms, Location of Hotel, Helpful staff and good food