Mercure Rayong Lomtalay Villas & Resort

Brand new hotel in a great condition, next to the beach. Our room was very nice and well furnished. The staff were amazing.

The listing shows photos of a beachfront pool, but the truth is the pool is in another hotel, which is fraudulently called a different wing (called the ocean wing and we stayed at the garden wing). It’s not a wing if you have to take a shuttle bus using a public road to get there. It’s an entirely new property. The breakfast is also in that other “wing” and the shuttle bus runs every 30 minutes, which was a huge letdown and made our stay at the hotel much worse and less enjoyable than it otherwise would be. The TV wasn’t a smart tv making it impossible to watch Netflix. The rooftop bar looks great and has an amazing view, but the food menu is tiny and consists mainly of dishes I would consider appetizers. Don’t expect to have a dinner there.

Like All, Spacious room layoutNice and clean poolStaffs are well trained and niceGreat breakfast selection

Water pressure is not consistent.Parking space was a bit tight.

Clean and new

Have 2 hotel location and made me confused to go which one

Perfect location on the quiet side of Rayong Have everything near- resturant, 7-11, beautiful beach Peaceful and quiet Breakfast is one of best Staff so nice and kind They take care of all small details

Just perfect ?

Beautiful beach! Great breakfast! Comfy bed! Friendly staffs☺️

Location is good

Room is not clean. Shower room is smell. The room is not soundproof. I can hear a noise from walk way early in the morning and I can hear people jumping above my room late night.

Clean and quiet and near the sea

Transportation to the city center is not offered by the hotel it is very difficult and expensive to have a taxi and no wide choice of lunch and dinner it is very limited and the price is high for 4 stars hotel

Hotel & room was neat and clean. Swimming facility is good.

Night-shift reception staff was bit impolite when answering maybe he was so tired, but his advice was a kind of insulting people. Others staffs such as domestic helpers, technician are so nicely trained and very helpfully good. Location is ok. Parking lot design is bit narrowly inconvenient need to walk far from reception about 200-400m depends on the parking point especially when get back late, have to walk so far. From beach-side restaurants at hotel front to reception is far but acceptable.

Great Location, nice rooms, good breakfast. Extremely helpful and kind staff.

Parking limited.

good service mind Warm welcome from front assistant to rooftop bar KOH17

The room was clean. All staff were friendly and helpful. It was a perfect pet-friendly hotel. We will definitely come back!

Location and views

Have good and bad, I think another hotel good better. I member of Accor but service to me is like I came to ask for a free stayFirst I check in , room dirty cuz have some hairline , table stain and service very slow , I booked room not have connecting room but I got room have connecting room 4 room and when I see in booking.com dont have mention that , I think I can tell hotel deceiving consumersI appreciate the staff(women) cus when I come to my room not yet finished but her help for me with upgrade roomAnd sorry tell that about service cuz slow and another staff very bad I told luggage down , we have 4 room but luggage down 1 room only have time 5-10 minutes for luggage down and not put in car, I paid to hotel service charge and tax but I service my self everytime, security staff I think him confused on working, I think service good is receptionist(women) and staff of bar swimming poorBreakfast, I booked including but have few option cuz price like same 4-5 star another hotel but have option same 3 starHowever have good is view and location only , another is so soWhen I review again Im not surprised why have bad reviews more and better good reviewsSo I think your can booked Novotel or Dusit thani better

Clean and new

I stayed in the garden wing and the building itself is quite far from the ocean wing and the beach. I and the group had to wait for the hotel van to access the hotel pool and beach. The garden wing and ocean wing are actually a different location, not in a walking distant. This should be stated in the booking information, to avoid misunderstanding like me and my group.

Location to beach, view and close to many other shops and eating places.

The only thing I could say is maybe the pool could fix some of the missing tiles.

Front desk staff are very nice and helpful. Room is very clean and comfy bed

A bit far from rayong city.

Hotel staff was very friendly and helpful.

Wash basin in the bedroom?! Its weird and unclassy. Food was so so.

The breakfast is fared and the location is good

All of the customers from the garden wing come to ocean wing. It’s so crowded with peoples

Beautiful hotel in very good location ! Hotel pool area and facilities very nice and beautiful! Breakfast very nice buffet ! I can highly recommend this hotel of Mercure

The front desk manager was very nice and helpful ! The stuff is friendly and helpful but they need time and training ! If the management doing a great job then this hotel will become a leading hotel in this region ! Wish you guys all the best ! I appreciate our stay there !

New fresh hotel. Lovely pool and trees all around. We booked a room on a high floor with sea views. The pool rooms look good as well. You can walk up the steps from your room direct to the pool. Breakfast was ok

The phone didnt work in my room. The lights are a bit weird. Try to turn off the light in the mirror is very hard.

Misleading location by using the same listing, not worth the money I paid

It is not accessible to beach but the hotel listing is the same as another building