Hotel Topaz

Clean and helpfull staff

Kitchen

the view was superb, the rooms were spacious and cozy. The breakfast was average

the breakfast buffet can add more items. was looking forward for a generous spread

Breakfast was very good .freedom . Relax.

Cut the mango tree. It’s covered view.

I really liked the hotel overall, the view was amazing, and the staff were kind and helpful. I truly enjoyed my stay.

The breakfast was poor and the cleanliness could be better.

Nice contemporary looking hotel. The restaurant and the choice o& food. The service provided by staff.

Cleanliness in bathrooms were poor. Mouldy and smelly. The headboard was badly stained from a water leak and had not been changed. Things like toilet rolls and towels appear to be rationed as either they are not always provided or when asked the minimal number is given.

Location is good ?

The swimming pool is under maintenance, it does not indicate on the app.

A little difficult to find but well worth the effort. Views are terrific, staff friendly and efficient. Food very good.

Supply of drinks during meal a little disjointed. As european customers we are used to drinking with our meal whereas Sri Lankan customers might not have that culture. Had to think to find something to write in this box.

Staff and locations

Parking, swimming pool location. View from room, WiFi, check out and check in time. Other facilities,etc...

Location

Heat within loby with no fans or air-conditioners.Mosquitoes within lobby.

From the Warm Welcome upon arrival, assistance of Staff with every facet of my stay, a Most Comfortable Room, Restaurant Staff and Fare - All was of the Highest Order...

To suggest a dislike would be an insult to the Hotel ~ the Highest Standards are clearly expected by tha Management and I found nothing less in every respect during my stay...

The hotel is in a superb position overlooking the town of Kandy.. In almost all directions, the view is of hills. Most rooms have good views of this amazing environment. The food and facilities are very good, with an excellent breakfast offering Asian and Western choices

Everything from start to finish. Lovely welcome and nice touch to walk guests to their room. Had a fabulous room on the 4th floor with amazing views. Nice touches with extra pillows and blanket. Plenty of choices for breakfast and again amazing views.

Nothing apart from the fact I wasn't staying longer.

Friendly staff and hilltop location. View from bedroom window

Excellent FoodNice, Clean and comfortableFriendly staff

Directional sign posts to the hotel should be more visible specially in the night time arrival

Hilltop location with beautiful views, clean room, friendly staff and a great options for breakfast.

Nothing major. Only I could think of that they could have charged us when we were there as booking.com mentioned to pay at the property. They charged before we arrived.

The bedrooms were clean and the bed was comfortable. The hotels top floor for breakfast has a great view on a clear day.

The hotel was slightly dated. Also the staff were very polite, but sometimes to the extreme. It felt like you were bombarded with questions at points.

Nice location , breath taking view

Though the meals served as buffets but wasnt tasty as expected. Also restaurant staff require proper training.

Firstly there’s a flight of stairs up to the reception, just take note if you are not able bodied, I’m not sure if there is another entrance you can use which would be easier. The staff at check in were very friendly and welcoming, bar staff bringing a cool drink full of smiles. Large reception area and plenty of comfortable seats, the bar and a set up for live music, and great views. All was spotlessly clean. Now onto the room - I stayed in room #211, it is a good size, lovely and spacious, not cluttered and with calming colours, good lighting options and tastefully decorated. It has everything you need… BUT the air con unit is badly positioned facing the bed, it has to be off to sleep as even on the lowest setting it blasts in your face, but not a deal breaker.

For a hotel of this price point sadly the bathroom lets it all down. Black mould and signs of damp in a few areas inside the shower cubicle, and black grouting so quite obviously not clean. I have stayed in places in Sri Lanka at half the price with a much better and cleaner washroom. Staff for room service cannot speak much English, and that’s ok, I don’t speak Sinhala but then mistakes are made when ordering despite pointing on the menu to the items you’d like… they were apologetic but it meant that from the first call I made before 8pm to place an order, it took until 9.30pm before I was finally eating what I wanted… maybe have numbers next to the items would avoid this happening - just a suggestion. The corridors are noisy at night and early morning, not the hotels fault just luck of the draw if you are near other guests who decide to stand and chat outside their rooms at 6.15am with no consideration for anybody else.

Very nice lobby, room, bed, shower and bathroom were great. Friendly staff. Good breakfastKandy isn't the best destination, if this hotel would have been in say sigiriya or mirissa it would be an absolute must to stay here.

Kandy ?

Breakfast was awesome and the staff was excellent

Distance from the city and less access to transportation