Barceló Tenerife

The view, location & staff

Unfortunately the hot tub on our balcony was not useable. We were told because of a water shortage on the island. So it was understandable but it would have been nice if we were notified in advance.

Evening activities, staff, number of pools

Staff, evening activities, pools

Bars, ecents and pools

Food and restourant

Generous rooms and you can take lovely strolls along the sea to the neighbouring villages. Close to the airport (10 minutes by taxi) but the planes flying to and from the airport didn't disturb us at all.

Only one of the restaurants and a few poolbar drinks are included in the all inclusive offer, with all inclusive I expect it all to be inclusive. Travelling with a gluten allergy but not all food was marked correctly. And water pressure and temperature was hard to adjust in the shower.

Employees were super nice even tho there was a riot for wages going on, always ready to help and extremely polite at all times. There was a heated pool outside. Free parking

There was no beach close to the hotel just a cliff made of stones. Location was not good, nothing around the hotel and no shuttles anywhere. We ended up renting a car which helped a lot. The food was average, children didn’t even want to eat the ice cream which is something I never saw in my life. Kids club was very small with not enough caretakers (and that’s the only thing there was during the day for kids at the hotel), although they were super nice to the kids, they were completely overwhelmed to the point I stayed in the club. At night there was a 30 min disco for kids outside. Bedroom was outdated, specially the bathroom- bathtub looked gross - and our room was close to the “river” and we couldn’t open the window or would get bugs all over us. Overall this felt like a very nice all inclusive 3 star hotel (although the 5 star price was there ).

It was the little things which made the difference that didn’t exist here. No one to take your luggage in the morning from your room when leaving. Single beds pushed together to make a double, with separate bedding. This was supposed to be a baby moon for my partner. Pretty poor

Felt very luxurious and room very spacious with a water jet bath. Plenty of pools, Of unable to find lounger by one pool there will be one at the next pool. Well maintained gardens.Staff wonderful. Plentiful food, themes most evenings, excellent AI drinks availability.

On the flight path and close to airport, so regular planes overhead. No real beach nearby.No free a la carte restaurant booking.Extra for lots of things, AI plus, Royal level, felt quite 2 tier..Grounds on lots of levels, fine if you have a mobility scooter, if you struggle with walking distances or step, you may struggle.

The only thing about hotel that was nice was staff member Ana, who is the restaurant buffet manager.

The hotel itself is not 5 stars it’s more 3/4 stars. The food is absolutely awful & the staff are rude and clueless.I have a major peanut allergy and the staff apart from Ana & Rafael did not care. A member of staff called Giovani was even rude about this. Don’t go to this hotel if your expecting 5 star food and service, the cost and experience does not add up to the price you pay.

The front office staff were very inflexible and unfriendly

The room had a horrible sewage smell and the curtains were torn. The cleaning was not thorough as the bedsheets were not changed and the table not properly cleaned.

The kindness and a helpfulness of the staff especialy the manager Tara.

We couldn’t enjoy the pools because of the wind and they are freezing cold.Two of them are heated but nearly the same temperature so you can’t even feel difference between them.The food is maximum 3 star here,instant mash potato and frozen breaded chicken .. poor selection and tasteless food.We Definitely had the worst food here compared to other 5 star hotels.The bathroom really needed a renovation.Overall this hotel not worth €450/nights very overpriced.

Nice all inclusive resorts with fun animation and nice pools. - Animation team was doing well.Rooms were nice also and we received some presents for our birthday.Would recommand to families and people who like food in hotel. Restaurants were good.

More oriented for families than couples.Also you need a car because points of interest are hard to reach otherwise

The resort and pools are kept really clean! It's a great option for a winter holiday. Loved that there were lots of pool choices and one of them is even heated. It's more of a 4* than a 5* hotel (if not booking the royal level) but for the price it's still an amazing value holiday.

Nothing. We have booked to come back the same time next year already. Just expect a 4* hotel but the price matches that.

Hotel is beautiful, so aesthetic and great views. Lovely volcanic touches with black sand/cactus decoration. Big rooms with very cosy comfortable beds. Our balcony did front a nearby construction site however on the plus side, it caught more sun than the pool areas.Definitely worth going All Inclusive here as location is quite remote. The drinks options are great even includes good strong cocktails and aperol spirtz. Good selection of buffet dinner, themed each night, and good breakfast with fresh fruit juices. Wine/prosecco poured from bottle at lunch/dinner.Entertainment team are enthusiastic and try hard. Good range of activities run from hotel eg kayaking, segway tours, bingo, cocktail making.Heated family pool so great for winter sun/kids.Check out is 12.

Layout of hotel is a maze, the pathways are confusing with some footpaths leading to dead ends. Location is quite remote, quiet and not much food options in locality - fine for us as we were All Incl and there to chill/not venture out of hotel, but something to be aware of when booking.No cot for baby in room despite emailing twice in advance to ensure we would have one on arrival - we had to ring reception 3 times and wait 4 hours for a cot to finally be brought to our room, after baby's nap time. Staff are pleasant enough but not super friendly/accommodating. Porter bashed our suitcase/ wheels into the wall in front of us and brushed it off like nothing happened, bit careless. Minor little touches like no coffee machine in room, no welcome drinks, luggage not taken at hotel door, no pool waiters at pool so have to go to bar yourself for drinks, removing All Inclusive band at check out so you have to pay for food/drinks on last day... are areas which let this hotel down and are things that you would expect from a true 5* hotel experience. Unfortunately this hotel didn't fully meet my expectations.

Superb room and pool area. Good entertainment in the evenings.

Food was ok, nothing special. And it seems that they didn't have enough staff in restaurants nor in the bars.

Loved all the entertainment team- they were great! Made the whole stay way more great with them. Jewellery making class- outstanding!

not much- honestly everything was stunning! the only down side is that there is not much around the hotel- but it was so good that we stay in for the majority of the stay

Nice layout of the hotel. Room very comfortable and spacious. Buffet good variation and great quality. A la Carte restaurants also superb. Staff really nice and accomodating. Drinks options excellent. Great location next to 2 local villages and only a 10 min drive from the airport. Nice to see management visible around the hotel. Overall we had a lovely stay.

A little short staffed, especially in the buffet restaurant - needs more than 1 staff member per section. Areas of the hotel looking a little dated and needing some TLC. For a 5 star hotel would expect a drinks selection in the room fridge with all inclusive. Sun loungers a little uncomfortable and pool freezing cold. For the price, A La Carte restaurants should be included in all inclusive package. All minor negatives compared to the positives.

Excellent. Facilities, activities and entertainment and variety of food for a buffet restaurant was really good. Rooms were spacious and really comfortable beds.

It’d be good if they used the hotel app to book their room cleaning, or to let you add a preferred time.

Amenities, cleanliness and friendly staff

Towel policyLuke warm water for tea at breakfastCold at night for outdoor entertainment

Everything! Excellent room, large bed and bathroom with jacuzzi bath and separate walk in shower. Huge bed. Private balcony which wasn't overlooked. Fridge and bath robe. Breakfast was amazing. So many options, delicious and fresh.Seven swimming pools. One heated, one adults only. Lots of sun loungers. The hotel and restaurants and pools didn't ever feel overly busy even though the hotel was full. The architecture and landscaping was beautiful too.