SANTA CHIARA SUITE HOTEL & SPA - Lecce

Location location location

Breakfast selections were weak, little to none fresh fruit.

The location,the view from the terrace, the breakfast, the comfortable bed

Could have included slippers

Location in the piazza was great. Very central to everywhere in old town Lecce. Loved my two story room and balcony.

They advertise the hotel with a spa pool. What is not mentioned is there is a $35 fee to use the spa..I stayed in many hotels on this trip and that was not the case in any of the other hotels.

Great location, terrace views, good size room, breakfast

I was very disappointed they promoted the spa upon arrivalI used the small pool in the spa. They charged me €40 to use the spa!! We paid €50/per person in a double room and €40 for the pool !! This is unacceptable.

Location, right beside chiesa Santa chiara and the main square. It is very close to the major attractions and quality restaurants.

One has to pay 25euro to access the pool and spa facility.The shower drainage in 103 doesn't drain promptly.

The location, right in the heart of the old town

Difficult to drive to due to the road works, made the drive to the hotel very difficult

Good location.

No complementary bottle of water, at least on arrival, or tea & coffee making facilities. Spa facilities were not available during my visit but they are at an additional cost when they do work.

Perfect location, elegant hotel atmosphere and rooftop breakfast with a nice view

Poor breakfast service and lack of food replenishment.

Spacious rooms and were very clean

Didn’t get hot water for shower

Location , Location..

‏Classic room without a regular window , The window in the ceiling of the room and the feeling of lack of air and discomfort. Outdated equipment , Old-fashioned shower stall, body soap and shampoo in sachet bags, thin and old towels, The water flow is weak and variable.‏Breakfast upstairs and every chair movement is heard inside the room.

Good location. Good breakfast, clean comfortable room- apart from......

The bathroom was useless. No hot water from the handbasin tap, and none from the shower which was only a trickle anyway.

Great location and room was a good size.

It’s a hotel living off of having a great location but offering very little else. There appear to be plenty of negative reviews online (my fault for not checking before booking) so I assume they don’t care. I imagine they think most tourists go to Lecce once so they don’t need to bother about return visitors.The room safe didn’t work as described in the instructions. Instead you have to use a key. But that’s not given to you or explained at check in. Instead you have to complain and then you get the key, which obviously you then have to carry around with you. So not ideal.We asked for two door keys for our room (one each) but for reasons that we still don’t understand this proved to be impossible for the hotel to supply. The toiletries provided are a joke. The shower gel comes in tiny sachets. They are fiddly and you need about 5 of them to have a shower. Why on earth they don’t install a soap dispenser is a mystery.Breakfast is served until 10.30 but if you don’t get there early (we got there about 9.15) the supply of food runs out and from what we could see there was no attempt to replenish it. The ‘gym’ is located in what appears to be a large cupboard. It consists of about 4 pieces of equipment. Realistically because of the limited space only one person could use it at a time.Most of the staff were ok but one of the male reception staff had quite a bit of attitude particularly when we were having trouble with the safe.Most of the things I’ve listed are mentioned in other reviews so it’s pretty clear the hotel management are aware of them but have decided not to do anything.

Problem with safe sorted straight away very kind gentleman on reception

The hotel was in a great location and had classic elegant decor.

The room was stifling hot and couldn’t be cooled as the thermostat was apparently broken. We weren’t offered an alternative room, we just had to roast. ‘Provided parking’ was a 15 minute walk from the hotel.

Very attractive and excellent location

Lots of Gnats in the room Not very clean Shower doors barely holding

Nice Palazzo and super central and an okay breakfast, nice staff

Super noisy because of the bars near by, no aircondition working, the pool was also not open, no Real Rooftop top terrace as shown on the pictures⅞

Really central, perfect for what we needed. Breakfast was simple but nice. Room was very spacious and quiet.

Spa facilities/ gym

The hotel is centrally located in Lecce with restaurants and bars close by. Our room opened on to the square at the front however it wasn't noisy at all as they have triple glazing. Our room was spacious and clean. We loved breakfast in the roof garden room too.

Ok, but rather windy on top

The bedside tables and lights were very difficult to reach

This hotel is in the perfect location. In the middle of the historic district. Parked nearby, outside the wall, easy access to hotel. The rooftop breakfast area is spectacular. Breakfast was terrific. View from there was outstanding. Make sure to go up the glass stairs to the very top rooftop. Amazing view.

Agreed that this is a very old building. My original room on the 3rd floor was unbearably hot, stifling in fact. No window! Happily I was able to get another room on the main floor that was much cooler and comfortable. With the exception of the night receptionist, the staff was very unfriendly. Taciturn even. They do not seem to have much job satisfaction. I mean a smile would have been nice! Their buongiorno greeting was obviously a chore for them!