Grand Hotel Bansko - Fitness & SPA

The SPA center and the food.

Service was very, very, very poor, the staff was mostly tense/curt/laconic. Facilities (except the new SPA) getting old and shabby. The music at the longe-bar too long and totally not matching the style of the venue, bar-tenders poot skills (couldn't make basic cocktails). no menu. Paid parking. The air-conditioner required a degree to turn on. Basically poor experience, expect the SPA and the food.

The giant spa area with circuit of many saunas, Hammam, Steam bath, warm pool with jet strong yet, jacuzzi. Very clean , always someone dry the floor. The 503 room very big and quiet at the last flirt 4 th. The buffet is just amazing , so many many options. But I bring my sourdough bread .

The wifi is so crazy, have yo Connect again every time you stop looking the phone or tablet. Don’t have Smart tv with Netflix and prime. Have yo clean better the room . If I eat pop corn have to take off from the floor with vacuum. Don’t have to change towels and wardrobe every day , you should put a sign when guests want to wash put on the floor.

The spa is really niceThe real deluxe room is nice

We had high expectations given the amount of money we paid for our stay. And we had a bad experience with this hotel. We paid full price for a deluxe room and received a lower-end room! The hotel verbally agreed with booking.com to give us a voucher for one free night, but they haven't emailed us anything despite our numerous attempts to contact them for 2 months. Very disappointed with this hotel; the service is disappointing. I do not recommend this hotel. Edit: the hotel replied to my review in a very formal way. However they still haven't contacted me to honor their promise of a voucher as compensation. Very disappointing customer service, not worthy of a 4-star hotel, they don't keep their word...

No value for money

There is no value for money. In the offer I bought it said that parking is for free, however when I arrived there the receptionists told me I shall pay for parking or I can park on the street next to the hotel for free? Unacceptable. The staff is extremely demotivated and there is no hospitality at all. There were missing cutleries on the buffet. I told one of the waiters and he just disappeared. When I asked at the lobby bar about the desert display, I was told that I shall pay and the deserts are expensive - 10 lv? If I pay this amount for the rooms and twice for the parking spot, why wouldn't I pay for deserts as well, when all inclusive haha. My foot wont step back there and I wont definitely recommend.

The hotel does not look as the booking pictures at all. Every single thing în the room was old and crapy quality and most were broken (closet Doors, mirror, bathroom accessories, flooring, kitchen cabinet Doors, etc). There was a sense of tidyness because they cleaned our rooms daily, but I feel things were rotten underneath as we noticed several cockroaches around the rooms, bathroom and even în the fridge. The sauna was spotless though, and looked amazing. Food was not amazing quality, our daughter had some pasta one night that literaly tasted like puke, but other than that, the everything tasted like everything. Overall, aside from the SPA, everything sucked big time.

Not happy

I drank some beer and 3 little champagnes and 3 coffee, and put the payments to my room. When I checked out I had to pay 260 euro for that. That is absurd and a rip-off, they will give you a receipt all in Bulgarian, so you can never tell.

The hotel has all the necessary amenities, an excellent wellness center,great pool, and a good, plentiful breakfast, although it is the same every day. Free parking is available. The beds are very comfortable. There is also a room for card games and socializing.

It is not baby stroller-friendly, as there are stairs everywhere.The staff is unfriendly, and apart from the receptionist, almost no one understands English. Roman, who works at the bar, is a very rude person.Since most guests come for skiing, they should have more frequent shuttle buses because the van that runs every hour is not enough—it gets too crowded.

The spa and food were amazing! This hotel is worth visiting for its spa. Plus, it offers free parking.

Minor issues:- The air conditioner was old and made noise; however, the staff provided us with a small heater, which was okay.-The bed (mattress) might have needed to be more comfortable.-Also, the internet was not always strong and occasionally had some issues.

The breakfast and dinner were delicious! Variety of options to choose from.

WiFi in the room was weak.

Great spa experience, the hotel was well maintained. The breakfast had a great variety of continental food. Big rooms with nice views.

Breakfast

when they have repair in one sector,they must close all sector,so all people went there for relax can rest,instead of getting stressed

Everything was excellent not only the food as usual , cuz I’ve been engaged more than 8 years as your guest

Probably the shuttle could be a bit often an breakfast may be prepared at 7 am let say

Facilities top, the spa is amazing

1. Staff are unresponsive and not helpful - not very friendly2. Most of the food items at bfast and dinner werent warm enough 3. Housekeeping in room not done properly, no water refill done, no bath mat since open shower

The spa and facilities were fantastic, the room was clean and spacious, and we appreciated the complimentary room upgrade.

Everything met our expectations, and the staff was very attentive and friendly.

Large Family Room

Questionable Cleanliness, Very tired soft furnishings, Carpet, Curtains and Linen. Poorly finished room with weathed outfitting, not in line with Current 4-star standards

Im staying in the same hotel for the last 8 years

I’m not sure if it’s easy to travel from my country, but one thing I really don’t like is the rude attitude of some of the room cleaners. Additionally, the food seems to get worse with each passing year.

The spa was excellent, even though a separate children area would be advisable. Children in the sauna and screaming around the jacuzzi are not ideal for relaxing

The main problem was that both breakfast and buffet dinner were subpar. The coffee in the breakfast buffet was terrible. The free parking should have been cleared of snow asap, not after 2-3 days.

Nothing at all

They treat as very bad , they refused to give us the room we reserved, personal very bad bihaved, they ruined our New Year Eve, not clean at all , spa not clean , food not good , racist personal . The worst place and experience ever and by the way it was not economic at all . Please don’t do the same mistake

Good

The spa's pool and jacuzzi area were quite loud due to children playing, which made it hard to relax.It might be helpful to consider a separate area or time slots for adults seeking a quieter, more relaxing experience.

The room was quite big and clean

-There were variety of food options but lack of taste.-The pool was very small (could fit 5-7 people) compared to the amount of people that were there.-The wiffi in the room does not work at all.