Boutique Hotel Uniqato

All the staff where amazing and patient i had so many questions and they answered all of them and they even helped us find a perfect ski rental, The room was clean and warm, hot water in the shower I highly recommend it

Staff are great. Location is great. Food is great. Room is big. View is beautiful. Parking is available at the basement. The hotel is way better than many 4 star hotels in Bulgaria.

Bed is old.

The room and the bathroom are very spacious. The staff was nice. There was a parking spot in a garage with OK dimensions for SUV. We were there twice in a week for a night. On a first morning, we had buffet breakfast, but a week later, we had a la carte breakfast. It is very good location, walking distance to gondola and great for stroller, because there is a pavement all the way to the city center (pedestrian area).

We had a baby cot, but the matress was extremly soft, which is very unsafe for a small baby. But we found a safe way for a baby to sleep.

Underground parking. Extremely clean. Victoria restsurant on the first floor.

No electric car charging. A little bit outdated interior.

Room was very large with sitting area.

Dated. Could use a coat of paint and new furniture.

Everything was great, the staff was very polite and helpful, the restaurant downstairs is very convenient, the room was specious. The only thing missing was cutlery in the kitchenette but we were not planning on cooking so it was not an issue.

Great location close to the ski lift and restaurants/bars. We thought we had a junior suite however, it was just a very big room with not a lot of furniture in. Bed was very low down which isn’t great for the back. Breakfast was very basic avoid the eggs after 830 as cold and seen better days! Great to have underground parking however. For a basic cheap ski holiday is passed

Was super close to the gondola, closer than the ski rental shops. We had the loft room, it was really spacious.

Restaurant is fine, but not great.

Location walking distance to the gondola lift, underground parking, very nice restaurant within the hotel

Spa is very small and limited options. Hotel should give some discount at the restaurant for hotel guests, not just for room service, guests will go out less to other restaurants

location restaurant room is big free car parking

Bad smell in the bathroomThe bathroom needs maintenance

the room is large and comfortablethe restaurant is lovelythe dishes are not big, but they win in terms of taste

I think the breakfast could be diversified, not much food but a salad or something specifically Bulgarian would be welcomethey should have more Bulgarian wines on offer

The location is very good, very close to the gondola and to the ski rental stores!The staff is very friendly and gladly helped us whenever we needed assistance.The hotel restaurant is very good and guests have 15% discount when ordering room service from the restaurant.

Breakfast is extremely basic. It works and most people can probably find something to grab, but there is really very little variety so take that in mind.Other than that, one day i tried to shower at around 6p.m and they were out of warm water probably because its shower rush-hour or something... (when i showered at later hours it was ok).

Perfect location - pretty close to the Gondola lift and lots of Restaurants and Night bars

Nothing special - same breakfast every day ….

crew was very helpfull and friendly. restaurant is very good and also the crew is amazing.

Pictures of the hotel were promising but they were only from the best rooms. value for money is low. although it was called the Junior suite ?? it was not

Location and spacious rooms

Badly in need of renovation and freshening up. Room lighting is very poor.Mattresses are in poor state - collapsed and uneven.

Superb

the prices that the hotel give us for another things to do was not correct/ it was cheeper at the hotel and when we go to the place they told as that is old price and now its more money.also they call a taxi for us and the taxi driver was thif. he took us 35 gbn and not 20.

I LOVE staying here, the hotel staff at reception and the cleaning staff are very polite, welcoming and lovely to interact with. Best value for money in Bansko. Location is fantastic. Rooms are quiet and comfortable! I always drive to Bansko and they have a secured under-ground parking so my car stays safe and clean. For a 3-star hotel, you get a great experience and value for money. Victoria restaurant is downstairs and you can order as room-service, orders usually get prioritized as if your in the restaurant. Parking and city tax is included as part of your booking. Mini-bar isn't extortionate either. I've stayed here many times in all seasons and it's my go-to stay when im in Bansko for a long weekend.

Some rooms can be a bit dark, and some bathrooms could use a better scrub once in a while but are generally fine and i have no complaints.

Poor breakfast

No dryer in the ski room>& No not well-groomed at all

Nice and cosy

AC not working but we are in the mountains so just open a window?

Great location, very close to the gondola ski lift and shuttle buses. Clean comfortable rooms. Very polite staff, always willing to help and accommodate your needs. Good breakfast. Free underground parking. Generally very nice atmosphere in the hotel

Very basic ski room, rooms not very soundproof